James Caspell Email & Phone Number

London, GB

London, United Kingdom

• Working in partnership with residents to provide high-quality housing management services in the context of Grenfell recovery, and securing governmental buy-in at all levels to transform Lancaster West into a model.
• Launched an inhouse repairs team, with 30% of operatives being local residents; reducing the average time to complete a repair by 60% and increasing satisfaction by 25%
• Created a Local Lettings Plan with residents from scratch - described as a "true example co-design" by the Chair of the LWRA - which has reduced overcrowding from 25% to 9% in two years
• Sourced over £4.5m of income for households across North Kensington through securing employment, financial opportunities, and maximising benefits
• Secured over £158m of funding from local, regional and central government – as well as the European Union - to refurbish the estate, with over 45% of tenants have benefited so far.

Barking, England, United Kingdom

Barking and Dagenham Homes Ltd (BDHL) was set up in July 2019, as a wholly-owned subsidiary of Barking and Dagenham Council (LBBD) as a Registered Provider of Social Housing (RP), which can also receive affordable housing grant.

London, England, United Kingdom

• Programme director: setting vision and strategic leadership for a newly comprised, highly experienced heat network team, from initial techno-economic feasibility to full commercialisation.
• Devising holistic strategy for co-design of programme in context for Grenfell recovery, ensuring a UK first with residents/customers on a heat network board, over 200 residents engaged through a multi-channel campaign.
• Stakeholder and member engagement to successfully secure a £27 million Final Investment Decision in July 2023 for a zero-carbon heat network in North Kensington, overseeing the construction and delivery of a.

London, England, United Kingdom

England

• Provide formal assessment and accreditation at the 'Achieving' and 'Excellent' levels of the Equality Frameworks for Local Government and Social Housing.
• Workshop facilitator and conference speaker - promoting equality and diversity best practice across the UK.
• Member of steering group responsible for refreshing Equality Framework for Social Housing in Spring 2014.

Palestinian Territory

• The Palestine Solidarity Initiative (PSI) enables people around the world to provide practical advice to Palestinians who are systematically denied of opportunities to fulfil their academic potential. The primary.
• Development of an international non-governmental organisation from scratch, directing a global communication strategy, management of 100+ volunteers and carrying out extensive research and policy analysis relevant to.
• Four years of in-field business development throughout the Middle-East, working with other international and local NGOs in Palestine, Syria, Jordan and Lebanon, including in a number of Palestinian refugee camps.
• Since 2008 PSI has supported over 500 applicants to universities in the UK and across the European Union, with more than 30 having successfully secured offers from universities and scholarship bodies to higher.

London, United Kingdom

• London Regional Board Member - Chair of Membership and Engagement Sub-Committee
• Future Members Board Member - delivered strategic changes which increased the number of members under 30 by 130% in a year
• Annual speaker at Europe's largest annual housing conference. Subjects include: Political landscape, welfare reform, equality and diversity, customer experience, Brexit and "Demographic timebomb"

London

ILM qualified coaching and mentoring to housing professionals from under represented community groups at senior levels.

London, United Kingdom

• Collecting ~ £40m rent and charges from tenants, leaseholders and garage customers, reducing current arrears by 10% in the first six months of financial year.
• Establishing a new, centralised Home Ownership Services team which has increased leasehold satisfaction with overall services from 57% to 70% in its first six months.
• Leading digital transformation projects, including the delivery of a new website and portal which has increased the proportion of self-service transactions from 14% to 42% in nine months.

Sutton, United Kingdom

• Corporate business planning, performance and strategy
• Client and contract management with local authority and legal services providers - improving quality whilst reducing budget required by £85k
• Business transformation, including Lean, nudge and agile methodologies - saving £480k through process efficiency over five year plan which can be reinvest into front line services
• Digital transformation - increasing customer transactions which are self serve from 9% - 20% in a six month period
• Harnessing customer insight to drive improvement.

Sutton, United Kingdom

Leading the functions that drive service improvement for customers: performance management, learning from complaints, promoting equality & diversity, utilising customer insight and Lean transformation.

