•Field Engineering/Vendor Management - Washington DC/Northern VA - Work with Inter-Office Facility (IOF), Outside Plant (OSP), and Data Engineers to implement next generation transport, switching, and routing equipment in Central Offices based on forecast and customer demand. Perform site surveys with engineering/installation vendors to determine equipment/facility locations and engineering specifications based on Verizon Installation Protocols (IPs). Review vendor engineering specs for accuracy and recommend changes/corrections as necessary. Conduct Method of Procedure (MOP) and End of Job walkthrough inspections (EOJs) with vendors to ensure that the installation is done according to Verizon/Supplier specifications. Serve as Single Point of Contact (SPOC) between Engineering and Network Operations for installation and maintenance issues. •Potomac FiOS Digital Voice (FDV)/Session Initiated Protocol (SIP) deployment - Prepare wire centers in MD, DC, for deployment/expansion of FiOS Digital Voice services. Work with Network Creation to build pseudo networks for the provisioning of service orders for subsequent E911 test lines. Serve as liaison for Network Operations and Installation & Maintenance for installation of test lines and subsequent E911 testing. Serve as Subject Matter Expert for FDV provisioning/maintenance issues in MD, DC, and VA.

•Nortel Communication Server 2000 (CS2K) - Successfully project managed the deployment of three Nortel CS2Ks in various locations in the Maryland, DC, and Virginia footprint allowing for marketing of Voice over IP (VoIP) services in the Potomac region; Worked in concert with Nortel’s Project Managers to ensure published schedules are being met. Worked with Central Office Engineering to ensure capital and expense dollars were being allocated properly and fell within the parameters established by Network Planning; Developed, prioritized, and managed vendor expectations by monitoring and tracking productivity reports to ensure goals are being met; Recognized by Senior Leadership for successfully deploying the Softswitch in Washington DC in sixty percent of the normal interval, thus allowing for VoIP services to be marketed in calendar year 2009.•Potomac FDV/SIP deployment – Responsible for preparing 125+ wire centers in MD, DC, and VA for mass deployment of FiOS Digital Voice services. Developed local testing process for SIP testing that was further developed by FTTP Program office and made into a national process. Coordinate with Program Office to verify offices to be opened in region; Partner with internal organizations to ensure all involved parties understand the program plan and requirements to meet critical deadlines and milestones; Serve as liaison for Network Operations and Installation & Maintenance for installation of test lines and subsequent E911 testing;

•Central Office Manager – Provided oversight of the maintenance and repair component of the Voice, Data, and Voice Networks for over 2 million customers in the greater Maryland and Washington, DC area; Managed 8-10 front-line supervisors in addition to over 100 union employees; Negotiated favorable work solutions to labor issues with executive officers and stewards of the Communications Workers of America (CWA); Facilitated emergency preparedness meetings with large community stakeholders regarding Verizon's Disaster Recovery initiatives; Co-sponsored mentoring circle aimed at assisting first-level management employees; Conducted annual performance reviews; Implemented and managed development plans•District Support Manager - Served as liaison between Director and 11 field and support managers in Maryland, DC and Virginia: Interfaced with executive level management to communicate district initiatives, performance metrics, issues and risks; Managed a $40M expense budget aimed at reducing expenditures and controlling overtime costs; Contributed significantly to the development of an organizational strategic plan and on-going management succession plans; Routinely interfaced with support organizations to insure rapid response to provisioning and maintenance issues; Formulated and implemented center consolidation efforts during a Network Operations re-organization taking into account the closing of dispatch centers, and the allocation of the affected personnel to other jobs within the region; Responsible for the development and implementation of the business continuity initiative in the District, ensuring that all Central Office buildings and personnel were effectively prepared for emergency situations; Coordinated disaster recovery simulations with Network Operations Centers, customer support centers, and local government agencies to ensure that in case of a major service event that effects to providing a high level of customer service would be mitigated.

Responsible for maintaining and reporting results of $173M capital program budget and a $4M expense budget; Appointed Project Manager in charge of network restoration for major customers (MCI, AT&T, NYSE and others) after the 9/11 attacks on the World Trade Center, specifically, major engineering support and identifying alternate routing support to insure critical customer service; Oversaw workflow processes between Network Engineering and customers centers to ensure top-notch delivery of order entries to completion of order provisioning; Served as network utilization SPOC for MCI WorldCom.

Supervised 20 union employees in the service order receipt, engineering, and turn-up of optical circuit and electrical designed circuits; Led specialization team that reduced backlog orders by 75% in a 3 month period, eliminating unnecessary work volumes; Interacted with MCI WorldCom personnel and other carriers to expedite provisioning services; Performed and conducted annual performance reviews; Implemented and managed development plans; Compiled and analyzed performance and trending reports to track production of team in relation to established organizational goals.

Supervised 18 union employees in the call receipt and processing of residential trouble reports; Served as point of escalation for irate residential customers; Performed and conducted annual performance reviews; Implemented and managed development plans; Appointed to the Mid-Atlantic Customer Care Index Improvement Committee (CCI) to insure that all supervisors were adhering to the same observation standards and procedures.

Played key role in assisting Senior Specialist write methods and procedures to improve performance of technicians in the Mid-Atlantic region; Conducted operational reviews of Installation and Maintenance (I&M) technicians to insure operation compliance; Identified, trained, and supervised three summer interns interested in telecommunication industry.