James Oswald Email & Phone Number

Scottville, Michigan, United States

Providing administration of Office 365 products, including SharePoint and Teams. Serving as the top tier support for these services and developing solutions to improve organizational processes. Utilizing Microsoft SaaS platforms, including Power Automate, to create and implement workflow efficiencies. Providing Microsoft Active Directory Administration for support and maintenance. Writing and maintaining IT documentation. Providing primary help desk support for organization administration, staff, faculty, adjuncts, and students. Leading and participating in organizational projects to improve efficiencies and ensure excellent user interface for employees, students, and the community. Assisting with administration of Higher Education Database Software (Jenzabar) and Learning Management System (Canvas), including primary administration as applicable.

Kalamazoo, Michigan, United States

Providing remote support and administration for Microsoft Office 365. Ensuring optimization of internal network by utilizing remote administration. Coordinating with vendors and internal staff to resolve issues that require on the ground support.

Kalamazoo, Michigan, United States

Responsible for all company IT Administration and Support, including all software, hardware, and networking.Responsible software, cloud platforms, and hardware:- Microsoft Office 365, including (but not limited to) Teams, Teams Voice, SharePoint, Voice, OneDrive, Azure Active Directory, and Outlook. Understanding of PowerShell programming to diagnose and resolve issues. - eCommerce and POS Platform (Shopify)- ERP Software (SAP)- Shipping Platform (ShipStation)- Adobe Creative Cloud- Windows 10, Windows 11, Mac OS, and iOS- Desktop and label printers, including Zebra, Epson, and Primera. Acting as the primary resource and project manager for the implementation of new software, services, upgrades, and enhancements.Acting as the driver of enhancements and upgrades to improve functionality, security, and cost efficiency. Responsible for IT related purchasing, budgeting, and forecasting. Responsible for new employee onboarding. Setting up all IT related needs for new locations, including networking installation and configuration.Ensuring that IT initiatives are in place to support Marketing, Sales, Operations, and uphold an entrepreneurial spirit.Assisting with and leading facilities projects. This includes network installations, coordinating with contractors for electrical and safety purposes, and leading facility needs for new locations.

Parchment, Mi

Responsible for oversight of digital remote channels including online banking, mobile banking, remote deposit capture, phone banking, bill payment, online account opening, audio response, chatbot service, and member text messaging platform. Serving as Tier 3 internal support. Responsible for data mining and reporting to drive member facing decisions. Understanding of PowerOn programming language to drive resolution of issues related to the core system. Ensuring internal compliance is followed with responsible products. Ensuring contract compliance with vendors. Responsible for maintenance and improvement of the member facing digital channel portfolio. Dedication to providing outstanding service to both internal staff and members.

Parchment, Michigan

Management of vendor relationships, including digital banking, network installation, consolidated printing management, work space design, and electronic signature technology. Collaborating with other business units on suggestions for improvement and ensuring current procedures are successful. Acting as a primary support base for digital banking, including project management and implementation. Providing on site support and demonstration of new products. Ensuring vendors are performing to organizational expectations, including prompt resolution of issues. Assisting with review and development of digital product road map. Ensuring ideal user interface and design of member facing technology. Acting as escalation support for specific internal hardware and network issues. Collaborating with our Infrastructure team and vendors to ensure that networking is adequate for specific hardware needs. Collaborating with our Information Security team to ensure hardware is meeting security standards.

Hastings, Michigan

Responsible for oversight, administration, and back up support for bank systems. Overseeing onsite IT technical support. Responsible for project management and ACH technical support. Working with bank management and officers to promote communication and ensure quality service delivery throughout the bank and with external customers. Providing support to other Operations Administrators and Bank Management. Oversight of Marketing technical support, including website support. Membership in the Information Technology, Information Security, Website Redesign, System Enhancement, Compliance, and Social Media Committees.

Hastings, Mi

Front of the line and teller duties, technological project management, account balancing, report producing, business customer presentations, handling customer inquiries, ensuring regulatory compliance, assisting with strategic planning, assisting with marketing tasks, and web content updates. Rotations included Electronic Banking, Deposit Operations, and Loan Operations.

Bellaire, Mi

Ensuring safety, efficiency, consistency, and communication from line workers. Assisting with ordering, cooking, and scheduling. Writing daily reports to higher management. Assisting and addressing customer needs and questions to promote proper sale of items. Assisting with training of new employees.

Bellaire, Mi

Preparation of food for cooking and delivery to customers, cleaning, stocking, assisting with job descriptions, and assisting with training of new employees.

Wyoming, Mi

Ensuring safety and productivity from workers, assisting with purchasing, ensuring OSHA compliance, providing recommendations for promotions, and holding daily meetings with workers.

Bachelor Of Business Administration (Bba), Business Administration And Management, General

Courses taken include Entrepreneurship & Small Business Management, Principles of Electronic Commerce, Marketing Management, Human.

Associate Of Arts (A.A.), Psychology