James Carroll Email & Phone Number

Phoenix, Arizona Area

Senior Call Center Manager (CCM): Responsible for the strategic planning and execution of all Call Center operations. Core duties include management and leadership of processes for the continuous improvement of the client experience. Tactical emphasis is on quality management, workforce planning, recruiting, coaching and training. Performance metrics.

Phoenix, Arizona Area

Agent Performance Manager (APM): Responsible for building and developing agent teams to ensure successful execution of client projects by effectively supervising and coaching calling agents and managing the acquisition and retention of needed skill sets. APM continuously monitor agent performance, assess training and developmental needs, and work with.

United States

• Teaching sales techniques to Wireless Advocates and AT&T employees in order to increase the sales numbers within each specific location.
• Ran effective training meetings and workshops focusing on product knowledge and implementation in real life situations.
• Put in place effective marketing strategies to better impact the different demographic of consumers within the locations in the South West region.
• Consistently communicating with every individual within the districts in order to set each location up for success when new employees are brought on board, creating an efficient system.

United States

Manager for 8 independent and remote product Specialists who supported Wireless Advocates Kiosk located within Costco locations throughout the Western United States. Primary focuses include (but are not limited to) exceeding sales goals, improving quality metrics, and properly representing the client brand at all times. Instituted business practices in.

United States

- Subject matter expert on the DIRECTV product.- Apply effective on-the job coaching techniques to enhance performance levels in support of business needs.- Manage sales training curriculum for domestic and international based AT&T and DIRECTV sales call centers.- Design, develop and facilitate measurable training that contributes to the increased.

Portland, Oregon Area

Responsible for account management of complex network and hardware business accounts invoicing $3,000 to $90,000 annually Proactively visit account base on a quarterly basisGrow existing account base and renewal of contractsIssue service orders for moves, additions, and changes for the customers in a timely mannerPerform billing reviews with the customer.

Portland, Oregon Area

Receive inbound residential customer care calls for sales and service requests as well as billingProvide ongoing coaching and developing of newly hired sales consultants as well as seasoned ones improve and exceed efficienciesImprove customer satisfaction scores which were measured by the company as well as the stateCross train in multi regional ordering.