Technical Support - Level 2
Brisbane, Australia
My duties include providing telephone and job system support for WebCentral customers and partners. Support is provided for computers in the following environments: Win95/98/NT/Server 2000/Win XP/Server 2003, Mac OS, MS Office 97/XP/2003 and MS Exchange. Services supported were, messaging/exchange, WebCentral hosting services and add on products including Black Berry & eCommerce solutions. Some examples of specific support tasks included: Frontpage, FTP, Statistics, Tokens, SQL, Asp.NET, php, pearl, cold fusion, ADSL, DNS, Email, TCP/IP, IIS5/IIS6, We were also required to perform shift’s sometimes working independently, being responsible for monitoring and maintaining the company’s network and servers remotely, and onsite: escalating major outages to on call service providers. Perform additional tasks as requested by the Support Department Supervisors.