Appointed to newly created role with oversite of security services supporting 50+ Orange County Government locations including courts, administration buildings, museums, community centers, parks and warehouses. Manage, audit and investigate contract compliance of outsourced security and vendors. Coordinate daily and event security coverage of third party security and Orange County Deputies. Conduct site security assessments and recommend mitigation strategies. Lead vendor background check program for county facilities. Conduct investigations, manage security screening equipment, testing, and inventory. Oversight for locksmith technicians and door hardware program supporting 500 county locations.

Lead asset protection, security, safety, and workplace violence programs in new and emerging last mile businesses across 32 sites in central and north Florida. Supporting initiatives in Same Day Delivery warehouses / Pharma Colocations, Grocery Fulfillment Centers, Whole Foods Market, Rural Super Rural, Locker+ and Counter+ business models. Lead a staff of four Loss Prevention Managers. Direct and conduct auditing, exception-based reporting, theft/fraud investigations, workplace violence investigations, incident management training, case management compliance, and restitution. Manage vendor relations, budget, and physical security systems to include CCTV, access control, alarms, key/core programs.

SECURITY OPERATIONS: Lead and direct activities of 150 security operations personnel across 18 locations in central Florida with revenue of $3.1M. Support clients in manufacturing, logistics, retail, HOA communities, automotive, hotel/resorts, real estate, and technology. Facilitate client start-ups, temporary assignments, emergency services, carry out security and safety planning, risk assessments and RFP site surveys. Manage client relationships, contracts, payroll, accounts payable and receivable, KPI’s, and P&L’s. Develop a comprehensive security strategy integrating solutions from the Securitas Six Pillars of Protective Services.LEADERSHIP: Provide leadership for assigned security personnel across client portfolio. Coach, train, develop and motivate site supervisors, account managers and high potential candidates. Participate in professional organizations, develop new industry relationships and create the future leadership of our industry.CLIENT RELATIONS: Collaborate and advise clients, augmenting the security strategy to align with the business as needed. Assign resources efficiently and effectively to meet both the client and company objectives. Negotiate client contracts, direct new client transitions and the integration of new business. Engage and manage client relationships and implement client satisfaction drivers. Promote client and employee retention initiatives. Evaluate service quality and initiate solutions as necessary. Ensure the delivery of high-quality customer service through consistent direct contact with clients. P&L MANAGEMENT: Analyzes operational and financial indicators to continuously improve portfolio performance. Ensures profitable operations with full profit and loss accountability. Exceed company performance metrics through organic and new sales growth while efficiently managing portfolio. Directly manage security operations to achieve service and profitability objectives ensuring delivery of quality services.

Real estate investment firm with 15 years experience delivering quality homes in the Pennsylvania, Texas and Florida markets. Expertise in rehab design, sales staging, rehab and hold as well as rehab and sell properties. Currently licensed in residential and commercial real estate sales in the state of Florida.

Global leader with expertise in the Americas in the following business disciplines; enterprise security risk management, physical security, asset protection, loss prevention and forensic investigations. Services include total loss strategy, program development and implementation. risk assessments and mitigation, compliance audits and investigations, employee training and expert witness testimony. Assist clients in identifying, developing, and executing strategies that protect people, products, and profits. Available for contract consulting, expert witness testimony, business development and project-based opportunities.

LEADERSHIP: Enterprise responsibility for asset protection initiatives in retail, e-commerce, and financial services industries supporting 18,000 associates, 6,000 corporate and franchise stores, 5 distribution centers, 25 service centers, and corporate headquarters located in the United States, Puerto Rico, Canada and Mexico with sales of $3B. Lead and direct activities of 22-member department. Develop and manage profit improvement programs, training, auditing, coworker safety, physical security, supply chain security, risk assessments, global travel safety, protective intelligence, internal and external theft/fraud investigations, case management, restitution and executive protection. FRAUD PREVENTION: Developed industry leading software reducing customer delinquencies and improving consumer payment behavior. Implemented remote video and business analytics technology providing people counting and remote audits designed to protect brand reputation and detect profit leakage.INTERNAL / EXTERNAL INVESTIGATIONS: Direct and conduct internal and external investigations, interviews and interrogations. Incidents span from associate misconduct, cash, product, cargo theft, vendor fraud, e-commerce fraud, vandalism and threats. Direct company background investigations of new business retail partners. Developed theft/fraud detection reporting proactively identifying internal theft.COMPLIANCE: Direct (SOX) compliance hotline program supporting 18,000 associates across 3 countries. Review allegations and assign incidents for investigation in case management system. Aggregate findings for quarterly BoD meetings. STRATEGY: After company reorganization and headcount reduction I transformed department into one cohesive team. Removed silos and aligned with the organization. Developed a 180 day strategic plan including evaluation of staff, current initiatives, department programs, performance results, suppliers and technology resulting in a reduction in operating expenses.

