James Chatham Email & Phone Number

Raleigh, North Carolina, United States

Raleigh, North Carolina, United States

Raleigh, North Carolina, United States

- Designed and implemented style guidelines for creation of customer support scripting for email, live messaging, and phone. -Created guidelines to transition agents to "freeform" style of customer support responses, emphasizing personalized emails over strict scripts. - Managed multiple projects concurrently, optimizing entire library of email scripting.

Researched and drafted proclamations requested both internally and by constituents, constituent organizations, and federal and state agencies. Worked with policy and legislative staff to ensure written materials remained in line with Governor Cooper's message and initiatives. Additionally, assisted communications team with drafting and editing press.

Raleigh, North Carolina, United States

Assisted constituents with letter requests and drafted hundreds of letters for a variety of events. Worked with constituents over the phone regarding a number of issues, directing them to state and federal agencies. Liaised with agency communications and constituent services teams to ensure timely delivery of solutions to constituent issues.

Kirkland, WA

Wrote and edited content for the company website with the intention of driving traffic to the website. Utilized Google Analytics and Google Webmasters to monitor SEO and locate high performing keywords. Learned basic technical writing skills for the software development industry.

Boone, North Carolina

Created a unique voice for Watauga Residential College. I was instrumental in implementing a social media presence and engaging hundreds of prospective and current students, as well as alumni and family/friends of the program. With my help, we doubled the size of the program and elevated its status within the university.

Boone, NC

Worked on a progressive project to overhaul the school's academic programs web page, interviewing alumni, faculty and current students for profiles to accompany their respective programs. Additionally, wrote and edited press releases.

Boone, NC

Boone, NC

Facilitated relations with local businesses in attempt to persuade them into taking on interns from foreign countries. Formed relationships with these businesses and walked them through the internship process through multiple meetings and discussions.

Ft. Bragg, NC

I shadowed reporters on various assignments and assisted in the editing process, becoming familiar with InDesign software. In addition, I took several pictures while on assignment that were published in an issue of the paper.