AeroLeads people directory · profile

James Casey Email & Phone Number

Head of Business Management and Governance - Individual Life Customer Service and Operations at TAL Australia
Location: Sandstone Point, Queensland, Australia 9 work roles 3 schools
1 work email found @tal.com.au LinkedIn matched
4 data sources Profile completeness 100%

Contact Signals · 1 work email

Work email j****@tal.com.au
LinkedIn Profile matched
3 free lookups remaining · No credit card
Current company
TAL Australia
Role
Head of Business Management and Governance - Individual Life Customer Service and Operations
Location
Sandstone Point, Queensland, Australia
Company size
2798 employees

Who is James Casey? Overview

A concise factual answer block for searchers comparing this professional profile.

Quick answer

James Casey is listed as Head of Business Management and Governance - Individual Life Customer Service and Operations at TAL Australia, a company with 2798 employees, based in Sandstone Point, Queensland, Australia. AeroLeads shows a work email signal at tal.com.au and a matched LinkedIn profile for James Casey.

James Casey previously worked as Head of Business Management at Tal Life and Commercial Manager at Optus. James Casey holds Differed Bachelor Of Computer Systems Engineering, Computer Systems Engineering from Latrobe University.

Company email context

Email format at TAL Australia

This section adds company-level context without repeating James Casey's masked contact details.

{first}.{last}@tal.com.au
89% confidence

AeroLeads found 1 current-domain work email signal for James Casey. Compare company email patterns before reaching out.

View email format View company profile Management contacts
Profile bio

About James Casey

James Casey is a Head of Business Management and Governance - Individual Life Customer Service and Operations at TAL Australia. He possess expertise in financial analysis, financial forecasting, business analysis, business case modelling, customer experience and 24 more skills. He is proficient in English.

Listed skills include Financial Analysis, Financial Forecasting, Business Analysis, Business Case Modelling, and 25 others.

Current workplace

James Casey's current company

Company context helps verify the profile and gives searchers a useful next step.

TAL Australia
Tal Australia
Head of Business Management and Governance - Individual Life Customer Service and Operations
Sandstone Point, QLD, AU
Website
tal.com.au
Employees
2798
AeroLeads page
Company profile
View company profile Email format
9 roles · 25 years

James Casey work experience

A career timeline built from the work history available for this profile.

Head Of Business Management And Governance - Individual Life Customer Service And Operations

Tal Australia

Sandstone Point, QLD, AU

Head Of Business Management

Current
Tal Life

Brisbane, Queensland, Australia

Aug 2015 - Present

Commercial Manager

Optus
  • Responsible for the management, reporting, planning and analysis of Optus Consumer Customer Operations commercial portfolio, incl. development and management of Customer Operations annual operating budget and.
  • Management of an OPEX budget in excess of $300M and 5,000 FTE
  • Preparation of the annual operating plan / budget for Customer Operations
  • Management of month-end process including OPEX review and forecasting
  • Preparation, analysis and management of commercial evaluation business models.
  • Development of Vice president and Directors’ annual budget / financial targets
Apr 2014 - Aug 2015

Commercial Analyst

Optus Administration Pty Ltd

Melbourne, Australia

  • Responsible for the management, reporting, planning and analysis of Customer Operations finance. Specific responsibilities include:
  • Management of an OPEX budget in excess of $300M and 5,000 FTE
  • Preparation of the annual operating plan / budget for Customer Operations
  • Management of month-end process including OPEX review and forecasting
  • Preparation, analysis and management of commercial evaluation business models.
  • Development of Vice president and Directors’ annual budget / financial targets
Jun 2012 - Apr 2014

Reporting & Analysis Manager

Optus
  • Responsible for managing of the reporting and analysis team. Specific responsibilities included:
  • Management of 4 direct reports
  • Management of business performance reporting portfolio for SMB Customer Care including daily, weekly and monthly performance reports
  • Preparation and management of Business Performance Review (BPR) reports for CEO/CFO presentations
  • Management of weekly trading reports and presentation to General Manager
  • Business analytics and business intelligence (contact rates, call drivers, customer profiling trending & analysis)
2010 - 2012 ~2 yrs