LEADERSHIP: Appointed to design a startup International Division supporting our rapid global growth strategy. Responsible for the development and implementation of profit protection programs in Canada and Mexico including 230 stores, 4 distribution centers, and corporate headquarters with sales of $150M. Built the global security program from a blank slate, hiring, training and leading a multi-national team resulting in zero critical injuries or cargo thefts over a 5 year period. Developed and managed training, auditing, threat assessments, protective intelligence, theft/fraud investigations, case management, restitution and executive protection. Collaborated with Legal, Human Resources and Operations in creation of Foreign Corruption Practices Act (FCPA) training. Completed 5 Spanish language courses maintaining a 94% GPA.PROTECTIVE SERVICES: Created a global employee travel safety program, providing travel briefs, smart phone apps with GPS, panic and intelligence alerts. Completed risk assessments, conducted advance protective services, assigned close protection details to VIPs and corporate events. Completed Robert Oatman’s Executive Protection course.INTELLIGENCE: Leveraged key word search software to scour the internet and developed internal intelligence reporting delivering a daily intelligence brief (DIB) to key stakeholders. Leveraged 3rd party crisis avoidance intelligence and state department information to mitigate risks. SECURITY OPERATIONS ASSESSMENTS: Created threat and vulnerability security assessment program for all Mexico facilities. Supporting our corporate travelers we conducted risk assessments for hotels, hospitals and airports in all Mexico major metro markets. EMERGENCY / CRISIS RESPONSE: Developed special crimes procedures designed to mitigate incidents of threats, extortion, kidnap, medical response, violence in the work place, and acts of nature. Trained and deployed emergency response and a special crimes communicator team.

LEADERSHIP: Lead regional team members providing investigative, physical security and auditing support for 1500 retail and financial services locations located throughout the western US with revenue of $1.4B. Developed operational compliance audit designed to identify gaps or exceptions that lead to profit leakage. Completed profit protection audits in high risk low profit retail and financial services locations. Completed USA Patriot Act Title III: Anti-money-laundering to prevent terrorism training. Prepared staff member for promotion to Director.SECURITY AWARENESS TRAINING: Built an online security and safety awareness training program for 18,000 associates from a scratch. Collaborate across the organization soliciting topics for our monthly program to include active shooter, compliance, OSHA, ethics, vehicle safety, theft, fraud, product protection, logistics, etc. Associates log into an online portal monthly, watch a brief video and complete a quiz. Reporting captures the participation rate and quiz scores that can be reviewed by question down to the individual associate. STRATEGY: Volunteered to develop the company international growth strategy in emerging markets while leading the Western U. S. Division. Conducted analysis and bench marking of successful international programs in Central and South America. Designed asset protection and security program. Developed SOP, hired, trained and developed in country and centralized teams.

LEADERSHIP: Enterprise responsibility for loss prevention initiatives servicing 19,000 associates, 563 stores, 5 distribution centers, 4 divisional offices and corporate headquarters with sales of $2.6B. Lead a 65-member department. Directed training, audits, investigations and activities of the field, logistics and corporate staff. Developed and managed shrink reduction programs, exception-based reporting, auditing, case management, restitution, pre-employment background program, supply chain security, executive protection, and physical security. Manage monthly shrink and safety awareness program across all DC’s and stores.  Delivered 1.7% shrink, lowest shrink rate in 80+ year company history. Manage $10.9M loss prevention operating budget reducing 2007 costs by $754,000. Developed exception-based field reporting reducing shrink dollars by $3M and return dollars by $4M.TECHNOLOGY: Selected and deployed data analytics tool (EBR) achieving ROI goal in 90 days. Designed digital operational compliance audit and training program. Selected and deployed CCTV remote video program. Managed relationships and request for proposal (RFP) process with solution providers. EMPLOYMENT BACKGROUND PROGRAM: Development of organization new hire associate background investigation program. Developed procedures for the organization’s post offer background investigation program that required screening of candidates for criminal, driving and drug history.

LEADERSHIP: Direct all activities of the analytics team, coordinators, administrators, and security officers. Develop and manage department strategies and initiatives. Lead cross functional initiatives focused on efficiencies and process improvement.  Reduced 2005 inventory shrinkage from 2.36% to 2.06%. Created an analytics team that identified and corrected over $3M in paperwork and system shortages. Developed an analytics team that identified 385 dishonest associates resulting in $655,368 in theft admissions.

 1996 Most Creative Regional Loss Prevention Manager of the Year

LOSS PREVENTION: Managed inventory control policies and systems that reduced theft and inventory shrinkage. Reduced losses by developing staff, influencing business partners, maximizing use of digital systems, completing thorough shortage audits and investigations. Progressed as a professional holding four different positions in 5 years. 1995 District Loss Prevention Manager of the Year

LAW ENFORCEMENT: Graduate of Monmouth County Police Academy, 9mm marksman, CPR certified. Responsible for arrest, search and seizure, investigation of crimes, driving under the influence, court proceedings, protection of government officials and emergency response to threats, medical emergencies, domestic violence and civil protests.

LOSS PREVENTION: Graduated 13 week LP Manager Training program with 99% GPA. Deployed to #3 target store in the chain. Trained staff on investigations, audit and inventory shrinkage procedures. Managed inventory control policies and digital systems in a 60k square foot department store. Reduced losses to 1.20%.

Investigate insurance injury claims, theft, fraud and missing persons. Performed skip tracing, stationary and mobile surveillance. Conducted event security and union strike close protection detail.