James Dalton Email & Phone Number

Columbia, Maryland, Us

Baltimore, Md, Us

I Led Security, Infra Arch, Eng, Ops, Service Mgmt, Program Mgmt, End User Services, Technology Transformation, Business Aligned IT & IT Sustainability. I managed 12 direct reports, staff of 440 & budget of $180M. Infra included network, security, server, storage, backup, end user technologies, big data and analytics & hybrid Cloud. I guided IT transformation for Nat'l Fed Emp Pgm consisting of 5.6M members serviced through 35 BCBS entities & providing $20B+ per yr in medical services.I established & championed the Technology Transformation Program, transitioning legacy infrastructure & applications to AWS/Azure Cloud, MFaaS Cloud ($29M savings) & Colo datacenters.My team & I elevated cybersecurity maturity levels measured through PWC NIST CSF assessments from 1.79 to 3.06, above industry avg & exceeding 3-yr commitment to BCBSA; achievements included: system vulnerability reduction from 1.6M to <2K (99.9%), application vulnerability reduction from 10K to zero, system hardening compliance rate per CIS benchmarks from 60% to targeted >=95%, and system currency improvements (OS, DB, and SW) from 70% to 99%.We advanced customer satisfaction increasing performance & stability of our business platforms, while slashing customer impacting incident minutes by 79% during a 2 yr period & revolutionizing/automating environment delivery from 6 months to 2 days.We transitioned from <5% to 100% remote workforce prior to Covid 19 without missing a beat, while enabling most productive yrs of accomplishment and delivery in company’s history.We transformed the digital workplace, providing anytime anywhere mobile end user tech to fast growing workforce (800 to 1.5K staff), while elevating efficiency & collaboration through transition to O365, persistent VDI & BYOD.I enjoyed being Co-Founder & Exec Sponsor of the Women’s Impact Network (WIN) ARG, focusing on remediation of women being a minority population in STEM areas of business, which directly impacted IT & Finance.

Mclean, Va, Us

My team and I transformed IT and contributed to returning Freddie Mac to profitability as $66B Fortune 39 company. I directed Application Services with staff of 930 and budget of $249M. Built high performing teams supporting environments consisting of 729 apps / tools, 1,242 EUCs, 12,624 servers (97% virtualized), 2,539 MW and 1,228 DB instances, and 22.8 PB of storage.We acquired software development responsibilities for 80% of business applications through end user compute and development factory teams, providing additional capabilities, efficiencies, and added value to business partners.We improved the quality of the business and IT applications through highly effective, thorough, and automated testing services that reduced cost of testing by 25% and achieved automation efficiencies of $30.2M. Automated deployments reduced from 12 to 3 Hrs.I drove IT strategic roadmap through IT cloud transition/optimization & digital workplace transformation programs, ensuring all projects were striving for world class cybersecurity, automating delivery, enhancing services, resiliency & reliability, reducing costs, bringing efficiency & competitive advantage to business partners. Initiatives included: transitioning Symphony Financial Grid (24x7 On Prem to 1x7 Elastic Cloud reduction), Hadoop Big Data & Analytics, & critical business applications from on-prem to Cloud native microservices, elastic compute & serverless solutions, & transitioned to SaaS for ServiceNow ITSM & CRM, Dynamics CRM, Workday, O365, ...We Secured the business and IT apps, tools & infra through IT sustainability program, ensuring all HW / SW products and versions across enterprise were continually managed and remediated which provided greater security, performance, and stability to business.I Presented @ HITEC Gala as Executive Sponsor for Hispanic IT Executive Council (HITEC), reinforcing power of workplace diversity and importance of pushing up rising leaders while pulling up top talent.

Mclean, Va, Us

I directed engineering organization with staff of 180+ and operations organization with staff of 240+.I spearheaded IT operational savings and automation initiatives, realizing $21M+ year-over-year savings and cost avoidance of $175M+.I championed Cloud adoption, with migrations of development through production and DR to Cloud.We consolidated 3 out-of-region datacenters to 1, enabling company’s 1st complete in-region HA with automated failover and establishing 1st out-of-region DR solutions for most critical of business applications.I drove IT to an aggressive 97% server virtualization (Linux, Solaris, AIX, and Windows), reducing physical server footprint by 825+.We consolidated infrastructure from 28 to 8 storage frames, while introducing both storage virtualization and thin provisioning.We revolutionized our business support model, aligning engineering and operations as 1, providing best-in-class support and problem resolution, and creating dedicated business unit aligned teams to guarantee world class customer support to all business partners.I outsourced IT services not tied to core business including network, mainframe, Cloud, DR, and datacenter services.We created engineering solutions for all business and IT initiatives, as well as 3-year product roadmaps for all HW and SW products. I was recognized for my technical expertise and leadership, achieving 1st ever Distinguished Engineer (VP Level) title in company.

Paris, Fr

My team and I utilized ITIL best practices to transform internal processes from overhead to revenue generating. I managed services for external multinational customers. I led 150+ global engineers, operations, and PM staff as well as matrix managed 500+ global operations staff and budget of $90+M.We took over global customer IT departments, virtualized server, and storage solutions, provided Cloud services (IaaS), migrated systems into OBS datacenters, as well as synchronized IT management products and systems infrastructure to OBS Standards, enabling win of large managed services business that were cost beneficial to customers and very profitable to business. Solutions focused around: cloud, server, LAN, storage, DB, MW, backup, archiving, business continuity, and disaster recover. Expanded solutions, driving incredible 5yr growth of +10,342% TBs of storage managed, +540% servers backed up, and +245% Cisco switches managed.We insourced non-hands-on datacenter support functions to India and Egypt, reducing staff costs 5 to 1 and 9 to 1 respectively, while still providing lean hands-on support model globally.I supervised global engineering team responsible for Equant’s datacenter and infrastructure roadmap, engineering, implementing, and operating solutions, consolidating 30 to 10 global datacenters, consolidating and standardizing infrastructure and application solutions, increasing efficiency & profits, while decreasing costs and staff by 50%.EARLIER PROFESSIONAL EXPERIENCE:EQUANT | GLOBALONEHead of Systems Integration & Engineering Worldwide (Vice President Level)Director of Global Systems OperationsAT&TIntegration System Test / COE Division - Environments District ManagerUNIX & MVS Technical Support & Architecture ManagerBusiness Communications Services - Programmer / Analyst / Process Owner / Production ManagerELECTRONIC DATA SYSTEMS (AT&T ACCOUNT)Systems Engineering DeveloperMERRIL LYNCHIRA Operations

M.S., Information Systems

B.A. ; B.A., Computer Science; Economics