James C. Email & Phone Number

Manchester, England, Gb

Manchester, England, United Kingdom

Manchester, England, United Kingdom

● Advised 50+ managers and employees in identifying and implementingworkplace adjustments to manage barriers at work. These were then documented in person-centred, strengths-based passports.● Shaped team processes and systems to ensure clear audit trails and record keeping, empowering management with refined oversight for quality assurance to contribute to cultural change and increased disability support.● Served as the mental health and therapeutic specialist in the team, advising and assisting colleagues in casework, benefitting from mental health input and direction.● Produced and facilitated key strategic documents for service development, promoting a knowledge-sharing culture and increasing internal capability.● Assisted the Service Manager in managing and completing complex queries and issues, ensuring enhanced service delivery and robust team reputation.● Represented Manchester City Council at external events to enhance understanding of ergonomic equipment and expand the network of specialist contacts.

Durham, England, United Kingdom

● Led, managed and coached a shared caseload of 1200+ remote volunteers providing text-based mental health support, giving direction, support and training to ensure the effective delivery of mental health support services. ● Developed and implemented volunteer recruitment strategies, performing onboarding procedures to support skillset building and facilitate role readiness.● Successfully recruited volunteers through engaging presentations and targeted online advertisements, emphasising requirements and benefits, resulting in a significant rise volunteer recruitment.● Expanded and managed the organisation’s university network from 5 to 16 institutions, establishing partnerships to enhance volunteer recruitment activity and promote mental health initiatives across campuses. ● Introduced online workshops to enhance volunteer connectivity, confidence and well-being, leading to the successful delivery of 150+ sessions.● Analysed volunteer performance, recommending improvements for colleagues dealing with challenging volunteer service quality or behaviour, leading to increased volunteer engagement and effectiveness. ● Championed EDI initiatives, consistently advocating for underrepresented groups, ensuring volunteer recruitment and support efforts reflected a commitment to diversity and inclusivity:o Conducted extensive research and development on a universal parental leave policy, utilising an international evidence base to advocate for equitable parental leave entitlement, subsequently presented to stakeholders and management.

Durham, England, United Kingdom

● Applied policies and procedures to meticulously assess and evaluate 500+ postgraduate applications across diverse fields, such as business, anthropology and law; ensured strict compliance with departmental and UK Visa and Immigration (UKVI) criteria and legislation. ● Interpreted and analysed international documents, playing a pivotal role in the decision-making process for close-call applications.● Delivered seamless customer-focused service to stakeholders, including faculty, prospective students and external partners; managed inquiries with professionalism and provided detailed information to optimise application processes.● Processed 70+ applications to support a colleague in meeting a strict deadline, maintaining open communication channels to uphold transparency, remain accountable and ensure timely responses during a period of increased application volume.

Durham, England, United Kingdom

● Coordinated and supervised student ambassadors attending student UCAS fairs, driving effective audience engagement and consistent representation of institutional values. ● Attended 20+ UCAS, school and college fairs across the UK, providing tailored advice to students from diverse backgrounds, emphasising the contextual offer policy to promote inclusivity. ● Organised workload across 7 teams, demonstrating exceptional organisation and analytical abilities to prioritise conflicting demands and deliver projects in tight time constraints to multiple strict deadlines. ● Developed comprehensive strategies for global email campaigns targeting prospective students from UK and international markets, employing segmentation techniques based on demographics, interests and academic preferences, generating increased brand awareness and enhanced recruitment efforts.● Managed and resolved 600+ queries, promoting interdepartmental cohesion to streamline change activity during the centralisation transition, delivering exceptional customer service via multiple channels.

Durham, United Kingdom

● Mentored 80+ young people directly and 1000+ programme-wide on university outreach in summer schools, providing social, academic and welfare support to maximise event engagement and impact. ● Assisted in UCAS workshop delivery to further skills in self-reflection and written communication. ● Delivered campus tours to raise confidence and aspirations for young people from across the UK.