James C. Email & Phone Number

United States

Apple Valley, Mn

► Recognized as first Mobile Expert to apply to and be accepted into the Leadership Development Program (LDP) in 5 years.► Leveraged 6 months of rigorous LDP training to elevate professional role and rebuild internal relationships to effectively lead team to deliver world class customer service and achieve/exceed sales and performance targets.► Met/exceeded monthly sales quota by 20% by eliciting sales team buy-in and participation in sales contest.► Onboarded into new role as Retail Integration Specialist (RIS) to join a new team during organizational merger; assisted in transitioning team from Sprint Sales Representatives into T-Mobile Mobile Experts.► Achieved goal of certifying each team member within specified timeline; supported daily store operations; and assisted store leadership with loss prevention, staffing, and execution of daily sales process to ensure improved workflow and efficiency.

Savage, Minnesota, United States

Lead Sales Rep, Sprint, Oct 2009 – Nov 2015► Led team of 4 in supervisory role, overseeing daily store performance, scheduling, and operational functions.► Participated in hiring and interviewing process and assembled a team based on individual coachability to establish mutual trust and elevate sales skills to enhance confidence.► Created sales contest to establish competition among team and drive performance to meet/exceed goals.► Guided team to exceed sales target on most challenging metric with 3 months.► Tasked to operate as store pace setter for small business and device protection goals.► Monitored individual and store-wide sales performance by reviewing performance metrics daily to provide 1:1 coaching and develop contests; submitted report detailing plans for meeting/exceeding monthly targets to leadership. ► Successfully led team to achieve first place rank and ranked first in store history for device protection sign-ups in just 3 months; with store remaining at or above goal for small business sales within 6 months of assigned task.

Remote

► Generated over 100% ROI starting from zero sales to generating consistent pipeline of sales as sole income for 1-year.► Leveraged market research and trend forecasting to develop profitable pricing strategy and source competitively priced inventory. ► Managed inventory of 300 units.

Burnsville, Minnesota, United States

► Onboarded to lead new team and manage employee schedule for Mobile Telecommunications Division.► Developed and implemented a play book on turn-around an underperforming store, coaching, training, and developing other senior employees and 3 sales associates; resulted in exceeding monthly quota and introducing effective business solutions and other continuous improvements.► Managed kiosk plan-o-gram and performed weekly full inventory counts.of Human Resource Manager or Advisor.