James Bender Email & Phone Number

New York, Ny, Us

Edison, New Jersey, Us

Rationalizing disparate data across various Koerber E3PL installations; unlocking the ability to analyze and report data to customers, sales, operations, data science, automation, AI/ML models

New York, Ny, Us

o Created over $1M in annual EBITDA with the Macy's New Marketplace Store Return Flow; built from a 0-1 Returns Platform product, new POS workflow and integrations, and a reimagined reverse logistics+supply chain designproduct documentation, roadmaps, JIRA issues and other collateral; delivered MVP on-timeo Designed business and functional flows for New Marketplace Store Returns Flow, provided guidance and feedback on technical designs and flows; iterated with technical teams to find high value incrementaldeliverables in priority sequencing to deliver as valuable software as quickly as possibleo Lead and drove discovery efforts for customer, colleague and returner problems; balanced improvements to CSAT, CLV and EBITDAo Designed updated Macys.com logic to provide improved EBITDA outcomes per return while also reducingseller costs and NPS (Net Promotor Score)o Managed agile project management processes, including sprint management, backlog prioritization and iterative delivery of high-quality products for both Macy's and Bloomingdale's

Novi, Mi, Us

* Grew the Data Solutions product team 500%, while being involved from recruiting to onboarding* Improved Lineage's EMS (energy management system) nSight to provide over $3M/annual savings by enabling cross-functional visibility to energy consumption and trends; was a founding member of Lineage's Energy Team (which has been renamed to Lineage's Sustainability Team)* Instituted new processes and procedures to focus more attention on measured outcomes rather than outputs* Designed and implemented OKRs for the Data Solutions team, improving team moral while meeting team developmental goals and organizational objectives* Led a cross-functional team of leaders to implement a new CSAT organizational KPI within metricsOne* Completed a multi-year reporting product launch to provide feature-parity Lineage's legacy customer reporting systems; retiring led to a significant cost reduction while improving reporting CSAT* Implemented an investor-grade Warehouse Utilization KPI in metricsOne; providing organizational network/regional/facility level visibility to Lineage, eliminating 2-4 hours of manual aggregation by each of Lineage's 200+ general managers across Lineage every month* Led metricsOne product improvement to see largest ever usage* Established AI/ML predictive models for both unbilled revenue and future revenues* Deployed multiple APIs in our data stack to enable seamless integrations with Turvo (LineageLink), Lineage proprietary WMS technology, and Lineage's sustainability technology suites* Partnered with Lineage Data Science, Data Engineering and R&D to bring patented technology from ideation to full production

Novi, Mi, Us

Novi, Mi, Us

**Preferred Freezer Services was acquired by Lineage Logistics**Product Manager for Lineage Logistics: metricsOne, nSight, BI and Reporting.

Novi, Mi, Us

**Preferred Freezer Services was acquired by Lineage Logistics**- Deployed Power BI platform with 8 sales and operational KPI's- Designed and managed deployment of PFS's customer analysis BI reporting- Restructured PFS EDI project management and project tracking methodology- Successfully transitioned project backlog with 70 active projects to new Lineage Logistics EDI management

Oakland, Ca, Us

I worked within the Infor Nexus (formerly GT Nexus) professional services organization providing supply chain digitization solutions multiple global Fortune 500 organizations in various industries from heavy industrial manufacturing to snowboards.- Designed GT Nexus Supply Chain Visibility solution for a global tier 1 automotive componentmanufacturer, enabling a digital transformation strategy to improve supply chain efficiency and resiliency- Designed GT Nexus Procure-to-Pay and Supply Chain Visibility SaaS solution for multiple fashionorganizations, integrating multiple host systems with GT Nexus order management, work-in-processmilestone tracking, vendor booking, invoice management, POD functionality, and payment authorization

Miami, Fl, Us

I was the first Solution Architect at Ryder SCS; I provided both pre-sales technical thought leadership and was responsible for the design/implementation of IT delivery for Ryder Supply Chain Solutions. -Supported multiple warehousing and transportation bids in the Retail, Consumer Packaged Goods (CPG), Automotive, Aerospace, and Industrial (AAI), High Tech and Healthcare (HTEC), and Oil and Gas (OAG) verticals-Designed and oversaw a multi-million dollar logistics solution project which included transportation, warehousing, and reverse logistics functions with a retail organization in their first exposure to a 3PL provider-Designed and implemented Ryder IT's distribution center go-live dashboard, significantly improving cross-functional compliance while also reducing the number of startup defects- Successfully designed and launched an inbound solution for a high tech organization (parts distribution center); this solution included prepack, reverse logistics, and facility automation-Orchestrated a warehouse label design initiative which developed the 'gold standard' in Ryder's distribution center labeling for HTEC vertical facilities; the end result led to reduced inventory issues while also leading to improved quality and overall receive/cycle count/pick efficiency

