1. Total Ownership of Company Reporting/Data Analysis - Sales Ops Reporting: Develop, maintain, and enhance sales operations reporting to provide critical insights into our sales performance, trends, and forecasts. - Delivery Ops Reporting: Oversee the creation and management of delivery operations reporting, ensuring that our operational efficiency is optimized. - Executive Level Company Reporting: Create and maintain executive-level reporting, enabling our leadership team to make informed decisions. - KPI Alignment and Definitions: Collaborate with various teams to establish and define key performance indicators (KPIs) and ensure consistent alignment across the organization.2. FP&A Reporting Ownership - Flash Report: Lead the development of flash reports, providing timely financial insights that support quick decision-making. - Board Reporting: Create comprehensive board reports that convey financial and operational performance, helping the board of directors understand the company's health and progress. - Management Report: Develop and maintain management-level reporting, empowering department heads and managers with the information needed to drive performance improvements. - Financial Operating Plan Support: Collaborate with the Finance team to support the financial operating plan, aligning reporting with strategic financial goals.3. Acquisition Support - Data Integration/Alignment on Architecture: Plays a critical role in data integration and alignment, ensuring that data from acquired entities seamlessly integrates with the existing architecture. This includes data consolidation, transformation, and alignment to support company-wide reporting efforts.

Delivers strategic analysis directly to executive leadership with the intent of identifying gaps and optimizing KPI performance. Additionally maintains the companies suite of Salesforce reports/dashboards, and Financial Force’s Utilization and Forecast Process.

Provides analytical support of processes, procedures, and both quantitative and qualitative data guidance. Maintains a direct relationship with customers to evaluate project success, and acts as a steward of the company’s Partner Community.

Owns the success of the department's Utilization, Resource Planning, and, in turn, Revenue Recognition. This success is supported by a team of Project Managers and Professional Service Consultants that independently plan, run, and execute on a variety of Salesforce projects across a number of functional areas.

Leads a team of Salesforce Project Managers that independently plan and run a wide variety of projects across a number of functional areas. Supports and ensures that projects come in on time, under budget, and with maximum customer satisfaction. Leads daily stand ups and supports weekly team meetings to verify project success. Serves as primary escalation point for all projects.

Independently plans and leads a wide variety of projects across a number of functional areas. Manages the entire project development process from scope, ROI analysis, budget preparation, work plan development, and day-to-day management. Ensures projects come in on time and under budget. Helps lead and/or support weekly team meetings to ensure steady progress is made. Independently works to resolve internal conflicts and issues and escalates as needed.

Subject Matter Expert for leading business intelligence platform. Responsible for success of customer's software platform. Works cross-functionally with internal and customer teams to develop outstanding professional services organization in an employee-oriented, high performance company culture. Guides customers to achieve full adoption, adds value in all customer interactions, and optimizes the implementation process. Defines the metrics that will drive an organization's performance and, ultimately ensures an excellent experience for customers driving high levels of customer success and retention.

Leads a team of Business Analysts to meet departmental goals of revenue generating performance improvements and cost savings identification for the enterprise.Client facing consultant for enterprise's analytic approach to business opportunities, including, but not limited to, the following industries: - Health Care/Insurance - Telecommunications - Internet Service Providers - Financial/Banking Institutions - Home/Office Products - Satellite Radio

Manage WFM team of 20+ Local Resource Planners across seven contact centers. Develop WFM optimizaiton skill sets and focus to move the business forward for more efficient real-time managing.

Disaster recovery, forecast analysis, schedule management, exception code entry, intra-day correspondence, interval analysis, call center maintenance, ad hoc reporting.The Results Companies, Galax, VAFebruary 2008 to March 2009

Managed six person LRP team between 3 sites. Flew out to the sites and uptrained team members to higher level of understanding. Showed an immediate and drastic increase in all LRP managed KPIs.