James Day Email & Phone Number

Indianapolis, Indiana, United States

Indianapolis, Indiana, United States

Chicago, Illinois, United States

Provided ticket resolution for users across the applications developed and supported by the Digital Platform Technology teamUsed established processes and tools to accurately triage bugs and user issues in a timely mannerProvided timely and exceptional customer service by communicating issue status and resolution to usersGenerated weekly, monthly and ad-hoc reports using SQL, PowerBI and Excel for internal and external stakeholdersAttended regular standup calls to collaborate with Agile development teams and communicate resolutions for issues that require further developmentAttended monthly user calls, onboarding sessions and food bank check-ins as needed to learn the platform and become familiar with user issues.Provided data exchange functions and services for historical data imports.

Indianapolis, Indiana Area

Meet with clients to take detailed ordering briefs and clarify specific requirements of each projectDelegate project tasks based on junior staff members’ individual strengths, skill sets and experience levelsTrack project performance, specifically to analyze the successful completion of short- and long-term goals.Meet budgetary objectives and make adjustments to project constraints based on financial analysis.Develop comprehensive project plans to be shared with clients as well as other staff members.I use and continually develop leadership skill.

Indianapolis, Indiana Area

Quality Assurance Manager serves as the overseer for all deliverables and associated processes on the IEDSS Project.Here is the detail for role and responsibilities of the IEDSS Project Quality AssuranceManager (QAM).* Day to day quality assurance tasks* External monthly quality assurance assessment* Ad hoc quality assurance tasksDay to day quality assurance tasks include activities performed by the Quality Assurance Manager on a regular basis.These tasks include, but are not limited to:* Deliverable Reviews* Quality Management Plan Adherence* QA Team Management* Addressing QA Related Questions and Concerns

Indianapolis, Indiana, United States

With over 18 years of IT experience in desktop, network and application support, James has worked in various industries of Information Technology. He has worked for DOW Agro Sciences in managing installation of over 5000 computers (1999), Entex, a part of Siemens business service group, Duke Realty as Technical Coordinator, St. Vincent Hospital, Indianapolis as part of the Technical Services team, at IU Health, he maintained technical services and all computer equipment, applications, network and server support for The Simulation Center at Fairbanks Hall. James was also the website administrator, database administrator and project manager.

Projects, desktop services, networking, graphic design support, Macintosh support, printers, and multifunction devices. Blackberry and Iphone support.

Projects, desktop services, networking, graphic design support, Macintosh support, printers, and multifunction devices. Blackberry and Iphone support.

Responsible for coordinating all aspects of client system set-ups and desktop support, including:configuring new systems for new hires, rebuilding existing systems, and insuring all MicrosoftOffice products were installed and configured properly.Maintained and coordinated all technical requests or needs from Duke Realty’s Nashville, TN and Chicago offices.Participated in multiple projects involving moving up to 7 floors of equipment and technology.In charge of the Marketing Department's Macintosh computers, coordinating all the installs of allgraphic and publishing software.Coordinated all office moves, contacted vendors and manufacturers (DELL/HP/ZEROX) forwarranty returns or for advance service called for on printers, plotters and defective equipment.Managed the recycling of old computers, printers, and fax equipment.

Doctor Of Philosophy (Phd), Information Technology, Information Technology, Currently Enrolled And Pursuing My (Phd)

Activities and Societies: Information Technology GroupFocus on solving current IT industry issues with the practitioner and research.

Master'S Degree, Information Technology Project Management, Gpa: 3.63

Activities and Societies: IT Management GroupProgram: Master's (MIT) - Information Technology Concentration: Specialization in IT Project.

(Bit), Information Technology

Activities and Societies: Bachelor's (BIT) - Information TechnologyBusiness management and Leadership classes

Associates, General Studies Liberal Arts

Activities and Societies: IT Technology groupGeneral Studies