James Crook

James Crook Email and Phone Number

Technical Project Manager | SAFe Certified Scrum Master | Specializing in Agile & Scrum Methodologies | Expert in Risk & Stakeholder Management @ Coura
Oak Park, IL, US
James Crook's Location
Oak Park, Illinois, United States, United States
About James Crook

As a seasoned Agile People & Projects Manager, I bring over a decade of expertise in enhancing development processes, team structures, and strategic hiring across various development roles and specialties. My approach, deeply rooted in the belief that "Culture eats process for breakfast," -Peter Drucker has led me to prioritize building a collaborative, agile, and innovative workplace environment that fosters continuous improvement and exceptional project outcomes.My journey has been marked by significant achievements in Agile and Scrum methodologies, notably improving project execution efficiency and effectiveness within diverse teams. As a SAFe Certified Scrum Master, I've successfully established and driven Agile practices, leading to a notable uptick in productivity and enhanced stakeholder relationships.Key accomplishments include:Leading the successful migration of major brands to advanced e-commerce platforms, significantly enriching customer engagement and interface design.Implementing Jira Cloud migration and automation, achieving zero downtime and enhancing operational efficiency with tailored Jira projects based on client requirements.My technical leadership is complemented by strong skills in risk management, where I've introduced automated strategies for issue identification and mitigation, ensuring smooth project delivery. Moreover, my strategic promotional implementations have resulted in record-breaking sales and user engagement metrics.Communication and collaboration are at the heart of my professional ethos. I excel in stakeholder management, facilitating effective cross-functional team collaboration and delivering high-value solutions that meet and exceed project goals.I am enthusiastic about leveraging my skills in Agile, Scrum, and security to drive transformative projects and teams towards excellence. Let's connect to discuss how we can collaborate to achieve outstanding results in your next project.