Miami, Fl, Us

Specialist in Accellos 3PL (now known as Koerber E3PL) WMS Systems, responsible for the ongoing maintenance of Ryder's existing dedicated CPG facilities and CPG public warehouses, and new customer implementations.I managed a team of Accellos 3PL WMS experts providing WMS solutions for Ryder's North American CPG (consumer packaged goods) facilities. While in this role, my team launched a dedicated international facility, upgraded a public facility to a modern RF system, and managed the execution of all Ryder CPG WMS change requests (modifications). These modifications included both internal and external development (WR) activities, complex configuration changes, test development and execution, IT consulting, and super user training.

Miami, Fl, Us

-2014 Rookie of the Year Nominee-Allocated resources, managed change requests allocations, and led mentoring workshops

Miami, Fl, Us

High Jump Accellos 3PL WMS Solution DesignRAP IT Spot Award Winner October 2013Multiple successful WMS implementations in different verticalsIT Development Project ManagerPL/SQL DevelopmentLinux Korn, Bash, and Python script developmentWeb visibility integration

Newark, Nj, Us

Dual-Concentration MBA Candidate in the Flex-MBA program:1) Supply Chain2) Analytics and Information Management (AIM)Golden Key Academic Honour SocietyRelevant industry courses:- Data Analysis and Decision Making- Lean Six Sigma- Negotiations- Procurement and Global Sourcing- Doing Business in China (travel to China)- Supply Chain Pricing Strategy- B2B Marketing- Operations Analysis- Data Analysis and Decision Making

Miami, Fl, Us

Team member deploying Accellos 3PL WMSMultiple WMS implementations

South Plainfield, New Jersey, Us

WMS MigrationDelfour / Accellos 3PL WMS ExpertSME / Trainer in SAP R3 - integrated with Fortune 500 Health Care OrgSME - UPS Worldship / FedEx Shipmanager / WMS integrationBusiness Intelligence / Supply Chain Intelligence ArchitectCustom Reporting SME via SQL 2005 / SQL 2008 SSRSYard Management System (YMS) application design, development, test, and implementationProcess Development / ImplementationCRMSharepointOracle PL/SQL

South Plainfield, New Jersey, Us

-Solarwinds NMS (Network Management System) Implementation from procurement to implementation-Maintenance of key short and mid-term IT projects-Multi-campus/multi-temperature 802.11 a/b/g/n infrastructure design and implementation-Managed wireless network, including site surveys, Bluesocket WiFi controller management, and wireless security

South Plainfield, New Jersey, Us

Technical support of a 150+ PC's running Windows XP in a network with 2 main campuses and several branch offices. Supported and/or administered applications such as: McAfee ePolicy Orchestrator, Microsoft Office 2003, Microsoft Windows NT, 2000, XP, Windows 2000/2003 Server, IBM Tivoli Storage Manager 5.2/5.3, Cisco routers, Dell PowerConnect switches, Dell PowerEdge servers, Dell PowerVault SCSI external arrays, Sharepoint, Cable/DSL, Cat5e wiring, Cisco ASA, Solarwinds Engineer's Toolket, Solarwinds Orion Network Performance Monitor, etc.

South Plainfield, New Jersey, Us

-Designed and implemented standardized truck tracking documentation, improving accuracy while reducing late appointments due to mismanaged trucks

Newark, Nj, Us

Summa Cum Laude 3.9/4.0Capstone Team Leader - NPS, developing automated ECRS system for the Newark Public School System (Early Childhood Education)Capstone Team Technical Lead - NJIT RWC, Newark Technical High School - Computer Forensics instructor.

Us

-Consumer grade technical support-PC/peripheral sales

Mba, Supply Chain, Analysis And Information Management

Bs, Business And Information Systems

Aa, Liberal Arts, Business

Diploma, Microsoft Certified Systems Administrator (Mcsa)

Education record