James Chatelain Email & Phone Number

Toronto, On, Ca

Scarborough

Having worked closely with community members and staff at Taibu Community Health Centre, I have support various initiatives to engage the community. Taking an active role in the Black History Month Celebration, I served as an Event Planner and Co-organizer for the monthly activities that brought light to the accomplishments of African and Caribbean Canadians, as well as the rich history of their cultures. Meanwhile, I also worked to incorporate awareness and programming to celebrate other… Show more Having worked closely with community members and staff at Taibu Community Health Centre, I have support various initiatives to engage the community. Taking an active role in the Black History Month Celebration, I served as an Event Planner and Co-organizer for the monthly activities that brought light to the accomplishments of African and Caribbean Canadians, as well as the rich history of their cultures. Meanwhile, I also worked to incorporate awareness and programming to celebrate other diverse Canadian communities. Aside from working on Black History month initiatives, I actively was engaged in the Pre-Diabetes fitness program. As a facilitator in the program, I coordinated and planned the delivery of the events to ensure its seamless and effective execution. Ultimately, the event served to engage the community in recreational activities, to support a healthy and active lifestyle. In addition, I co-chaired meetings, took minutes and communicated back to the organizations Coordinator. Show less

Toronto, Canada Area

As an Account Manager at Meridian Security Solutions Inc., I am responsible for the coordination and scheduling for security personnel covering sites around the Greater Toronto area. Ensuring employees are trained, updating them on job site details/scheduling and maintaining open communicate at all times, I work to provide seamless and quality service to our clients. In addition, I handle significant administrative tasks, quality inspections and performance evaluations / disciplinary issues… Show more As an Account Manager at Meridian Security Solutions Inc., I am responsible for the coordination and scheduling for security personnel covering sites around the Greater Toronto area. Ensuring employees are trained, updating them on job site details/scheduling and maintaining open communicate at all times, I work to provide seamless and quality service to our clients. In addition, I handle significant administrative tasks, quality inspections and performance evaluations / disciplinary issues for the company and monitor and respond to issues that come up from the dispatch line; always ensuring a quick response. Meanwhile, I closely communicate with staff about any concerns and incidents to ensure they are well supported and reports are completed and filed in a timely manner. Show less

Scarborough, On

In supporting a wide diversity of clients requiring significant employment assistance, I worked to build strong client relationships through job search assistance, the sourcing of career and employment opportunities, as well as the planning and execution of job fairs. In addition, I followed-up with employers about opportunities to clarify the details of job posts, as well as communicated postings to potential clients that closely match the available roles. Ultimately, throughout this role I… Show more In supporting a wide diversity of clients requiring significant employment assistance, I worked to build strong client relationships through job search assistance, the sourcing of career and employment opportunities, as well as the planning and execution of job fairs. In addition, I followed-up with employers about opportunities to clarify the details of job posts, as well as communicated postings to potential clients that closely match the available roles. Ultimately, throughout this role I worked closely with clients to develop their resumes and cover letters, before working through the submission process on company websites with them. Show less

Toronto, Canada Area

I was proud to be a Bilingual Customer Service Representative and Escalation Supervisor at Home Depot. Therefore, I provided excellent customer service at all times with customers on Inbound calls that had been escalated by front line representatives. A primarily aspect of this role was dealing with calls that had been escalated and working through customer situations to find immediate and satisfactory solutions. Within the role, capturing and entering customer data / information into various… Show more I was proud to be a Bilingual Customer Service Representative and Escalation Supervisor at Home Depot. Therefore, I provided excellent customer service at all times with customers on Inbound calls that had been escalated by front line representatives. A primarily aspect of this role was dealing with calls that had been escalated and working through customer situations to find immediate and satisfactory solutions. Within the role, capturing and entering customer data / information into various software was key. It also demanded that new employees received training before starting in their role, so I coordinated on boarding training to see that new hires were given the necessary training to ensure their effectiveness and efficiency in handling a high volume of calls that often dealt with customer satisfaction related issues. Show less

Canada

When I started as a Client Care Manager at Purple Hearts Security & Training Academy Inc., I managed the human resource accounts and maintained company files and documentation for employees and client accounts. On a daily basis, I coordinated staff scheduling for sites across the Greater Toronto area, Kitchener/Waterloo. In addition, I investigated, followed-up and filed reports of incidents/investigations, as well as maintenance of company equipment / vehicles ensuring proper servicing.… Show more When I started as a Client Care Manager at Purple Hearts Security & Training Academy Inc., I managed the human resource accounts and maintained company files and documentation for employees and client accounts. On a daily basis, I coordinated staff scheduling for sites across the Greater Toronto area, Kitchener/Waterloo. In addition, I investigated, followed-up and filed reports of incidents/investigations, as well as maintenance of company equipment / vehicles ensuring proper servicing. Thus, I am accustomed to completing all daily activity reports, incidents reports, and other written documents pertinent to the day-to-day activities of the employee’s assigned tasks and responsibilities, as well as the daily operations of the company. Show less

Social Service Worker Diploma, Social Services

Indigenous Studies: First Peoples In Canada, Certificate

International And Intercultural Communication