James Crook's Current Company Details
Coura

Coura

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Technical Project Manager | SAFe Certified Scrum Master | Specializing in Agile & Scrum Methodologies | Expert in Risk & Stakeholder Management
Oak Park, IL, US
Website:
coura.io
Employees:
13
James Crook Work Experience Details
  • Coura
    Coura
    Oak Park, Il, Us
  • Coura
    Technical Project Manager
    Coura Nov 2024 - Present
    Boston, Us
    At Coura, I am part of a mission-driven team dedicated to empowering underrepresented entrepreneurs through strategic brand and technology solutions, helping transform innovative ideas into revenue-generating ventures.As a Technical Project Manager, I oversee the successful delivery of technology projects for clients, ensuring they are completed on time, within scope, and aligned with the strategic goals of Coura’s diverse clientele. My role is a blend of project oversight, client communication, and technical support.Key Responsibilities:Project Planning & Management: Creating detailed project plans, timelines, and roadmaps to meet client objectives.Resource Allocation: Strategically managing resources to optimize productivity and enhance project outcomes.Risk Assessment & Mitigation: Proactively identifying potential risks and implementing strategies to mitigate them.Performance Tracking: Monitoring milestones, deliverables, and KPIs to ensure projects stay aligned with client goals.Client Communication & Coordination: Acting as the primary point of contact, ensuring clear communication and managing client expectations.Quality Assurance & Testing: Leading QA processes to deliver high-quality project outcomes.Technical Support & Updates: Providing ongoing support for website updates and enhancements, including for HCL clients.By aligning brand strategy with technology, I help Coura’s clients turn their visions into thriving, scalable businesses, enabling growth and impact in their industries. My work is driven by a commitment to fostering innovation, collaboration, and success for every client we serve.
  • Career Break
    Layoff/Position Eliminated
    Career Break Jun 2023 - Nov 2024
    From May 2023, I took a professional sabbatical following the elimination of my role due to organizational changes. This period allowed me to dedicate time to supporting my immediate family and to focus on personal development and upskilling, preparing me for the next chapter in my professional journey.
  • Aisle Rocket
    Technical Project Manager
    Aisle Rocket Dec 2022 - May 2023
    Chicago, Illinois, Us
    - Led strategic overhaul of the solutions delivery process, enhancing client delivery turnaround.Partnered with global leads to rebuild the JIRA workflow, boosting development team efficiency and agility.- Hired and mentored a diverse team, including Front-end, Back-end Developers, Tracking Developers, and QA Engineers, fostering career growth and skill advancement.- Acted as Risk Manager, retaining enterprise clients through effective issue resolution and risk management, ensuring high client satisfaction.- Bridged communication across Sales, Marketing, Support, and Client Management, optimizing resource allocation and strategic alignment.- Directed budget planning for the USA Development Team, aligning financial strategies with operational needs.- Supported a 24/7 global development, testing, and launch cycle, enhancing project agility and expanding global reach.- Guided cleverbridge through significant restructuring as Global Change Manager/Culture Coach, promoting a culture of continuous improvement and innovation.
  • Aisle Rocket
    Scrum Master
    Aisle Rocket Aug 2021 - Dec 2022
    Chicago, Illinois, Us
    - Spearheaded the Adobe Experience Manager migration for Swash USA/CA, EveryDrop, and Affresh, elevating user experience and customer engagement.- Directed strategic e-commerce migrations, enhancing digital interaction and brand presence.Championed Agile and SAFe methodologies, significantly improving team productivity and stakeholder relations.- Led cross-functional collaboration with Whirlpool's product owners, release managers, and stakeholders, ensuring efficient workflows and on-time project delivery.- Served as principal risk owner, proactively managing project risks and scope changes to maintain integrity and timelines.- Orchestrated successful testing plans for major promotional launches, achieving over 75% sales growth during key campaigns.- Drove technical migrations and launches, markedly boosting online visibility and engagement for major brands.- Demonstrated leadership in Agile project management, cultivating a culture of continuous improvement and strategic teamwork.
  • Cleverbridge
    Team Leader Of Technical Services
    Cleverbridge Oct 2017 - Feb 2020
    Cologne, De
    - Project Managed the Solutions Delivery Development process for the USA-based development team. In partnership with global team leads, rebuilt the JIRA workflow for the Development team, which improved client delivery turnaround.- People Manager: Hiring Manager for Front-end Developers, Back-end Developers, Tracking Developers, and Quality Assurance Engineers. Lead career development and mentoring of new and existing team members.- Team Escalation / Risk Manager which helped retain enterprise clients and responsible for client-facing resolution communications.- Cross Team Lead: in charge of communication flows across Sales, Marketing, Customer Support, and Client Management to ensure the Technical Services team resources were allocated respectively. Lead budgeting for the USA Development Team.
  • Cleverbridge
    Team Leader Of Client Services
    Cleverbridge May 2016 - Oct 2017
    Cologne, De
    - Spearheaded the strategic transition of the USA Client Services team to an International Technical Services team at cleverbridge, streamlining processes and boosting efficiency.- Orchestrated a technical architecture overhaul, reducing the codebase by 70%, establishing new guidelines to enhance system performance.- Led a pivotal year-long project to distribute workload globally, promoting shared responsibility and project agility.- Appointed as a Culture Coach, played a key role in a global team to define and implement core values, strengthening organizational culture and team dynamics.- Facilitated key communication channels between cross-functional teams and executive leadership, encouraging innovation through biannual summits and bi-weekly brainstorming sessions.- Revolutionized the solutions delivery process with automated testing and measurable frameworks, significantly cutting client delivery times.- Supported around-the-clock global development, testing, and launch operations, significantly extending the company's reach and agility.- Directed cleverbridge through a major international restructuring as Global Change Manager, ensuring the company's resilience and growth in a dynamic industry.
  • Cleverbridge
    Front-End Developer
    Cleverbridge Apr 2013 - Dec 2015
    Cologne, De
    - Developed HTML/CSS and JavaScript enhancements, adhering to web standards for a seamless user experience at cleverbridge.- Engineered cross-browser compatible shopping carts, ensuring functionality across all desktop and mobile platforms.- Created e-commerce shopping carts and landing pages for major global accounts, including Parallels, WinZip, and Corel, enhancing online presence and sales capabilities.- Implemented cross-browser compliant e-commerce solutions, optimizing accessibility and user engagement for top clients.
  • Cleverbridge
    Customer Service
    Cleverbridge Aug 2012 - Mar 2013
    Cologne, De
    - Served as the primary point of contact for payment processing resolutions at cleverbridge, offering comprehensive support via phone, email, and chat.- Assisted a diverse customer base with e-commerce payments and subscription inquiries, focusing on swift and accurate solutions.- Specialized in supporting software utility-based clients, ensuring client satisfaction and retention through expert problem-solving and customer service.
  • Whole Foods Market
    Pitmaster / Prep Cook
    Whole Foods Market Aug 2010 - Aug 2012
    Austin, Tx, Us
    - Combining my years of customer support and passion for cooking to produce superior smoked meats.- Maintains high standards in quality and taste of all products in the smokehouse venue.- In-charge of prep, production, and presentation of all smoked foods.- Consistently strives to improve venue by product development, menu development, and implementation of processes and procedures.
  • Midphase Services
    Assistant Manager Of Shared Hosting
    Midphase Services Jan 2008 - Sep 2009
    Providence, Utah, Us
    - Managed tier 1 in-office staff within the Chicago Office.- Responsible for all 1st, 2nd, and 3rd shift schedule logistics to provide 24-hour support.
  • In3Media
    Community Manager
    In3Media Jan 2006 - Jan 2008
    - Moderation of all forums within the Radio-info online community.- Manages all communication between the online community and leadership.

James Crook Education Details

  • Columbia College Chicago
    Columbia College Chicago
    Film And Video

Frequently Asked Questions about James Crook

What company does James Crook work for?

James Crook works for Coura

What is James Crook's role at the current company?

James Crook's current role is Technical Project Manager | SAFe Certified Scrum Master | Specializing in Agile & Scrum Methodologies | Expert in Risk & Stakeholder Management.

What schools did James Crook attend?

James Crook attended Columbia College Chicago.

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