James Cloonan Email & Phone Number

Vancouver, British Columbia, Canada

Vancouver, British Columbia, Canada

Vancouver, British Columbia, Canada

• Created complex modelling computations in Excel so that my stakeholders can focus on other aspects of their business• Created Macros in Excel to enable the quick sorting, cleaning and filtering of data which sped up various processes resulting in more time to focus on what truly matters • Provided on-demand data cleaning, analysis and visualization from CRM which leds to more efficient sales funneling• Created and maintained data dashboard to assist sales and marketing

Vancouver, Canada Area

Penske Truck Leasing Co. is a leading global transportation services provider that operates more than 300,000 vehicles and employs more than 36,000 associates worldwide. Product lines include full-service truck leasing, contract fleet maintenance, used truck sales, and commercial and consumer truck rentals.

Vancouver, Canada Area

• Analyzed monthly financial statements draw insights and strategically plan where business performance improvements can be made, which lead to a 20% increase overall• Managed and developed a team of 5 associates through continuous training and mentoring, which led to improved customer relationships

• Achieved 37% direct operating profit YoY through strategic planning and organization• Increased revenue by 20% through increasing inbound call conversions, which led to higher utilization of vehicles on the road

Vancouver, Canada Area

• Persuaded potential customers to choose Penske over cheaper competitors by showcasing Penske’s values and providing honest, straightforward advice to suit their needs• Built long-lasting customer relationships by providing a superior customer experience • Ensured truck rented at the highest rate possible to return the best Direct Operation Profit