Reporting to the Chief Innovation Officer (CIO), this role combines strategic thinking, leadership, and technical expertise to drive business agility, foster innovation, and ensure the successful delivery of high-quality applications aligned with organizational objectives • ServiceNow Platform Owner: Prioritizing the backlog for all ServiceNow custom and out-of-the-box applications at Michael Best. Presented "story writing workshop" to align team members on user stories, acceptance criteria, testing, and Agile mindset for the successful delivery of continuous Production enhancements via 2-week sprints • Product Ownership discipline: Product Manager of all enterprise applications at Michael Best, training Product Owners on Agile Best Practices (creation of backlogs, scheduling releases, and facilitating retrospectives) • Application Support: Accountable for ensuring the entire suite of applications at our law firm meets & exceeds the needs of our attorneys, legal assistants, and all departments • Artificial Intelligence: Presented educational workshops by department to upskill the firm on Microsoft 365 collaboration tools. Rolled out Microsoft Copilot to early adopters, and delivered the successful implementation of “The Lab,” a custom ChatGPT application that runs within Microsoft Teams • Vendor Relationship Management: Serving as the day-to-day contact for managed services partners and 3rd party vendors, including SOW reviews, budget negotiations, contract renewals, licenses, software upgrades, release management, and production troubleshooting escalations • People Management: Mentoring, guiding, and coaching Application Analysts within the team for job performance as well as technical and leadership growth. Conducting regular meetings to communicate updates, share best practices, collaborate more effectively, highlight key achievements, provide feedback on performance, and note areas of improvement

Senior Consultant with New Resources Consulting (NRC), a leading management & technology consulting firm, placed at Michael Best as Product Owner for all ServiceNow applications within the Innovation & Technology DepartmentPresented "story writing workshop" to align team members on user stories, acceptance criteria, testing, and Agile mindset for the successful delivery of continuous Production enhancements via 2-week sprints

Lean-Agile Coach and Senior Scrum Master for multiple teams in a Scaled Agile Delivery environment. Our Agile Release Train for Identity & Access Management (IAM) was part of the larger Information, Risk, & Cybersecurity (IRC) Department Achieved SAFe Program Consultant 5 (SPC5) certification in August 2021 and SAFe Practice Consultant 6 (SPC6) certification in June 2023. Enabled to teach & certify students for Scaled Agile Framework (SAFe) courses, including Leading SAFe, SAFe for Teams, and SAFe PO/PM• Mentored junior Scrum Master to take over 2 teams within our department • Demonstrated Servant Leadership and exhibited Lean-Agile mindset• Facilitated Scrum ceremonies and guided teams towards completing objectives (Daily StandUp, Backlog Refinement, Sprint Review, Retrospective, and Sprint Planning)• Leveraged JiraAlign and Jira for collaboratively breaking down Epics into Features and Stories• Provided transparent views into progress (generating Sprint burndown charts & PI burn-up charts)• Built high-performing teams by supporting Product Owners & Dev Team members with empathy and relentless pursuit of improvement• Protected the team members, eliminated impediments, and aligned with cross-program initiatives• Facilitated preparation and readiness for ceremonies within our Agile Release Train (ART), including Scrum of Scrums, System Demos, PI Planning, Continuous Planning, and Inspect & Adapt• Incrementally improved performance of teams and myself with the use of Team Self-Assessments

Lean-Agile Coach and Scrum Master for multiple teams on Identity & Access Management (IAM) Agile Release Train within Information, Risk, & Cybersecurity (IRC) Department Converted from Codeworks IT Consultant to full-time NM employee in May 2021

After 9 months in role, converted from consultant (SafeNet Consulting) to full-time employee in March 2018.Our team successfully released GLAS smart thermostat product to consumer market in August 2018.Earned Certified Agile Leadership (CAL I) credential from Scrum Alliance in August 2019.Facilitated Agile ceremonies, led the Quality Assurance team, and oversaw Release Management process of GLAS smart thermostat (Device, Mobile, Cloud, and Voice Assistant integration).• Program-Level ScrumMaster for Smart Thermostat department - Coached and mentored technical team leads, software developers, and business analysts on Agile practices (facilitated Daily StandUps, Backlog Refinement, Sprint Reviews, Retrospectives, and Sprint Planning) - Guided teams on creating and striving towards Sprint Goals by keeping the goals visible and reporting on progress- Followed through on Retrospective action items for Continuous Improvement• Quality Assurance Manager for global test team- Ensured test cases were written for new features, each new build was validated, and bugs were created & verified according to our team's standards- Facilitated Defect Triage meetings before and after the Go-Live Date - Ensured test team members were growing in their role and achieving career goals- Traveled to India to meet test team members in person • Agile Release Manager for GLAS product - Partnered closely with Microsoft Leadership on their timelines- Oversaw testing & release process for over-the-air software updates to Preview (Internal Testing) ring, Early Adopter (UAT) ring, and General Availability (Production) ring- Coordinated with internal JCI teams and Microsoft technical teams for joint execution and roll-outs- Developed on cadence, released on demand- Created Quality Gate Board to review Go/No-Go decisions with Business Partners, Development Leads, and Program Management• Project Manager for related Smart Thermostat projects

Program-Level Scrum Master for GLAS smart thermostat program at Johnson Controls. Converted to fulltime employee after 9 months.Facilitated Backlog Refinement, Sprint Reviews, Retrospectives, and Sprint Planning for Software Development teams.GLAS smart thermostat product includes Windows 10 IoT Core operating system & software components within a translucent touch-screen Device, custom Cloud services, a companion Mobile App, and voice assistant integration.

