James Crosson Email & Phone Number

New York, Ny, Us

As the Senior Director of Digital Platform and Customer Experience, I am responsible for our customer journey and marketplace platforms.I develop and lead the product teams responsible for our customer-facing features, customer acquisition tools, product configuration, e-commerce, and customer self-service.How do I see my mission? My job is to reduce friction between the Customer and the Marketplace for commercial risk.Why a Platform? Because it is the technical offering that drives scale by continuously reducing the marginal cost of new digital solutions. How? It does so by enabling the distribution of capabilities through integrated experiences.I am an unabashed enthusiast for Digital Product Management, the Product Operating Model, and Product-led organizations.

New York, Ny, Us

Launched the first global digital trading platform for managing the trading of risk, leveraging a scaled agile delivery methodology. The offering replaces manual workflows, regional solutions, and data capture systems with a single platform with fully structured data and digital API-based connectivity to the market. Investments into the trading platform are moving the company forward to consider smart contracts built on structured data, data aggregation and partnership strategies, and new revenue streams leveraging digital channels. Joined Marsh to build and lead the Digital Product Management and User Experience Design organization within our Operations & Technology division. Since joining, have formalized job functions for these areas, recruited and hired a global team, and continue to serve as the foremost evangelist at the firm in these critical functions.

New York, Ny, Us

Senior Product Lead for the Digital Platform organization within the Corporate & Investment Bank. Responsibilities include end-to-end product management of all platform distribution channels and development frameworks (includes Web, Desktop, API, Mobile, Chat).Also led the conception, launch, and scale-up of J.P. Morgan Developer (https://developer.jpmorgan.com and https://developer.chase.com) as part of the Digital Strategy and Product Incubation function. J.P. Morgan Developer is the firm’s flagship offering for API connectivity and is used by both clients and workforce across all of J.P. Morgan Chase. J.P. Morgan Developer was the first client-facing product launched at the firm entirely for Engineers as a new client persona. The products have launched new revenue streams around data & analytics, enabled J.P. Morgan to compete with FinTech upstarts such as Stripe and Plaid, and provided a platform for data partnership and aggregation strategies for the firm. Prior to current role, also served as the Product Lead for additional digital transformation programs including Search, Enterprise Notifications & Alerts, API Gateway, and Developer Portal.

Atlanta, Ga, Us

Was responsible for global API connectivity to ICE’s fixed income and OTC derivatives trading platform. Served as the technical lead for clients, and oversaw all integration projects involving market launches, new development, and end-to-end testing. Worked directly with client teams ranging from front-office technology, quantitative trading, and middle-office operations. Upon joining ICE in 2011, led the initiative to launch the company's first API based trading platform with a major swaps dealer. In 2012, we became the first market in our industry to support algorithmic trading over API. These efforts support the existing brokerage business and contribute to several new strategic opportunities to expand to new markets. In 2013, Brazil's largest fixed-income execution venue, Cetip, launched an electronic bond trading platform utilizing ICE's software and API. In 2014, ICE launched the ICE Swap Trade SEF platform for credit-derivatives. We also launched a unique open-access market model for bilateral derivatives contracts. A multi-disciplinary role that bridged business and technology, was responsible for maintaining relationships with client technical teams to ensure the competitiveness of our service, representing the company on industry groups ranging from ISDA to FIX Protocol, and coordinating API-based specifications and development internally. Was also responsible for defining ICE's best practices around client on-boarding and support.

New York, Us

FIX Flyer is a software vendor focused on trading infrastructure. The firm has a suite of software products ranging from a FIX engine with monitoring tools, an order-management system, and post-trade reporting platform. During my tenure, FIX Flyer was able to demonstrate aggressive growth by providing low-cost tools to large banks in the United States, as well as provide turn-key trading solutions to the emerging markets. As the lead client-service and operations resource for company, was responsible for defining and implementing standard operating procedures surrounding: • Pre-Sales Technical Support (includes SoWs, RFPs) • Post-Sales Project Management and Client On-Boarding • Client Management • Product Management (includes functional and technical specifications) • QA and Release Management • Systems and Network AdministrationDirectly managed operations personnel to meet the demands of the quickly growing organization. Managed the firm's strategic initiatives, most lucrative software deliveries, and represented the company on numerous industry groups. Supported international clients and collaborated with international teams for engineering and support. Role included a substantial amount of time on-site with clients.

CecilRep was a software firm focused on trade and regulatory reporting initiatives. Ahead of its time, CecilRep pre-dated the arena of "big-data" in the financial services industry. The software utilized search technology to analyze trade and reporting data in a manner not before seen in the industry. The user interface allowed trade and operations personnel to find information and generate reports without knowledge of data structure or complex languages such as SQL. Real-time reporting tools for traders, a new innovation at the time, was an early glimpse of the soon-to-be industry obsession with data analytics; helping to enable efficient high speed trading. The firm was started in 2004. The software and operations of the company were licensed to FIX Flyer in 2008. Was the company’s lead client advocate; responsible for the overall technical quality of software and services. Joining the company in its infancy, helped start operations of the business and launch the original platform.

Bs, Computer Science & Business

Certificate, Brokerage Operations