James Curtis Email and Phone Number

Managed new hire onboarding and coordination of all training activities and initiatives. Created a culture of continuous process improvement and lean behaviors with team members at all levels. Developed a consistent training program for all team members within the fulfillment center (FC). Led, motivated, and managed FC trainers to develop needed skills to successfully lead training for all team members. Collaborated with operational leaders and support functions including Human Resources, Safety, Facility Management, Information Technology, and Talent Development to ensure successful accomplishment of organizational goals and priorities. • Managed, coordinated, and delivered all new hire onboarding to include: HR policies & benefits integration, safety presentations with realistic training hands-on experience, and baseline core-task training and hand-off to shift trainers and managers• Performed daily standard work and Training Within Industry (TWI) audits; validated and reinforced established standard work and continuous improvement processes• Closed 40% documented training core training gap within first month of arrival; site to 100% core-training standard, sustained throughout tenure• Partnered with Learning & Performance Optimization peers across 6 FCs to standardize training delivery and standard work processes across network.• Facilitated HR and safety program initiatives en lieu of on-site HR and safety managers• Coordinated with Talent Development team to deliver first time remote Career Mapping & Development classes; 50% participation rate top in network

Led, motivated, and inspired team of 50 to 120 hourly associates. Collaborated with support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans and meet business objectives. Balanced and ensured safety, quality, productivity, and customer delivery promises.• Ensured on-time delivery of 7,125,706 parcels, delivered average 87.39 Parcel Per Hour rate per associate, exceeded 67.3 benchmark• Professionally developed 45 direct reports; facilitated 4,876.57 training hours• Prioritized and ensured safe working environment; 0 OSHA reportable safety incidents during tenure• Led and delivered region benchmarked program; researched and created pre-packed onboarding, light-injury, and illness kits to have readily available for teammates when needed.

Directed 3 Senior and 12 Operations Managers in leading 215 maintenance personnel comprised of 7 USAF job specialties supporting 22 sophisticated fighter aircraft valued at $770M. • Leveraged Kaizen process improvement; streamlined unit’s bi-annual 22 aircraft and 54-ton equipment redeployment; slashed process time by 70% and eliminated dependency on individual experience by standardizing move “playbook”• Programmed, scheduled, and executed a $20M annual flying hour program for AF’s sole advanced tactics course• Developed, prioritized, and managed talent and resources, completing >49K training tasks and culminating in the upgrade training of 142 technicians• Recognized employee performance generating 86 individual organizational awards• Validated team and process builder; led team to 2019 Organization of Year Award in AF’s largest Maintenance Group.

Directed 15 to 25 Operations Managers and provided 24-hour-a day on-call Human Resources support for up to 857 assigned active duty, guard, reserve, and civilian personnel in diverse medical, personnel, services, and intelligence focused organizations. Developed and managed teams that implemented workforce onboarding, training, employee relations, family support functions, and operations and compliance programs for various organizations involving 330 local personnel to 857 assigned personnel across 8 geo-separated locations.• Direct contributor toward AF-wide change for performance reporting on junior enlisted; identified institutional process waste eliminating 1.8K local performance reports and saving >10K man-hours in cost and drove AF-wide changes• Identified and addressed 5 major deficiencies with local cross-service behavioral health care processes increasing patient access to care for 3K garrison personnel and boosting Behavioral Health throughput by 20%• Graduated 332 Cryptologic Language Analysts with 45 staff, besting AF production goal by 30%, establishing a 31-year high• Redefined Airman Development Program and drove student integration in operations, increasing morale, reducing legal issues by 90%, and producing 36 advanced promotions• Chaired 3-day Deployed First Sergeant (FS) Symposium, led 45 FS’s and 30 briefs; developed a 27-hour course and graduated 63 Senior Enlisted Leaders ensuring special duty readiness• Implemented Dorm of the Quarter Program and led 27 dorm inspection teams, improving inspection compliance by 32.6%• Intervened and guided personnel through complex social issues including substance abuse, suicide, sexual assault, and domestic violence; maximized available resources and provided continuous support & opportunity to sustain AF careers

Principal Advisor to installation executives for all avionics systems, programs, and training for 129 personnel. Directly coordinated with HQs AF F-15C/E System Programs Office to plan and manage sustainment of 81 aircraft and equipment valued at $4B.• Stabilized repair cycle for 134 targeting and navigation pod assets increasing availability of equipment and assets by 25%• Completed 1-year F-15C/E multi-system avionics upgrade in 7 months, first compliant wing in the Combat AF (CAF)• Identified root cause of structural integrity data loss; taught data recovery process & raised capture rate 22% (CAF best)• Identified & remedied training deficiency for 129 technicians resulting in >300 hours of instruction increasing core task qualifications by 20%• Established 4 major avionics & equipment management programs and authored 3 updates to maintenance operating instructions standardizing procedures

Led 25 direct staff and 65 Maintenance Technicians across 5 job specializations. Inspected and evaluated aircraft maintenance activities to ensure compliance and efficiency according to prescribed procedures and policies.• As Project Manager, led 134 personnel and 10 aircraft on a 2-month North Atlantic Treaty Organization deployment to Iceland; developed Strategic Plan to support sustained operations enabling 172 alert and training missions• Led team of 25 Technicians to complete a 6-month $6.1M multi-phase defense system software upgrade for 21 F-15C aircraft 4.5 months ahead of prescribed timetable• Assessed >17K Integrated Maintenance Data System entries involving mounting data integrity error rates; redesigned section program reducing errors by 14% in a 60-day period• Talent management efforts resulted in 3 early promotions and 21 organizational awards for employees; mentored 158 teammates via 15 instructed professional development courses

Led all mobility, logistics, transportation, billeting, training, and resource management for 854 fighter aircraft maintenance personnel and 364 tons of equipment.• Drove pilot program standardizing equipment weight and cargo loadout configurations for 6 peer organizations• Developed local personnel database system that resulted in a 50% decrease in deployment processing times• Established and led organization's centralized mobility function for 4 mobility offices; trained and supervised 10 Mobility Managers, consolidating 4 different programs into one and enabling consistent and standardized mobility operations