- Provides comprehensive support to Sales Representatives, including managing invoices, communicating with customers, and resolving platform issues.- Leads weekly Sales Process meetings, evaluates sales projects, and collaborates with the team to establish project timelines.- Ensures customer satisfaction by managing renewal and growth rates, handling support inquiries, and facilitating implementation.- Maintains shared email and voicemail inboxes, ensuring timely responses and appropriate message routing.

- Communicates with customers to guarantee smooth experience with the platform- Monitors sales invoices and renewals to maintain customer relationships- Provides personal training to clients on new software - Organizes and updates internal systems to prioritize customer experience

Platform is a start-up production company designing and delivering virtual and hybrid solutions for universities, companies, and individual artists by crafting uniquely virtual experiences.- Built an audience community of over 900, and serviced clients including a major university, several independent businesses, and 250+ individual artists, creating revenue streams from the delivery of virtual and hybrid content- Supported and produced 63 individual projects, leading to thousands of views/impressions globally- Responsible for sales of projects above (including prospecting, contracts) on-time project management of sold projects, and ongoing client relationships

- Performing freelance photography/videography and editing with 5+ years of experience- Skilled in Adobe Illustrator, Photoshop, Premiere Pro, and Adobe Creative Cloud

- Served as a paid apprentice for four summers, learning the ins & outs of working in a professional theatre company- Guided 20+ people in team exercises, managed admin communications, designed fight choreography- Studied, rehearsed, and performed in two simultaneous touring Shakespeare productions over 6 weeks

- Designed and constructed theatrical sets for multiple productions each semester- Frequently utilized multiple professional-grade construction instruments

- Designed an original 6-week curriculum culminating in a final public performance- Taught classes of 30+ children at a time while maintaining an organized and focused environment