James Sims Email & Phone Number

Chicago, Illinois, Us

Cumming, Ga, Us

The most rewarding role of a lifetime. Proud husband & father of two amazing kids.

Norcross, Georgia, Us

Supported a local small business owner with the setup of customer relationship management systems (Salesforce) and inventory management processes. Provided customer service & operational recommendations for field technicians.

Union, New Jersey, Us

Directed operations for service maintenance to multi-dwelling unit properties located across the Northeast, Mid-Atlantic, and Southern Florida; supervised crews consisting of company employees and contractors. Managed vender relationships for chemicals, equipment, and supplies.

Chicago, Il, Us

As a manager of 40-42 In-Home Service Technicians in Northern New Jersey and Upstate New York, I analyzed business performance metrics and developed strategic solutions to improve performance and meet EBITDA goals. I used workforce planning to develop staffing requirements for profitable growth and customer satisfaction. I fostered positive employee relations and partnered with the routing manager to improve the routing process and conduct variance analysis.

Engaged customers as a personal design consultant to build complex, connected residential solutions including home theater and home automation. Provided end-to-end management from sales to installation.

Moorestown, Nj, Us

A seasoned manager of service technicians with a proven track record of ensuring the highest level of service for a diverse customer base across Texas, Oklahoma, and North Louisiana. With a team of up to 29 technicians under my supervision, I was available around the clock to address emergency situations and consistently perform site visits to maintain the quality of our equipment and service. I also took an active role in the quote preparation process and provide our customers with detailed outlines of the services we offer.

Cork, Ie

Provided a wide range of site testing, troubleshooting and installation activities on site for Simplex operating equipment. Programmed panels for customer add-ons and equipment changes and provided servicing and installation assistance for card access systems to ensure proper operations of Windows NT file server, workstation and intelligent system controllers.

Moorestown, Nj, Us

Serviced and maintained customer mail processing equipment including performance of monthly and weekly preventative equipment maintenance activities. Maintained appropriate parts inventory, reports of parts used and test all machines to ensure they were in working order. Performed software and mechanical upgrades and assisted in de-install and re-install of equipment relocations. Promoted to “Floater Technician” position which entailed managing special assignments, resolving escalated customer issues and training / support for other technicians.

Washington, Dc, Us

Maintained, repaired, calibrated, tuned and adjusted electronic equipment used for communications, detection and tracking, recognition and identification, and navigation. Specialized in cryptographic and surface search radar systems.