James Cribbin Email & Phone Number

County Galway, Ireland

• Lead designer responsible for design of all digital and print assets for the Só Hotels Group. Design content for Supermac’s, Papa John’s, Supersubs and The Plaza Group.
• Liaised with marketing and digital team to co-create compelling content resulting in a substantial increase in customer sales conversion rates online.
• Designed visually compelling digital content which has significantly increased level of brand awareness and customer engagement online.
• Developed multi-platform social media presence for brands across Instagram, Facebook and Google marketing adverts resulting in increase of customer orders.
• Re-designed website content to improve customer experience resulting in an increase in website traffic.
• Designed a wide range of print material to support across the brand portfolio. The various formats included posters, billboards, pull up banners, brochures etc. further increasing brand awareness for both Supermac’s &.

Galway

• Responsible for continuously anticipating and exceeding user needs through delivering an outstanding end-to-end customer experience.
• Consistently achieved customer satisfaction target and exceeded KPI’s by understanding customer needs
• Observed gaps in processes that needed to be updated resulting in better customer support within the region
• Leveraged conflict management and listening skills to achieve win-wins on complex customer complaints

Galway

• Responsible for delivering increased sales and profitability through building strong customer relationships and developing product knowledge expertise.
• Troubleshot technical issues to ensure the customer knew how to use the product effectively and remain satisfied with their purchase
• Studied product knowledge in order to provide quality information of Apple’s products and services to customers
• Leveraged technical understanding and unique features of apple products to continuously upsell customers, increasing product interest while delivering higher revenue for the store

Galway

• Responsible for working on design briefs from creation through completion, delivering the highest quality product for our customers and driving increased revenue.
• Designed and tested print material for customers to ensure the best possible product was created for the customer’s desired need
• Studied trends in product popularity in order to find which products were most beneficial to both customer and company resulting in relevant product offering
• Completed project briefs in a timely manner resulting in high customer satisfaction and increased profitability

Professional Diploma In Ux Design

Msc, Creative Digital Media

Bachelor Of Arts (Hons), Design In Digital Media

Bachelor Of Arts, Design (Communications)