Jim Anderson Email & Phone Number

Esperance, Ny, Us

Schenectady, New York, Us

Reporting to the Director of Centralized Services. I collaborate closely with Site Leaders, Technicians, and vendors to implement and manage Remote Management and Monitoring (RMM) solutions, alerting systems, and automation projects. I own RMM and network monitoring tools, ensuring efficient issue detection and resolution for client sites.Responsibilities:- Act as a subject matter expert on RMM and backup disaster recovery tools.- Configure and manage alerts for critical systems, servers, and site connectivity.- Oversee patching processes and handle rollouts or rollbacks as needed.- Develop automation solutions and ensure cybersecurity best practices.- Support Managed Services sales opportunities and create SOWs.- Mentor junior technicians and manage RMM-related cost centers.- Conduct training for staff on remote management tools and best practices.- Serve on Technical Escalation, Cybersecurity, and InfoSec teams.Key Collaborators:Director of Managed Services, Site Leaders, CIO/COO, Account Managers, and Professional Services Leaders.

Norwalk, Connecticut, Us

As a Senior Services Consultant I will be tasked with long term implementation plans for new and existing Datto and Kaseya partners

Norwalk, Connecticut, Us

• Responsible for onboarding new clients to RMM software.• Manage partner technical onboarding from start to finish; weekly or monthly calls with each partner to review overall progress and guide through database setup to ensure efficient use of partner time.• Conduct regular assessment of partner business needs and tailor project/product implementation to specific needs while maintaining parameters of best business practice.• Provide consultancy services for RMM product outside of major project scope as per business needs.

Norwalk, Connecticut, Us

I'm excited to transition in a brand new role. I am joining the Remote Monitoring and Management Technical Support Team at Datto, Inc.I will be assisting clients through troubleshooting with our RMM product to continue their success as a company.Fielding calls, emails, and conducting chat sessions to be able to connect to various ITSPs and MSPs.

Tinton Falls, Nj, Us

Part of the World Wide Technical Enablement Team. We provide training both from a content and a coordination perspective for all internal Commvault technical teams as well and external training to our partners. One of my prime responsibilities is to teach our Systems Engineering New Hire Foundations class.

Santa Clara, California, Us

I have had the opportunity to rejoin some former co-workers, working on a new initiative at Hitachi Data Systems, at one the preeminent data storage companies.Our new product, the Hitachi Data Instance Manager addresses traditional backup, CDP, replication and archiving (both application and file level) all with one product. We are fully integrated with several HDS products already, specifically, the Hitachi Content Platform (HCP) for Exchange email stubbing and archiving. Additional functionality is forthcoming.It's an incredible opportunity to be working with the old friends as well as the rest of the HDS famly.

Marlborough, Ma, Us

With nearly 25 years in the computer industry, I branched out in 2000 to take on a Sales Engineer role with BakBone Software. Since that point I have engineered and in some cases, installed backup and data protections solutions from both the hardware and software perspective.In late 2011 I took a position with ExaGrid. From a performance through a scalability perspective, ExaGrid is truly second to none.

San Ramon, California, Us

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