James Crosson Email and Phone Number
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• I am an unabashed enthusiast for Digital Product Management, the Product Operating Model, and Product-led organizations.• I believe the core of Product Management is the breadth of the role. Yes, you represent the user within a cross-functional team. Yes, you are a strategic partner to the business. Yes, you can communicate with Engineers. Yes, you love design and understand its intrinsic value. Yes, you are the CEO of the product. Yes, you are obsessed with data-driven decision-making. Yes, you have your finger on the pulse of evolving trends in digital technology such as AI and ML. Yes, you have ambitious long-term goals. Yes, you are practical, tactical, and interative in the short-term. Yes ... more than anything else, you are a leader. • A commercially minded Product Management expert experienced in delivering platforms which harness data & analytics to create new client solutions• Started the J.P. Morgan Developer and Chase Developer programs within a Digital Strategy and Product Incubation function• Led the Digital Channels Product organization at J.P. Morgan Corporate and Investment Bank• Launched the first global digital trading platform for institutional risk-brokering at Marsh• Defined the financial industry's first connectivity platform for the transacting of credit derivatives and algorithmic/automated transactions at Intercontinental Exchange• An industry leader in the areas of digital transformation with deep experience in API connectivity, electronic trading, data partnerships, aggregation, and digital markets• A Product leader who balances long-term vision, go-to-market strategy, and hands-on delivery hustle across the product management life-cycle from incubation through launch• An enthusiast in the areas of Digital Product Management and User Experience Design who has built, managed, and mentored global Product and UX organizations• Client-facing and partner-facing, drives product features through close stakeholder relationships and end-user engagementSpecialties: • Digital Platforms & Product Management• Product Operating Model• Data & Analytics Partnerships• APIs / Automation• Product Incubation• Electronic trading networks and brokerage operations.• System integration projects for trade, post-trade, and reporting systems.• Ability to manage client and stakeholder expectations during long and complex implementations• Recognized for strong interpersonal skills, organization, reliability, and integrity
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Senior Director Of Digital Platform And Customer ExperienceAon Digital Client Solutions Jan 2023 - PresentNew York, Ny, UsAs the Senior Director of Digital Platform and Customer Experience, I am responsible for our customer journey and marketplace platforms.I develop and lead the product teams responsible for our customer-facing features, customer acquisition tools, product configuration, e-commerce, and customer self-service.How do I see my mission? My job is to reduce friction between the Customer and the Marketplace for commercial risk.Why a Platform? Because it is the technical offering that drives scale by continuously reducing the marginal cost of new digital solutions. How? It does so by enabling the distribution of capabilities through integrated experiences.I am an unabashed enthusiast for Digital Product Management, the Product Operating Model, and Product-led organizations.
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Senior Vice President, Global Director Of Digital Products & User ExperienceMarsh Mclennan Apr 2021 - Dec 2022New York, Ny, UsLaunched the first global digital trading platform for managing the trading of risk, leveraging a scaled agile delivery methodology. The offering replaces manual workflows, regional solutions, and data capture systems with a single platform with fully structured data and digital API-based connectivity to the market. Investments into the trading platform are moving the company forward to consider smart contracts built on structured data, data aggregation and partnership strategies, and new revenue streams leveraging digital channels. Joined Marsh to build and lead the Digital Product Management and User Experience Design organization within our Operations & Technology division. Since joining, have formalized job functions for these areas, recruited and hired a global team, and continue to serve as the foremost evangelist at the firm in these critical functions. -
Executive Director, Digital Platform LeadJ.P. Morgan May 2016 - Apr 2021New York, Ny, UsSenior Product Lead for the Digital Platform organization within the Corporate & Investment Bank. Responsibilities include end-to-end product management of all platform distribution channels and development frameworks (includes Web, Desktop, API, Mobile, Chat).Also led the conception, launch, and scale-up of J.P. Morgan Developer (https://developer.jpmorgan.com and https://developer.chase.com) as part of the Digital Strategy and Product Incubation function. J.P. Morgan Developer is the firm’s flagship offering for API connectivity and is used by both clients and workforce across all of J.P. Morgan Chase. J.P. Morgan Developer was the first client-facing product launched at the firm entirely for Engineers as a new client persona. The products have launched new revenue streams around data & analytics, enabled J.P. Morgan to compete with FinTech upstarts such as Stripe and Plaid, and provided a platform for data partnership and aggregation strategies for the firm. Prior to current role, also served as the Product Lead for additional digital transformation programs including Search, Enterprise Notifications & Alerts, API Gateway, and Developer Portal. -
