James Dizon Email & Phone Number

Seattle, Washington, United States

• Provide outstanding patient care• Assist patient with their needs such as brushing teeth, changing into different clothing, change linens• Clean room, setting up rooms for incoming patient• Take patients weight• Provide pericare when needed• Measure bodily outputs

• Created and maintained websites using Bootstrap.js, HTML, CSS• Created an emailing system that allows users to contact owners via the application• Communicated with product owners regarding issues and updates regarding the application• Created accessible, responsive, and functional user interfaces to allow visitors on any device to have the same perfect user experience• Translated designs and wireframes into high-quality code using HTML, CSS, and JavaScript

Lacey, Washington, United States

• Proficient in operating power industrial trucks (PIT) such as a forklift or pallet driver, and working at heights up to 35 feet.• Experienced in receiving and putting away inventory, getting customer orders ready, and packing them up for shipment.• Skilled in using scanners to read barcodes on products and troubleshooting problems.• Ability to adhere to strict safety, quality, and fulfillment production standards.• Capable of lifting up to 49 pounds, pushing utility carts up to 60 pounds, and using carts, dollies, hand trucks, and other gear to move items around.• Proficient in standing, walking, pushing, pulling, squatting, bending, and reaching during shifts.• Willingness to work at a height of up to 40 feet on a mezzanine (where applicable).Skills: Problem-Solving · Attention to Detail · Critical Thinking

Bellevue, Washington, United States

• Processed financial and non-financial activities into administrative systems• Handled account maintenance requests such as billing updates and address changes• Prepared and keyed checks and wires• Direct contact with agents to resolve open issues• Cross-train with other teams to provide additional support

Seattle, Washington, United States

• Execute multiple live streaming events concurrently; responsible as the sole owner of many tier-1 live events ensuring customers receive the highest quality experience.• Raise and lead incident and bug fix requests in a timely manner to drive technical issues towards closure, work with vendors as needed to resolve external issues.• Maintain the highest quality of service by identifying and addressing customer facing issues such as freeze frames, missing closed captions and poor or missing audio for 200+unique live events and up to 4 million customers.• Triage ticket queues containing 15+daily customer reviews and issues. Utilize customer logs to determine root cause for technical issues as well as worked with other engineering teams on high-severity escalation tickets, active support issues while prioritizing mitigation.• Developed QA testing methods for high visibility events such as the US Open and Thursday Night Football, delivering the highest quality stream for up to 4 million customers.• Work with leadership on process improvements.• Create and maintain knowledge base to ensure documentation is available, accurate and up to date. • Led the training and created SOP documentation development for 25+new Operations Managers and Support Engineers.• Create and maintain search bar feature using Python and React.js

Seattle, Washington, United States

• Successfully built an efficient search application that optimizes a user’s search time and reduced it from 45 seconds to 10 seconds.• Collaborate with other developers during troubleshooting sessions to enhance code structure and perform debugging• Organize and facilitate daily team huddles and meetings to discuss updates and urgent topics• Diagnose and improve new and current features of products to meet customer’s expectation and provide utmost satisfaction. • Introduce 10 functional test methods to produce successful use of products in the company’s applications• Test troubleshooting methods to devise and generate a resolution workplan for team support and utilization• Research, design, and implemented, scalable applications for information identification, extraction, analysis, retrieval, and indexing

Redmond, Washington, United States

• Investigate issues and provide solutions with customer’s console to ensure users receive fixes in a timely manner• Analyze and review fraudulent transactions on customer accounts and provide solutions, minimizing user fraud and increasing customer security• Lead testing sessions and monitor new hires during the onboarding process to ensure all employees are ready to work independently

Seattle, Washington, United States

• Developed a training program focused on patient check-in, ensuring all new employees could efficiently process clients• Authenticate insurance during 80+ patient check-ins daily to ensure all billing is accurately managed and allocated • Implement rules and created COVID-19 procedures to ensure a safe environment for patients and employees

Seattle, Washington, United States

• Provide outstanding patient care• Assist patient with their needs such as brushing teeth, changing into different clothing, change linens• Clean room, setting up rooms for incoming patient• Take patients weight• Provide pericare when needed• Measure bodily outputs

Greater Seattle Area

• Provide outstanding patient care• Assist patient with their needs such as brushing teeth, changing into different clothing, change linens, prepare patient's who has PICC lines for a shower• Clean room, setting up rooms for incoming patient• Take patients weight• Provide pericare when needed• Measure bodily outputs

Greater Seattle Area

• Provide patients with outstanding customer service• Scanned documents into computer• Assigned telephone for into coming nurse• Assisted Charge Nurse with schedule• Assisted nurses with equipment and necessary medical equipment he or she needs• Created charts for incoming patients and print off patient labels• Answer phones and transfer calls if need too.

Greater Seattle Area

• Provided excellent patient care. • Assisted clients with their daily routine such as exercising with gait belt, sponge baths • Assisted with changing from pajamas to daily clothes, assist with eating, prepare breakfast, lunch and dinner• Assisted clients with daily hygiene

• Provide patients with outstanding customer service• Scanned documents• Created future appointments through EPIC• Worked on incoming referrals• Worked on patient messages for their doctors• Checked in and checked out patients.

Computer Sceince, 4.0

• Per Scholas is an intensive 16-week program that provides their graduates an array of technical and professional skills to succeed.

Sd&T Certificate, Software Development And Testing, 4.0

Year Up is an intensive, competitive technical training and career development program with 250 corporate partners, graduating 4,000.

Certified Full Mern Stack Web Development, Computer Programming, 4.0

University of Washington Coding Bootcamp is an intensive 12 week coding bootcamp that provides classroom-based learning and hands-on.

High School Diploma, 8-12