Technical Analyst for CHS employees. Troubleshooting computer issues and providing excellent customer service to all callers to help resolves any issues from password resets, application issues, and walking clients through hardware settings on computers and monitors.From June 2014 - current:Full time Dispatcher for CHS. Responsible for processing tickets and creating work orders for either the application teams or the technical analyst for issues that cannot be correctly fixed over the phone by the phone analyst. Continuing education of all applications and procedures to report back to phone analyst so that more issues can be resolved on the first call. Research solutions to keep a high rate of completion on first calls.Carry the on-call pager for emergencies for application and network outages for after hour support.

Rose's Department Store. Managing up to 30 employees at one time. Calculating and planning hours for employees to ensure store doesn't go over budget for payroll. Opening and closing the store during operating business hours. Ensuring all monies are accounted for when opening and closing of a cash till. Taking deposits to the bank. Documenting all vendor product that would enter and leave the store including receiving trucks for store merchandise.

Preparing equipment for new kiosk openings and preparing equipment for replacements if the equipment fails and need to be replaced. Will go to some kiosk openings and physically set them up. Also will go to some kiosk closings and pack them up and bring them back to HQ. Troubleshooting with kiosk employees to see what the actually problem is to see if the equipment needs to be replaced or if it can be fixed. Keep track of all assets that are at a kiosk, that are going to and coming back from the kiosks. Developed more efficient methods to organize new kiosk shipments so that new kiosks are setup quicker, clear view of items shipped in boxes, and double-checked for accurate shipments. Maintain accurate inventory of items being shipped and/or received to/from Kiosks. Prepared and organized store displays for both efficient implementation and clean, organized presentation. Have consistently been the most efficient presenter of sales display ad signs that are updated weekly. Kept detailed logs of policies, procedures, inventory, and overall company information items.; Prepare equipment for new kiosk launches to include testing all equipment, including computers, packing equipment and supplies, tag all necessary assets and maintain accurate records of where inventory, setup/configure Hypercom credit card terminals with merchant accounts and test for functionality, research replacement equipment for kiosks, replace defective kiosk equipment, arrange for repairs of defective equipment and/or disposal if necessary, constantly looking for better ways to improve the efficiency of my day to day duties and responsibilities.

Answering phone calls to troubleshoot employees computer issues and resolve any problems. Knowing the correct procedures to get employees access to certain applications. Installing software on computers.

Perform troubleshooting techniques to determine the steps needed to repair computers or to determine what software is needed to be installed. Order parts to repair the hardware of the laptop and desktop computers and repair them. Develop solutions to put in place when ongoing issues arise to ensure the issues are resolved quickly. Perform technical support over the phone for approximately 2000 global employees. Grant access to employees after following procedures set in place. Template computers for new employees and for replacement in cases when the operating system is corrupt.

Supervising, training, coaching team members on service and presentation skills, prepare and organize shelf displays to manufacture's recommended guidelines, evaluate stock for reordering process, help to select, hire, and retain high caliber team members. Team Lead of Health and Beauty department. In charge of mapping the sales planners and implementing the changing of the end caps and sales items. When the department would go through a whole change, I would lead the team on putting the correct people in place to make sure the job gets done on time.

Accurately implement the blueprint of merchandise displays (plan-a-grams) both by entering the location in the computer and implementing the physical layout from stocking to shelf display. Assisting guests with their needs, pull merchandise for restocking, and perform tasks as assigned by supervisor.

Unload merchandise trucks and stock shelves. Performed backstock (stock that won't go on the shelf) and pulls (restocking the shelves based on previous day's sales). Worked as cashier to receive cash, checks or credit card payments for customer purchases, record payments using cash registers or electronic equipment, and provide change to customers. Perform guest services tasks by dealing with customer merchandise returns and complaints in a friendly manner. Help customers find products in the store.

Open / Close the bowling center, recorded cash proceeds for each days transactions, organized bowling leagues, managed food counter, and filled in where needed.