James Courtney Email & Phone Number

Sewickley, PA, US

Pittsburgh, PA

The EHR and Health System Product Team plays a vital role in promoting the use, effectiveness, and value proposition of our existing integrated products, as well as launching groundbreaking solutions that are not yet available. This dedicated team is focused on advancing strategic initiatives within the integrated EHR space, specifically to drive the.

Greater Pittsburgh Area

• Teach an average of nine courses each academic year in the CIS program. Guide students on career exploration in computer science and IT. Expert at delivering training in a variety of modalities: online, hybrid, and.
• CIT-100 Computer Fundamentals and Applications, CIT-115 IT Fundamentals, CIT-111 Intro to Programming in Java, CIT-140 Office Productivity Applications, CIT-205 Help Desk and User Support, CIT-215 Systems Analysis and.

Pittsburgh, Pennsylvania, United States

• Senior position responsible for managing all aspects of the technology relationship with community oncology practice customers. Support technology implementations and development of integrated SaaS products and.
• Optimized workflow operations that reduced provider medical charting time in half, leveraging features and tools within the EMR to increase efficiency.
• Implemented Agile ideation plans, collecting 30% more ideas from employees than historical best.
• Successful adoption of interoperability solutions to achieve a 50% reduction in administrative burden for external patient health information requests.
• Increased clinical interoperability adoption through implementation of a SMART on FHIR Patient Viewer for oncology and large health systems that require visibility into the specialty EMR

Pittsburgh, Pennsylvania, United States

• Directed cross-functional (Agile and SAFe) teams charged with the management, strategic direction, product roadmap, and revenue contribution of customer-facing technology platforms and technology alliances for both.
• Doubled order processing time by directing the development of an eRx third-party connection with leading wound care EMR.
• Increased 100% volume year-over-year by developing and launching a web-based, responsive patient reordering platform for HME/DME business.

Greater Pittsburgh Area

• Led a diverse team of developers, graphic designers, and UX designers to create innovative features for web and mobile platforms. Analyzed and generated business requirements with an emphasis on user-centered design.
• Monitored statistics and facilitated communication with marketing campaign managers to assist with campaigns.
• Achieved organizational objectives and goals by implementing and directing provider web portal roadmap.
• Boosted user engagement through enhanced provider-focused education by Implementing changes to the provider web portal's information architecture.

Greater Pittsburgh Area

• Monitor compliance with accreditation criteria and regulatory requirements, and with academic policies, procedures, and processes to assure effective management of the academic affairs function at campuses.
• Custom Reporting and Assessments that support business initiatives for 4 postsecondary education systems, 110 campuses across North America and Canada, and a student population of 132,000.
• Academic Steering Committee – Prioritize and strategically plan mid-level IT software implementation initiatives.
• Conducts live staff training on effective and consistent use of implemented policy and procedures.

Greater Pittsburgh Area

Assist in the day to day management of a cross-functional team consisting of 14 admissions representatives, 2 financial aid counselors, 2 academic counselors, and 1 enrollment processor.

Greater Pittsburgh Area

• Coordinator of programming and special events for the Pittsburgh Chapter of the International Institute of Business Analysis (IIBA).
• Present and train at CCBA/CBAP Certification seminars and study groups.
• Coordinate guest speakers for monthly chapter meetings and trainings.

Washington D.C. Metro Area

• Directed the design and delivery of multi-unit apartment and historical home renovation projects within multiple markets: Tampa FL, Richmond VA, and Washington DC.
• Managed the design and development of websites, print advertisement campaigns, and email campaigns.

Greater Pittsburgh Area

• Directed the marketing management and training of over 100 consumer electronic retail partnerships within the greater Pittsburgh region.

Master Of Science, Information Systems Management

Doctor Of Education (Edd), Higher And Postsecondary Education

Dissertation - The Effects Of Postsecondary Training On Improving A Workplace Learning Culture Through Reflection - March 2018 This.

Master Of Business Administration, International Business

Bachelor Of Science In Business Administration, Marketing