James Curnow Email & Phone Number

Perth, Australia

Duties:• Delivering first-class Resume, Cover Letter and Key Selection Criteria writing, Interview Training and Job Hunt coaching services to people who want that edge when seeking their next career step.• Engaging up to 10 unique clients daily from new clients to clients at various stages of the application process.• Delivering presentations and resume writing and job search coaching to up to 30 students and graduates.• All aspects of finance and administration of a small and successful business.• Developing effective marketing and networking strategies for new, and existing markets.• Undertaking the creation of effective marketing material and engagement strategies.• Delivering high-levels of customer service to ensure return clients.• Creating high-quality professional documents for clients in all industries at all levels.Achievements:- Achieving a 70% conversion rate for applications to interviews within 2 months of a new resume being written and as high as 95.8% within 6 months.- Engaged thousands of clients nationally delivering effective advice, training and application services.- Providing employment advice and referrals to successfully assist clients to gain employment.- Achieving a greater than 90% conversion rate on all new client enquiries.- Greater than 40% of all clients are referrals from past clients.- Highest rated resume writer in Melbourne with the most 5-star reviews.

Perth, Australia

Duties:• Engaged to launch a new business focusing on assisting job seekers to gain the training and professional application quality to successfully land and retain employment.• All aspects of finance and administration of a small and successful business.• Identification of effective markets to advertise to.• Undertaking the creation of effective marketing material and engagement strategies.• Delivering high levels of customer service to ensure return clients.• Creating high-quality professional documents for clients in all industries at all levels.Achievements:- Engaged in excess of 600 individuals to provide professional resume writing and application services nationally.- Providing referrals to successfully assist 10’s of clients to gain employment over the first 6 months of operation.- Delivered training to 150+ clients to assist them in achieving minimum qualifications for job prerequisites.- Built a business with zero capital investment to $80k+ per quarter turnover in the first quarter.- Developed a network of Registered Training Organisations to deliver training and employment agencies & companies to refer clients to for employment. - Built a social media profile from scratch to 1700 followers and a weekly reach of 20,000+ unique views.

Perth

Duties:• Delivered blue collar temp & perm recruitment to new clients. • Acquisition and service of new clients within the Civil Construction, Mining & Resources, Oil & Gas sectors.• Delivered sales & recruitment training, professional development and support to our small yet growing team.• Delivering 360-degree recruitment services to the FIFO market targeting blue-collar trades and labour.Achievements:- Delivered 3 new and re-engaged with 11 expired clients within the first 6 months.- 1 Permanent placement and 25 temp placements on short term contracts (Shutdowns).

Perth, Australia

Duties:• Delivers blue-collar temp & perm recruitment for existing and new clients. • Inherited a small number of clients in the Public Sector & Education sector.• Expanded the desk to include FIFO maintenance trades with a number of key new clients.• Experience in high volume, contingent recruitment.• Management of numerous suppliers when staff could not be supplied by IPA.Achievements:- Delivered in excess of 300 placements per month for 3 months to service a major client contract. Including Soft Services, Chefs, Cleaners, Bar Staff, Yards People and more.- Delivered revenue in excess of $75,000.00 per month on average.- Coached and developed staff new to recruitment within the business.- Time to fill <24 hours on average.

Perth, Australia

Duties:• Drove business growth into new market segments while building and maintaining an already solid position within Transparency’s traditional small to medium business markets. • Delivered sales & recruitment training, professional development and support to our small yet growing team.• A major contributor to Transparency IT’s social media strategy including blogs, LinkedIn content and SEO.• Delivering 360-degree recruitment services to the Telco market. Specifically, Business to Business Salespeople and Technical Staff.Achievements:- Delivered sales contracts valuing in excess of $149.7k in GP.- Improved business growth from declining revenue YOY to 115% of 2012 revenue in 2013 despite a 50% reduction in client engagement (due to market downturn).- Job fill rate improved from 30% to 70% across the business.- Average time to fill reduced from ~90 days to < 30 days across the business.- Implementing business plan and incentive structures to support growth and improved focus on KPI’s.

Duties:• Recruitment of blue-collar mobile equipment maintenance staff for the resources and mining sector. • 60 outbound calls daily including 20 Business development and 40 candidate calls.• Conducted 15 candidate interviews weekly and attended client sites 2 times per quarter.• Focused on owner miners, original equipment manufacturers and dry hire companies supplying heavy earth moving plant to surface miners in the WA mining industry.Achievements:- Delivering in excess of $370k in margin in my first 12 months.- Delivering an average of $31k per month.- Establishing and maintaining relationships with over 15 major clients. - Managing a portfolio of 45 clients.- Over 50 temp & perm placements in 14 months.- Highest achieving month $81K.

My role was to identify both sales and revenue growth opportunities and gaps in performance for Telstra's retail channel across a defined geographical area (WA North 1.5m km2). Using both local insights, data analysis and leveraging internal/external stakeholder relationships, plan and implement strategies to bridge gaps and take advantage of opportunities to drive incremental sales and revenue growth. I was accountable for improving Customer Satisfaction. I was responsible for staff training, Customer Liaison, Issue / Complaint resolution and Campaign Management.Specific Skills:• Data Analysis to determine gaps and/or opportunities• Stakeholder liaison• Strategic planning• Campaign creation, implementation and reporting• Strategic, localized marketing campaigns• Management reporting• Management of a portfolio of Telstra retail outlets• Identifying & delivering training on retail knowledge gaps to staff• Retail Business Development & Business Management• Retail Customer service improvements• Retail Customer Transaction Survey• Customer Liaison and escalation point for retail outlets• Event planning, management, and post implementation review• In store Campaign creation, implementation and reporting

Master Of Business Administration (Mba), Strategic Marketing & Hr Management

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Graduate Certificate Of Management, Business Administration And Management, General

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