James Kay Email & Phone Number

Hong Kong

Hong Kong Sar

Hong Kong Sar

Hong Kong Sar

Flexibility has become the priority for all businesses, from Start-ups to Corporates. Today is the optimal time and opportunity for Landlords to start providing Flexible Office Solutions as part of their product offering.At ValueFLEX, our mission is to assist Landlords and Real Estate Investors to increase the value of their real estate assets with the development of their own branded Flexible Workspaces via the "Amenitisation Model". This is a hospitality-driven model where Landlords will incorporate more conveniences into their commercial properties thereby enhancing the Tenant experience, from wellness facilities to event spaces to high-end food and beverage offerings. Creating Workspaces where you want to be.​We also offer a fully customized Risk Mitigation Service to take over operations of an existing Coworking Operator to ensure operational continuity, manage the on-going operations to improve revenue, and create options for the orderly exit or continued operation of the space as a profitable business.Contact US for a Free Consultationwww.value-flex.com

Hong Kong

• Responsible for Pre-Opening front of house operations in two Southeast Asia markets. Responsibilities included: Operational Interior Design, Team on-boarding & Training, Back-end-system implementation, Market Research & negotiating partner opportunities.• Create SOP’s for Community Operations and manage the implementation of these SOP’s throughout our international markets.• Manage team goals and KPI’ for all International Community Team members.• Head of international accounts such as 500Startups which involved overseeing all aspects of opening and operating a major account sites. • Research, implement and train staff in the use of a powerful back-end-system which is being used to streamline operations, generate management reports and give members access to an app, helping build a community within the UPGen ecosystem.

Hong Kong

• Successfully integrated two spaces as they changed from naked Hub to WeWork. This involved changes to branding and building design as well as amendments to member contracts and terms.• Responsible for the operations of two separate coworking spaces and co-managed the opening of a new 800-person coworking space.

Hong Kong

• Managed overseeing the operations of a 250-person coworking space that resulted with 90% occupancy within 6 months after opening.• Drove operations and created a customer orientated community which accomplished 0% Private Office and Dedicated Desk churn, in the first 9 months of operations.• Responsible for the space’ monthly financial performance & financial KPI’. Achieved positive EBIDTA by month 5.• Provided training and biweekly one-on-ones to hold teams accountable and ensure company goals and KPI’ were met.

Sai Kung, Hong Kong

• Set up and reviewed company costs and budgets as well as oversaw inventory and distribution of goods.• Streamlined operations and staffing schedules to improve productivity, increasing revenue by 30% from the previous year.

• Monitored and directed Front Office operations, to ensure high quality customer service as well as maximizing hotel revenue.• Coordinated with all departments to ensure smooth and profitable hotel operations.

Hong Kong

- Organize the sales, preparation and overall running of the companies events & catering ventures- Coordinate and supervise the retail operations in two retail outlets- Handle guest complaints, issues and requests

Bourgogne, France

- Trained in Housekeeping, F&B Service and Front Office- Obtained experience and knowledge of the over all running of a small Bed and Breakfast - Conducted training sessions including role play and self analysis exercises with new trainees

Hong Kong

Bachelor Of Arts (Ba), Events Management

Relevant Courses: Hospitality Management, Sales & Marketing, Human Resources, Accounting, Cost Control, MICE, Events Management & Logistics

A-Levels

Relevant Courses: Psychology, Economics, Business Studies, Travel & Tourism