James Cofield Email & Phone Number

Valrico, FL, US

Tampa, Florida, US

• Hiring manager, mentor, and servant leader for a team of 10 IT professionals that develop new features for more than 4 million users with an operating budget of $2M in a fast-paced startup organization.
• Increased product delivery by 20% in 6 months by implementing agile methodologies.
• Decreased costs by 17% in 9 months by standardizing our AWS infrastructure requirements.
• Collaborated with our business partners to establish a clear scope for a new product with a planned increase in sales of 20% in 2024.

• Led an IT organization to support a manufacturing operation with $500M+ in annual sales, implementing agile practices for a 25% product delivery improvement.
• Negotiated with a third-party supplier, reducing IT operational expenses by 10% in 6 months.
• Introduced IT Service Management and Service Level Agreement, resulting in a 30% improvement in IT response time for incident management.

Chattanooga, TN, US

• Managed a $15M budget for a 55-person IT operation, leading 7 direct reports to support business operations in group benefits, individual benefits, and legacy life insurance.
• Orchestrated digital transformation initiatives, reducing IT budget by $4M.
• Implemented AI solutions to digitize manual paper claim submissions, reducing operating costs by $500K per year.

Chattanooga, TN, US

• Led 5 application development teams to support business transformation initiatives aligning with corporate strategy.
• Owned and executed a portfolio of 70 custom applications supporting insurance operations and data security.
• Collaborated with cross-functional teams to develop operational and strategic initiatives with measurable ROI.

Chattanooga, TN, US

• Facilitated a smooth transition through the acquisition by Unum resulting in enterprise integrations to our customers and policies.
• Managed multiple scrum teams to deliver automation for enrollments, and allocations for monthly billing processes in the group benefits and individual product lines.
• Revamped technical operating procedures through code standardization, creating new automation benchmarks and improved the application delivery team’s time management.
• Excelled at written communication to decision makers by explaining technical problems to a non-technical audience.
• Designed, developed and supported the following operational solutions:
• EDI 837 (healthcare claims)

Baton Rouge, Louisiana, US

• Led an 8-person application development team, implementing agile delivery for a culture of success.
• Designed and implemented custom solutions for onboarding, enrollments, and customer service, driving a 400% revenue growth from 2007 to 2016.
• Integrated Salesforce CRM platform with existing systems for improved onboarding and customer support.
• Developed operational solutions including monthly billing automation, ID card generation, and utilization reports using ASP.NET 4.5+, Microsoft SQL in an on-prem environment