Multi channel leader of delivery and device setup along with retail service and repair teams consisting of experts, supervisors, and managers across the country who are focused on providing our customers with a premier experience.

Led team of Operations Managers and Supervisors within an Asurion hub site to effectively support and deliver on client contracted performance requirements and KPI’s. Additionally worked cross functionally within the organization to support and launch other new potential business ventures.

Led a team of wireless retail store based managers, supervisors, and technicians in service & repair support across the United States.

Support and assist PSS Site Director in leading one of Asurion’s largest sites by executing daily operations while leading an organization of Operations Managers, Supervisors, and experts to provide a premier experience to our client and it’s customers.

Responsible for serving Asurion's wireless clients by leading an organization of Supervisors and teams of Premier Support Service professionals.

Responsible for daily operations and sales performance of Level 3 AT&T Company Owned Retail Store. Direct reports include 3 Assistant Store Managers, 2 Sales Support Representatives, and 18 Retail Sales Consultants.

Responsible for daily operations and sales performance of Level 1 AT&T Company Owned Retail Store. Direct reports include 1 Assistant Store Manager, 1 Sales Support Representative, and 7 Retail Sales Consultants.

Responsible for assisting Retail Store Manager in daily operations and sales performance of Level 3 AT&T Company Owned Retail Store. Graduated from AT&T Retail Management Development Program.

Sold wireless and wired products on a daily basis for AT&T. Achievements include multiple Top 5 finishes in market for Sales Performance measures. Exhibited peer to peer leadership and coaching while maintaining daily duties as an individual sales consultant.

Worked with a team of Public Relations Associates in Tuscaloosa AL, Selma AL, Thomasville AL, & Meridian MS. Our team's role was to promote and grow a broadcasting cluster (Moody Radio South) of 4 radio stations that were a regional section of the national broadcasting cluster known as Moody Broadcasting Network. Responsibilities included financial development, fund raising, event management, and image of the organization.