James Chisolm Email & Phone Number

Houston, Tx, Us

Houston, Texas, United States

•Assist clients through the navigation of complex Medicare guidelines and drive new revenue through sales of commissionable Medicare insurance plans from reputable partner insurance carriers. •Consultatively guide individuals through the benefits enrollment process and available benefits programs for Medicare health insurance. •Conduct research on the best benefits packages offered on the market based on the benefit plan participants set budget and present proposals.•Provide information on eligibility requirements and assist in matching the individual with the right health benefits package to meet their healthcare needs. •Prepare reports and presentations for clients, provide cost-estimates, and evaluate risks while adhering to the company's policies, regulations, and CMS guidelines. •Explain the benefits and features of various Medicare Advantage, Medigap, and Prescription Drug Plans. •Provide feedback to the Medicare Training curriculum to improve future material for future hires. •Create new relationship and increase referrals through excellent customer satisfaction.•Remain up to date with industry trends and regulations to ensure compliance.•Exceed sales target and contribute independently to the overall growth of the company.

Remote

· Performs customer negotiations and reaches a fair solution for both the customer and business perspective resulting in an 84% retention rate to date.· Ranks #4 out of 3,000 agents while successfully handling up to 1500 calls per month. · Maintains an average CSAT (customer satisfaction) score of 94% month over month,surpassing customer expectations.· Designs and implements customer retention strategies with leadership to increase loyalty and retain business.· Analyzes customer feedback and negotiations with customers and compiling reports for support managers.· Negotiating with customers to renew contracts and retain business.· Serves as a liaison for customers providing advanced technical support, collections,retention, sales channel coordination and billing adjustments.· Troubleshoots, educates, and resolves customer issues for voice & data over multiple networks, connectivity, devices, applications and provisioning of services.· Utilizes various customer contact channels, tools and systems (telephone, email, live chat, e-care, coordinated correspondence) to ensure first call resolution.· Manages escalated and at-risk customers while creating dialogue with at-risk customers to develop strategies for further product adoption, utilizing best use cases for greater customer retention.· Encourages and analyze customer feedback to raise the level of customer satisfaction provided.

Houston, Texas, United States

· ACI Certification - ACI Field Testing Technician - Grade I· Supported the daily operations of the dispatch office to include directing drivers to andfrom the job site to ensure timely delivery of concrete and/or materials to customers.· Directed area personnel as how to schedule Mixer Operators for upcoming jobs, including when they begin and end.· Received and processed products sales orders from customers for concrete and/or material orders.· Ensured each job order had the correct raw material mix design according to the specifications submitted by the customer, reporting any rejected loads to the Operations and Division Manager. In order to coordinate any returned concrete with respective plant manager to resell or dispose.· Maintained the mix design inventory including developing and implementing new mix designs, adjusting current mix designs and ensuring the correct mix design is used according to the job's specifications, in order to properly use raw materials and meet the demands of customers.· Encouraged a positive working relationship between the dispatch office and area personnel within a centralized area to ensure customers' jobs are serviced according toJAMES CHISOLMSALES & CUSTOMER SUCCESS HOUSTON, UNITED STATES 347-863-0823 job specifications, maintaining appropriate discipline and compliance with all applicable rules and policies.· Encouraged a positive working relationship with customers to ensure their jobs are properly serviced; including identifying serving issues and resolving customer disputes as they arise.· Ensured all orders, deliveries and materials inventories for the area are recorded, in order to keep a comprehensive data base.· Communicated daily to the Operations and Sales Managers any problems encountered with customers, area personnel, equipment and any matters relating to the operation of the business, in order for them to be addressed accordingly.

Houston, Texas, United States

· Led and supported a team dedicated to delivering superb experience and revenue growth while contributing to the gym's overall success in daily operations.· Oversaw all operations under the General Manager with a focus on superior customer experience, establishing community partnerships to enhance business-to-business relationships to drive membership sales.· Hired, coached, mentored, and developed a full staff within the established operational budget.· Achieved targeted results in the areas of financial sustainability, customer satisfaction, revenue/sales performance, and financial returns.· Exceeded KPI metrics in all aspects of sales and facility operations.· Contacted prospective members and guests that had previously visited the center orshowed interest via online communications.· Responsible for meeting the overall sales numbers and goals in regard to sales profit and motivating staff to achieve the same goals.· Ensured accurate and timely deposits on a daily basis.· Monitored inventory ensuring the center was adequately supplied.· Monitored and oversaw employee payroll and scheduling ensuring the center was adequately staffed at all times.

Houston, Texas, United States

· Assisted the General Manager in efficiently managing the steps of the sales program. · Communicated and promoted the programs offered to prospective members to growthe annual revenue via warm leads and cold calling.· Converted predetermined leads to paid members or free trials via phone, email, and text.· Utilized provided sales tools to keep accurate statistics throughout the lead conversion process.· Assisted General Manager with the development of annual marketing plan and budget.· Maintained account details and oversaw cash and POS system management.· Trained new employees on sales tactics and point-of-sale (POS) system.· Certified in CPR and first response medical training in order to provide immediate medical response to any member in need.· Established hands on business communication and marketing experience while working with sales associates to maintain and sell potential customers.

New York, United States

· Assisted the fitness sales manager with new membership sales by scouting new clients, establishing their fitness goals, and inviting the prospective new members to the sports club to discover the options available to the client.· Responsible for retaining current sports club members. · Performed fitness evaluations using fitness assessment tools to conduct body composition evaluations, BMI, etc.· Executed the sales process of lead generation, followed up with leads within a timely manner and booked quality appointments to sell prospect clients on various fitness services offered, via phone, email, and in person meetings to achieve monthly sales quota.· Presented pricing information to new and current clients proposing sign up and renewal opportunities to reach monthly sales goals consistently.