James Kay is a Global Operations Director at xpacestrat. He possess expertise in customer service, event management, hotel management, catering, hospitality industry and 15 more skills. He is proficient in French.
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Global Operations DirectorXpacestrat Sep 2024 - PresentHong Kong Sar -
General ManagerThedesk Jan 2023 - Aug 2024Hong Kong Sar -
Director Of Community ExperienceThedesk Sep 2021 - Jan 2023 -
Head Of OperationsValueflex Ltd. Sep 2020 - Sep 2021Hong Kong SarFlexibility has become the priority for all businesses, from Start-ups to Corporates. Today is the optimal time and opportunity for Landlords to start providing Flexible Office Solutions as part of their product offering.At ValueFLEX, our mission is to assist Landlords and Real Estate Investors to increase the value of their real estate assets with the development of their own branded Flexible Workspaces via the "Amenitisation Model". This is a hospitality-driven model where Landlords will incorporate more conveniences into their commercial properties thereby enhancing the Tenant experience, from wellness facilities to event spaces to high-end food and beverage offerings. Creating Workspaces where you want to be.We also offer a fully customized Risk Mitigation Service to take over operations of an existing Coworking Operator to ensure operational continuity, manage the on-going operations to improve revenue, and create options for the orderly exit or continued operation of the space as a profitable business.Contact US for a Free Consultationwww.value-flex.com -
Director Of Customer Service And ExperienceUpgen Jan 2019 - Sep 2020Hong Kong• Responsible for Pre-Opening front of house operations in two Southeast Asia markets. Responsibilities included: Operational Interior Design, Team on-boarding & Training, Back-end-system implementation, Market Research & negotiating partner opportunities.• Create SOP’s for Community Operations and manage the implementation of these SOP’s throughout our international markets.• Manage team goals and KPI’ for all International Community Team members.• Head of international accounts such as 500Startups which involved overseeing all aspects of opening and operating a major account sites. • Research, implement and train staff in the use of a powerful back-end-system which is being used to streamline operations, generate management reports and give members access to an app, helping build a community within the UPGen ecosystem. -
Community Manager (Acquired Naked Hub)Wework Sep 2018 - Jan 2019Hong Kong• Successfully integrated two spaces as they changed from naked Hub to WeWork. This involved changes to branding and building design as well as amendments to member contracts and terms.• Responsible for the operations of two separate coworking spaces and co-managed the opening of a new 800-person coworking space. -
Community HeadNaked Hub Jul 2017 - Sep 2018Hong Kong• Managed overseeing the operations of a 250-person coworking space that resulted with 90% occupancy within 6 months after opening.• Drove operations and created a customer orientated community which accomplished 0% Private Office and Dedicated Desk churn, in the first 9 months of operations.• Responsible for the space’ monthly financial performance & financial KPI’. Achieved positive EBIDTA by month 5.• Provided training and biweekly one-on-ones to hold teams accountable and ensure company goals and KPI’ were met. -
Operations ManagerTrepur Engineering Apr 2016 - Jul 2017Sai Kung, Hong Kong• Set up and reviewed company costs and budgets as well as oversaw inventory and distribution of goods.• Streamlined operations and staffing schedules to improve productivity, increasing revenue by 30% from the previous year.
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Guest Service ManagerL'Hotel Nina Et Convention Centre Hong Kong Aug 2012 - Apr 2016• Monitored and directed Front Office operations, to ensure high quality customer service as well as maximizing hotel revenue.• Coordinated with all departments to ensure smooth and profitable hotel operations.
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Retail & Events SupervisorIl Bel Paese Aug 2011 - Aug 2012Hong Kong- Organize the sales, preparation and overall running of the companies events & catering ventures- Coordinate and supervise the retail operations in two retail outlets- Handle guest complaints, issues and requests
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Managment TraineeChateau Les Roches Mar 2010 - Aug 2010Bourgogne, France- Trained in Housekeeping, F&B Service and Front Office- Obtained experience and knowledge of the over all running of a small Bed and Breakfast - Conducted training sessions including role play and self analysis exercises with new trainees
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Food Beverage TraineeIntercontinental Hotels & Resorts Mar 2009 - Jul 2009Hong Kong
James Kay Skills
James Kay Education Details
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Events Management -
Island School, Hong KongA-Levels
Frequently Asked Questions about James Kay
What company does James Kay work for?
James Kay works for Xpacestrat
What is James Kay's role at the current company?
James Kay's current role is Global Operations Director.
What schools did James Kay attend?
James Kay attended Swiss Hotel Management School, Island School, Hong Kong.
What skills is James Kay known for?
James Kay has skills like Customer Service, Event Management, Hotel Management, Catering, Hospitality Industry, Restaurants, Food, Sales Operations, Customer Relationship Management, Community Development, Banquets, Hospitality Management.
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2metrotrains.com.au, railprojects.vic.gov.au
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4insightequity.com, auburn.edu, crux-cap.com, stephens.com
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