London, United Kingdom

• Key responsibilities:
• Business and strategic planning based on customer insight
• Delivering equality and diversity for residents and staff, including a workforce that better reflects the community
• Ensuring THH's workplaces, properties and neighbourhoods are more environmentally sustainable
• Implementing lean service improvements to housing services for over 75,000 residentsKey achievements:
• 2nd in Stonewall Workplace Equality Index Top 100 in January 2015, as a result of wide-ranging project management across the organisation, making THH officially the most inclusive-workplace in London for lesbian, gay.

London, United Kingdom

• Driving innovative service improvement for over 75,000 residents in 22,000 properties, and 500 staff by:
• Leading on all aspects of customer insight, equality and diversity for largest social housing provider in Tower Hamlets - coordinatingof staff Diversity Champions network and resident Diversity Working Group
• Leading on the development and implementation of the Diversity Strategy and associated objective - providing strong leadership and strategic management in a complex political environment.
• Neighbourhood Champion for Shadwell, responsible for strategic improvement of housing management for over 1,000 homes.
• Ensuring all duties of the Equality Act and Human Rights Act are adhered to and delivered.
• Coaching and mentoring under-represented groups, specifically women, BME and disabled employees and job seekers.Key achievements:

London, United Kingdom

• Key achievements:
• Finalist - CIH Valuing Equality and Diversity Award 2011 - Somali Financial Inclusion Project
• Project managing self-assessment and peer review against the Social Housing Equality Framework across whole organisation, securing the "Achieving" level in June 2012 - the first housing provider in London to do so.
• In February 2011, following the Audit Commission's inspection, Tower Hamlets Homes was assessed as providing a good - or "two star" - service with promising prospects for improvement. Diversity was found to be an area.
• Leading on all aspects of customer insight to determine service improvement priorities.
• Management of staff and Diversity Champions staff network.

London, United Kingdom

United Residents Housing is a unique arms length management organisation for four resident-managed estates in the London Borough of Lambeth (Blenheim Gardens RMO, Loughborough EMB, Roupell Park RMC and Waltham RMO).I was responsible for the delivery of equality and diversity related objectives in preparation for an Audit Commission Inspection, including.

London, United Kingdom

• Key achievements:
• Ensuring best practice and legal compliance for two ALMOs as well as the local authority, in line withAudit Commission Key Lines of Enquiry, Equalities Framework for Local Government and Commission for Racial Equality.
• Improving access to housing services for disabled residents, undertaking Disability Discrimination Act assessments and coordinating a resident-led mystery shopping programme.
• Implemented an employment scheme for unemployed young people leaving looked after care, including custodial sentences.
• Building local partnerships with health, community safety and voluntary sector partners, to deliver public health and housing priorities.
• Improving housing staff understanding of domestic violence, and culturally relevant issues such as "Honour" based violence and forced marriage.

London, United Kingdom

• Working with the Management Accountant in Housing Finance, I was responsible for implementing a project to facilitate Lambeth's residents to pay their rent by Direct Debit, providing benefits in terms of customer.
• Delivery of an income collection target of £3m per annum 6 months ahead of schedule.
• Co-ordinated the reallocation of over £1m p/a of incomplete/incorrect payments to reduce costs to Council and distress to customers.
• Reprogrammed automated communications and payment forms (e.g. standing order mandates) to reduce errors and ensure lean processes.

London, United Kingdom

Collectively responsible for the overall determination of strategy. Worked with student, staff and community groups to draft and propose Socially Responsible Investment policy and Living Wage policy for contracted staff.

London, United Kingdom

Working with the Head of Housing Finance to develop and implement a human resources IT system to performance manage over 1000 staff. Included training managerial and administrative staff and producing performance management information for the Directorate Management Team.

London, United Kingdom

Working for former Deputy Mayor of London and Assembly Members, implementing overall media strategy, providing qualitative and quantitative research and analysis of environmental and social issues, including education, housing and crime.

London, United Kingdom

Front-line housing officer, working with colleagues to manage and maintain around 20,000 council properties, one of the largest social housing stocks in London.

Strategy And Innovation, Distinction

Msc., Political Sociology

Political Sociology | Sociological Theory | Human Rights | Dissertation: "Beyond the Iron Curtain: The emergence and causation of the.

Certificate (First Class Honours), International Relations, A+

Achieved highest examination grade in cohort.

Bsc., Government

Political Science | Political Theory | Public Policy Analysis | East European and Russian Politics | Sociology and Social Policy |.