James C. Email & Phone Number

Manchester, England, United Kingdom

Manchester, England, United Kingdom

• Advised 50+ managers and employees in identifying and implementingworkplace adjustments to manage barriers at work. These were then documented in person-centred, strengths-based passports.
• Shaped team processes and systems to ensure clear audit trails and record keeping, empowering management with refined oversight for quality assurance to contribute to cultural change and increased disability support.
• Served as the mental health and therapeutic specialist in the team, advising and assisting colleagues in casework, benefitting from mental health input and direction.
• Produced and facilitated key strategic documents for service development, promoting a knowledge-sharing culture and increasing internal capability.
• Assisted the Service Manager in managing and completing complex queries and issues, ensuring enhanced service delivery and robust team reputation.
• Represented Manchester City Council at external events to enhance understanding of ergonomic equipment and expand the network of specialist contacts.

Durham, England, United Kingdom

• Led, managed and coached a shared caseload of 1200+ remote volunteers providing text-based mental health support, giving direction, support and training to ensure the effective delivery of mental health support services.
• Developed and implemented volunteer recruitment strategies, performing onboarding procedures to support skillset building and facilitate role readiness.
• Successfully recruited volunteers through engaging presentations and targeted online advertisements, emphasising requirements and benefits, resulting in a significant rise volunteer recruitment.
• Expanded and managed the organisation’s university network from 5 to 16 institutions, establishing partnerships to enhance volunteer recruitment activity and promote mental health initiatives across campuses.
• Introduced online workshops to enhance volunteer connectivity, confidence and well-being, leading to the successful delivery of 150+ sessions.
• Analysed volunteer performance, recommending improvements for colleagues dealing with challenging volunteer service quality or behaviour, leading to increased volunteer engagement and effectiveness.

Durham, England, United Kingdom

• Applied policies and procedures to meticulously assess and evaluate 500+ postgraduate applications across diverse fields, such as business, anthropology and law; ensured strict compliance with departmental and UK Visa.
• Interpreted and analysed international documents, playing a pivotal role in the decision-making process for close-call applications.
• Delivered seamless customer-focused service to stakeholders, including faculty, prospective students and external partners; managed inquiries with professionalism and provided detailed information to optimise.
• Processed 70+ applications to support a colleague in meeting a strict deadline, maintaining open communication channels to uphold transparency, remain accountable and ensure timely responses during a period of.

Durham, England, United Kingdom

• Coordinated and supervised student ambassadors attending student UCAS fairs, driving effective audience engagement and consistent representation of institutional values.
• Attended 20+ UCAS, school and college fairs across the UK, providing tailored advice to students from diverse backgrounds, emphasising the contextual offer policy to promote inclusivity.
• Organised workload across 7 teams, demonstrating exceptional organisation and analytical abilities to prioritise conflicting demands and deliver projects in tight time constraints to multiple strict deadlines.
• Developed comprehensive strategies for global email campaigns targeting prospective students from UK and international markets, employing segmentation techniques based on demographics, interests and academic.
• Managed and resolved 600+ queries, promoting interdepartmental cohesion to streamline change activity during the centralisation transition, delivering exceptional customer service via multiple channels.

Durham, United Kingdom

• Mentored 80+ young people directly and 1000+ programme-wide on university outreach in summer schools, providing social, academic and welfare support to maximise event engagement and impact.
• Assisted in UCAS workshop delivery to further skills in self-reflection and written communication.
• Delivered campus tours to raise confidence and aspirations for young people from across the UK.