James Chu Email & Phone Number

San Francisco Bay Area

Mountain View, Ca

Coordinated transitional operations during company separation and supported re-launch of global Executive Briefing Center program. • Led EBC team on US center buildout planning, design, and contingencies to ensure timely go-live of new center and continued briefing operations throughout transition period• Managed datacenter migration, redesign of network/storage fabrics, and sales demonstration environment buildout.• Compiled monthly EBC Reporting metrics package to showcase EBC influence• Coordinated Internal promotion of EBC with Intranet site build, sales portal pages, and Salesforce integrations

Mountain View, Ca

Created and supported sales demonstration environments at the EBC to accelerate sales and grow pipeline. Executed continual improvement of datacenter infrastructure to showcase latest features and solutions. Supported EBC visitors and staff for all technical needs to facilitate a positive customer experience.• Led EBC efforts creating custom NetBackup Proof of Concept (POC) environment to assist in closure of $4M deal• Improved EBC demo operational efficiencies and capabilities through physical datacenter consolidation and network/storage infrastructure upgrades • Reinforced Gartner Magic Quadrant positioning with solutions based demo environment to address all analyst inquiries for NetBackup product suite• Deployed VMware HA/DRS clusters layered with VMware Dynamic Multi-pathing and Application HA to support security and information management demos, while leveraging Kickstart scripts and PowerCLI for deployment and management automation• Coordinated EBC team efforts to build an integrated security environment highlighting Symantec Endpoint Protection, Symantec Critical System Protection, Symantec Security Information Manager, Data Loss Prevention, and Symantec Web Gateway