James Chan Email & Phone Number

Cambridge, MA, US

Technology leader for Akamai's Custom Government Cloud CDN and security solutions. Leadership of multi talented teams with focuses on development, site reliability, operations and support of Akamai's government cloud networks.

Cambridge, MA, US

Engineering leader for Zero Trust security features on Akamai’s cloud access platforms. Responsible for a diverse team delivering cloud and client based solutions to enhance enterprise security based on the Zero Trust model.

Cambridge, MA, US

Engineering leader for enterprise cloud networking and Zero Trust security product features. Delivering solutions to help customers gain greater insights into corporate network security posture.

Cambridge, MA, US

Engineering leader for the enterprise cloud networking team. Led a multi role engineering team in development and support of cloud networking solutions for enterprise customers from financial institutions and e-commerce, to dedicated solutions for customers such as Apple and Riverbed.

Suwanee, Georgia, US

• Software engineering manager for E6000 Converged Edge Router product line. Technical manager leading a team of senior level engineers in DOCSIS feature design and development.
• Led team driving design life cycle, technical/code review and planning.
• Architecture, implementation, engineering resource allocation, for cable modem simulator data plane features to support simulated network traffic.
• Member of CTO architecture team participating in research, architecture for next generation networking products.
• Coordination of infrastructure and tools for engineering organization on new product line including PoC evaluation and contract negotiations
• Champion of Agile and Scrum development methodology rollout.

Suwanee, Georgia, US

• Team lead and software architect for next generation Video Services Platform (VSP) CCAP carrier class CMTS edge router product line. Led multiple teams in core architecture implementation, integration and test.
• Coordination of local and remote engineering teams for software implementation, test and systems integration.
• Identification, resolution and building of consensus for technical topics within the architecture team.
• Definition of design for distributed data plane, control plane software to support traffic forwarding.
• Key engineering interface with product management and systems engineering for defining requirements and management of customer expectations.
• Contributor to system and integration test strategy in all areas of the project including scaling, data and control plane, CMTS/DOCSIS features, user interface.

Chicago, Illinois, US

• Software development for BSR 64000 CMTS carrier class edge router product line. Responsible for several new system design features for major product revision.
• Lead for design and implementation of transactional architecture to improve data consistency, concurrency and reliability
• Contributor to transactional high availability redundancy feature design, implementation, test.
• Training of engineering organization on transactional design patterns.
• Design for DOCSIS transmitter module application for traffic forwarding, traffic classification, QoS and redundancy.
• Championed intro and training for unit test frameworks across the engineering teams as a software quality initiative.

Chicago, Illinois, US

• Sustaining engineering on BSR 64000 CMTS carrier class edge router product line. Responsible for identification and resolution of critical customer issues. On site and customer facing support for domestic and.
• Team lead and interface with local and remote support resources for customer impacting problems.
• Responsible for evaluation, identification and resolution of critical customer facing software issues.
• Management of customer expectations, customer reporting, and on site logistics.
• Engineering interface with partner Broadcom in resolution of major customer issues related to DOCSIS MAC/PHY software and hardware.
• Visiting site engineer supporting tier 1 cable operator, Comcast, resulting in $40 million in new business.