James Mcauliffe Email & Phone Number

Clermont, Fl, Us

The Villages, Florida, Us

Manage marketing events with media initiatives, increasing social event attendance by 300% year over year with an average ROI of $1.25 million on a $50,000 quarterly budget.Leverage relationships with business-to-business partners, vendors, and entertainment bookings to boost visibility of the Aviv Clinics brand and visionLead and delegate daily operation performance tasks, training, and budget creation for cross-functional teams, enhancing client experience and facility services with Client Experience Coordinators, Client Care Coordinators, Environmental Services, and Event/Facility servicesDirect the North American corporate travel for Aviv Clinics including flights, hotels, and transportation in addition to any dining needs within a destination city

Interview, assess, and direct possible tenants while providing them with lease terms and building conditions, ensuring the leasing process was transparent and easy-to-understandOversee outside contractors for various projects, maintaining timelines for stakeholders, negotiating and staying within budget guidelines, and giving final approval on finished projects and contractsPromote open apartment availabilities, partnering with local real estate agents on websites and lease development Research housing trends to assist in further development and improvement of the existing properties

Individually generate additional hotel revenue per year by assisting Guests with celebrationenhancements to Guest events, rooms, specialty dining, and recreational offeringsEmpowered to resolve any Guest or operational challenge in a timely, flexible, friendly, and efficientmanner including hours of event spaces, outlet operation, car rentals, dining, and touring suggestions tolocal attractionsBuild and maintain relationships with outside vendors and business partners that meet the WaldorfAstoria and Forbes luxury experience standards throughout the Central Florida area

Plan, implement, coordinate, and present corporate training programs in accordance with current Hilton and Waldorf Astoria requirements including harassment-free workplace, diversity, new team member orientation, communication, leadership, and service seriesDevelop annual training calendar by compiling monthly and quarterly reports of training activityAssist in planning Team Member Recognition events including food drives, Team Dining, and industry leading association seminarsReviewed hotel training manuals and made updates as necessary while conducting necessary analysis to assess specific departmental and training needs, ranging from new hire orientation to refreshment seminars

Orlando, Florida, Us

Assist Premium clientele at all Amway Center events (Orlando Magic, Orlando Solar Bears, concerts, family shows, events, etc) throughout the venuePartner with multiple departments (food & beverage, merchandise, account managers, etc) to troubleshoot and solve challenges for all Premium fans during their Amway Center experienceProvide support with special projects as assigned by the Ownership group, CEO, Corporate Office Manager, and Ownership & Corporate Office Specialist on game days and non-game days

Lake Mary, Florida, Us

Responsible for owning and develop the ongoing relationship between Accesso and Six Flags Entertainment through maintaining lines of communications and partnering internally with customer support, development, IT support, and quality assuranceAdminister the preparation, configuration, loading, and testing of products for sale across eCommerce websites and point-of-sale systemsProactively manage high level, complex client service issues, researching and resolving issues quickly and efficientlyProviding overall account management, including billing oversight, ticket challenges, requests, and tracking technical projectsPerforming weekly website reviews for existing Accesso clients, provide continual evaluation of processes and procedures, while continuing to model the Accesso Five Core Values that include Integrity, Commitment, Passion, Innovation, and Teamwork

Kissimmee, Florida, Us

Consistently lead by supporting and refining the Disney Cruise Line Affluent Guest initiative by partnering with multiple departments within Disney Cruise Line and throughout the Walt Disney CompanyCollaborated with global homeport partners to develop pre and post sailing activities for Concierge Guests while providing a detailed and timely response to all requests within 24 hoursProactively advised Guests of all onboard Cruise Activities, Port Adventures, and benefits of sailing as a Concierge Guest

Lake Buena Vista, Florida, Us

Manage theme park ticket media on varying technology platforms, specializing in large domestic and international group sales, dining reservations, and resort information systems Organize and coordinate daily itineraries lasting up to 14-hours while partnering with multiple lines of business in a varying work scheduleAssist in executive and media event operations by scheduling talent to be on-set and provide ground services as neededTrain new Cast Members, providing key learning and best practices including facilitating property orientation and Guest Relations seminars, ensuring exceptional quality service and Cast Member success

Lake Buena Vista, Florida, Us

Supported Front-Line employees for a branding sustainment initiative, during implementation of MagicBands, FastPass+, Park Arrival Experience, My Disney Experience mobile app, and other Customer enhancements in various locations Communicated with stakeholders in all lines of business through daily team meetings, delivering urgent and essential implementation updates in a timely, transparent fashionProactively managed data tracking system, documenting performance issues, and training trends to communicate with Hyper-Care teams and Coordination Centers at other locationsActed as a Walt Disney World Media Representative, providing effective interview opportunities for social media members, company executives, and over 300,000 Annual Pass holders

Lake Buena Vista, Florida, Us

Managed daily operations rotations of all Guest Relations supported areas, monitoring deployment system to ensure Customer impacted areas were properly staffed, employee breaks distributed in a timely mannerCommunicated with operations employees through multiple channels, notified Guest Services Manager-On-Duty of operational changes ranging from Customer impact issues to staffing, ensuring operations ran smoothlyPersonally modeled best practices, partnering with Park and Area Management to support front line Employees on a daily basis

Lake Buena Vista, Florida, Us

First point-of-contact for park customers, handling parking fees, and giving directions to the various resorts property wide as well as the Central Florida areaTrained new Auto Plaza and Parking employees to focus on customer service, efficiency, cash handling, communications, and transportation of Customers, ensuring superb Customers experience

Lake Buena Vista, Florida, Us

Managed collateral inventory and distribution from outside vendors for Magic Kingdom Park Hard Ticket Events to ensure timely deliveryLed the set-up and break down of function spaces for Cast Events while communicating with park executives, area leaders, Walt Disney Entertainment, and outside companies during various events at Magic Kingdom Park

Kissimmee, Florida, Us

Partnered with over twenty cross-functional team members and partners from initial construction through the inaugural voyages and surrounding events of the Disney Dream & Disney Fantasy cruise ships, including all room and travel bookings comprising of company executives, government dignitaries, media, prize winners, and other invited GuestsCommunicated with all major stakeholders including Disney Cruise Line Executives, Walt Disney Imagineering, Relationship Marketing Managers, Social Media Managers, and VIP Managers to ensure information was regularly updatedOversaw and issued collateral for invited Guests, ranging from merchandise to on-board dining events, to actively promote new cruise line offerings including ships, destinations, and excursions

Rindge, Nh, Us

Led and trained employees to efficiently design and assemble lighting, sound, and stage equipment to various dimensions to meet the demands of the various venues campus wide Oversaw the booking of guest bands/entertainers invited to perform on campusEffectively partnered with School President, Director of Student Activities, Campus Security, local law enforcement, local retailers, and school media outlets for promotion

Us

Managed breaking news and updated news stories on the KGO/ABC 7 news website, ABC7News.comPartnered with internal departments to help promote the ABC News brand in the San Francisco Bay Area through social media, various sports broadcasts, special events, and community functions

Certificate, Operations Management And Supervision

Bachelor'S, Mass Communication & Event Production

Associates, Theater