Manager, Client Integration Services And Api SolutionsIntercontinental Exchange Apr 2011 - May 2016Atlanta, Ga, UsWas responsible for global API connectivity to ICE’s fixed income and OTC derivatives trading platform. Served as the technical lead for clients, and oversaw all integration projects involving market launches, new development, and end-to-end testing. Worked directly with client teams ranging from front-office technology, quantitative trading, and middle-office operations. Upon joining ICE in 2011, led the initiative to launch the company's first API based trading platform with a major swaps dealer. In 2012, we became the first market in our industry to support algorithmic trading over API. These efforts support the existing brokerage business and contribute to several new strategic opportunities to expand to new markets. In 2013, Brazil's largest fixed-income execution venue, Cetip, launched an electronic bond trading platform utilizing ICE's software and API. In 2014, ICE launched the ICE Swap Trade SEF platform for credit-derivatives. We also launched a unique open-access market model for bilateral derivatives contracts. A multi-disciplinary role that bridged business and technology, was responsible for maintaining relationships with client technical teams to ensure the competitiveness of our service, representing the company on industry groups ranging from ISDA to FIX Protocol, and coordinating API-based specifications and development internally. Was also responsible for defining ICE's best practices around client on-boarding and support. -
Vice President, Client Management And OperationsFix Flyer Aug 2008 - Apr 2011New York, UsFIX Flyer is a software vendor focused on trading infrastructure. The firm has a suite of software products ranging from a FIX engine with monitoring tools, an order-management system, and post-trade reporting platform. During my tenure, FIX Flyer was able to demonstrate aggressive growth by providing low-cost tools to large banks in the United States, as well as provide turn-key trading solutions to the emerging markets. As the lead client-service and operations resource for company, was responsible for defining and implementing standard operating procedures surrounding: • Pre-Sales Technical Support (includes SoWs, RFPs) • Post-Sales Project Management and Client On-Boarding • Client Management • Product Management (includes functional and technical specifications) • QA and Release Management • Systems and Network AdministrationDirectly managed operations personnel to meet the demands of the quickly growing organization. Managed the firm's strategic initiatives, most lucrative software deliveries, and represented the company on numerous industry groups. Supported international clients and collaborated with international teams for engineering and support. Role included a substantial amount of time on-site with clients. -
Director, Technical Support And Quality AssuranceCecilrep Llc May 2004 - Aug 2008CecilRep was a software firm focused on trade and regulatory reporting initiatives. Ahead of its time, CecilRep pre-dated the arena of "big-data" in the financial services industry. The software utilized search technology to analyze trade and reporting data in a manner not before seen in the industry. The user interface allowed trade and operations personnel to find information and generate reports without knowledge of data structure or complex languages such as SQL. Real-time reporting tools for traders, a new innovation at the time, was an early glimpse of the soon-to-be industry obsession with data analytics; helping to enable efficient high speed trading. The firm was started in 2004. The software and operations of the company were licensed to FIX Flyer in 2008. Was the company’s lead client advocate; responsible for the overall technical quality of software and services. Joining the company in its infancy, helped start operations of the business and launch the original platform.
James Crosson Skills
James Crosson Education Details
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Lehigh UniversityComputer Science & Business -
New York Institute Of FinanceBrokerage Operations
Frequently Asked Questions about James Crosson
What company does James Crosson work for?
James Crosson works for Aon Digital Client Solutions
What is James Crosson's role at the current company?
James Crosson's current role is What do I do? I solve for scale. And I'm #hiring!.
What is James Crosson's email address?
James Crosson's email address is ja****@****rsh.com
What schools did James Crosson attend?
James Crosson attended Lehigh University, New York Institute Of Finance.
What are some of James Crosson's interests?
James Crosson has interest in Microfinance, Entrepreneurship.
What skills is James Crosson known for?
James Crosson has skills like Electronic Trading, Trading Systems, Derivatives, Fixed Income, Market Data, Trading, Financial Markets, Equities, Integration, Swaps, Capital Markets, Equity Trading.
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