Workforce Planning Manager

Optus

Melbourne, Australia

  • Responsible for management of the SMB Customer Care Workforce Planning team. Specific responsibilities included:
  • Management of 4 direct reports.
  • Workload forecasting and roster preparation for 400+ staff across Australia, India and The Philippines to +/- 5% accuracy
  • Real-time schedule management of contact centre staff to ensure contact centre service performance targets are achieved
  • Mid and long-term workload and headcount forecasting
  • Business Case development and support to Commercial Manager, specifically ‘what if’ scenarios to determine impact to service performance.
2008 - 2010 ~2 yrs

Senior Performance Analyst

Optus
  • Responsible for management and ongoing maintenance of contact centre performance reporting and analyses for SMB Customer Care. Specific responsibilities included:
  • Preparation of business performance reporting portfolio for SMB Customer Care including daily, weekly and monthly performance reports
  • Preparation of weekly trading reports and presentation to General Manager
  • Preparation of customer save and CHURN activity reporting
  • Cohort customer behaviour analysis
  • Data & database management and manipulation
2006 - 2008 ~2 yrs

Various Roles

Optus

Melbourne, Australia

2003 - 2005 ~2 yrs

Various Roles

Iprimus

Melbourne, Australia

2001 - 2003 ~2 yrs
Team & coworkers

Colleagues at TAL Australia

Other employees you can reach at tal.com.au. View company contacts for 2798 employees →

KT Katie Tsyplakov Katie Tsyplakov Colleague at Tal Australia Greater Sydney Area, Australia View → JM Jayde Morgan Jayde Morgan Colleague at Tal Australia Melbourne, Victoria, Australia, Australia View → PN Peter Nghe Peter Nghe Colleague at Tal Australia Greater Sydney Area, Australia View → HD Haas D Haas D Colleague at Tal Australia Greater Sydney Area, Australia View → HP Heidi P. Heidi P. Colleague at Tal Australia Melbourne, Victoria, Australia, Australia View → JT Jon Tsung Jon Tsung Colleague at Tal Australia Melbourne, Victoria, Australia, Australia View → O( Olivia (Daiwei) Gong Olivia (Daiwei) Gong Colleague at Tal Australia Sydney, New South Wales, Australia, Australia View → BC Ben Cummins Ben Cummins Colleague at Tal Australia Greater Brisbane Area, Australia View → AM Andrew Morrison Andrew Morrison Colleague at Tal Australia Sydney, New South Wales, Australia, Australia View → VM Vanessa Marshall Vanessa Marshall Colleague at Tal Australia Greater Sydney Area, Australia View →
3 education records

James Casey education

Differed Bachelor Of Computer Systems Engineering, Computer Systems Engineering

Latrobe University

Education record

East Doncaster Secondary College

Activities and Societies: Production Sound & Lighting CSIRO Science School Band - Drums & Percussion

FAQ

Frequently asked questions about James Casey

Quick answers generated from the profile data available on this page.

What company does James Casey work for?

James Casey works for TAL Australia.

What is James Casey's role at TAL Australia?

James Casey is listed as Head of Business Management and Governance - Individual Life Customer Service and Operations at TAL Australia.

What is James Casey's email address?

AeroLeads has found 1 work email signal at @tal.com.au for James Casey at TAL Australia.

Where is James Casey based?

James Casey is based in Sandstone Point, Queensland, Australia while working with TAL Australia.

What companies has James Casey worked for?

James Casey has worked for Tal Australia, Tal Life, Optus, Optus Administration Pty Ltd, and Iprimus.

Who are James Casey's colleagues at TAL Australia?

James Casey's colleagues at TAL Australia include Katie Tsyplakov, Jayde Morgan, Peter Nghe, Haas D, and Heidi P..

How can I contact James Casey?

You can use AeroLeads to view verified contact signals for James Casey at TAL Australia, including work email, phone, and LinkedIn data when available.

What schools did James Casey attend?

James Casey holds Differed Bachelor Of Computer Systems Engineering, Computer Systems Engineering from Latrobe University.

What skills is James Casey known for?

James Casey is listed with skills including Financial Analysis, Financial Forecasting, Business Analysis, Business Case Modelling, Customer Experience, Stakeholder Management, Call Centers, and Contact Centers.

Find 750M verified contacts

Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.

People with similar names

Check these profiles if this is not the James Casey you were looking for.

James Casey
James Casey
Equity Analyst At Ord Minnett
Melbourne, Vic
3 email domains
James Casey
James Casey
National Practice Leader - Technical & Operations
New South Wales, Australia
1 email domain
James Casey
James Casey
Executive Director At Macquarie Bank
Greater Sydney Area
1 email domain
View similar profiles