Program-Level Scrum Master for GLAS smart thermostat program at Johnson Controls. Converted to fulltime employee after 9 months.Facilitated Backlog Refinement, Sprint Reviews, Retrospectives, and Sprint Planning for Software Development teams.GLAS smart thermostat product includes Windows 10 IoT Core operating system & software components within a translucent touch-screen Device, custom Cloud services, a companion Mobile App, and voice assistant integration.

Client projects included:SBS web project - MJ Care (West Allis, WI)Real Appeal pilot project - UnitedHealth Group (Minneapolis, MN)

Achieved SAFe Program Consultant 4.0 (SPC4) certification from Scaled Agile, Inc. in November 2016Instructed & certified dozens of SAFe Practitioners (SP) through internal SAFe Foundational training (Leading SAFe, SAFe for Teams, SAFe PO/PM, etc.)Lean Coach for new Agile teams: HR Mutual Talent, Field Recruiting, Enterprise Venture Fund, Innovation, and moreBusiness Analyst & Scrum Master on two large programs: Mobile Foundations and Application Modernization - successfully implemented the infrastructure and applications to provide "company email, calendar, and contacts" on any personal mobile device or tablet (byod - bring your own device) for NM Financial Reps and Home Office employees.

Agile Business Analyst on SSO/Money Guide Pro integration - Business Analyst, Tester, & Scrum Master for a 3rd Party vendor implementation project, communicating between our business stakeholders and developers, which led to the successful implementation on a fixed timeline with limited resources.

Client projects included:Mueller, Inc (Ballinger, TX)Jacobus Energy (Milwaukee, WI)Junior Tours (New York, NY)Dominion PowerSports Network (Sussex, WI)

Business Analyst & QA Lead within Building Efficiency scrum teams, based in Milwaukee, WI and India Obtained ScrumMaster certification (CSM) in February 2013

Senior Project Manager / ScrumMaster role for Digital Marketing & Advertising agency: Coordinated numerous exciting mobile app, mobile site, and website marketing efforts for major client, BRIDGESTONE RETAIL OPERATIONS (BSRO).Created Statements of Work, budgets, and MS Project Plans for external clients. Internally, led Agile iterations with onsite LC Creative, User Experience (UX), and Software Development Team from comps to prototypes to Production environment. Frequent and iterative requirements gathering, planning, coding, testing, and Sprint reviews. Implemented the following successful projects:"My Firestone" and "Tires Plus" native mobile apps for iPhone and Android, containing multiple auto-care functions: http://www.firestonecompleteautocare.com/app/Over 100,000 installs on Google Play alone.Best in Class campaign - showcase highest rated tires on Firestone Complete Auto Care and Tires Plus websites.Bridgestone 5 Star campaign - new website to showcase Bridgestone-certified repair shops.

Managed day-to-day work of Application Developers (.NET, Java, Mainframe) within New Business Support organization.Collaborated with Business Partners to prioritize our backlog of upcoming monthly & quarterly software application releases (loosely based on Agile / Scrum methodologies).Provided coaching, mentoring, recommendations, and constant feedback to Team Members. Assisted the Department Manager (M3) with budgeting and resource allocation.Coordinated small projects that impacted our systems, ensured our team met Service Level Agreements (SLA) for top-tier application availability, and responded immediately to daily support calls for Incident Management.Oversaw and presented Business Continuity Plan (BCP) for our department.

Began full-time IT career as Visual Basic and Java developer at Northwestern Mutual.Built, enhanced, and supported multiple Home Office and Field Office Client/Server and web applications (for New Business, Compliance/Best Practices, Mutual Fund Accounting, Agency Business Systems, and Field Websites).Technologies included: Java, JSP/Struts, Visual Basic, C++, Sybase, Powerbuilder, PL/1, MQ Series, IBM Message Broker, IBM Workflow, Blaze Rules Engine, html, javascriptInvolved in software development, code reviews, proof-of-concepts, QA testing, User Acceptance Testing, ITIL support process, and Systems Analysis.

College internship: designed and coded customized views for Field Representatives using Lotus Notes and Domino technology.Generated MIS Reports for Management, using SQL queries & Easytrieve software on Mainframe databases.