Senior Director - Servicenow Practice Lead
Current
May 2024 - Present
AeroLeads people directory · profile
James Burson Email & Phone Number
Multidisciplinary ServiceNow Practice Leader
at
Jade Global
1 work email found
@itsdelivers.com
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Multidisciplinary ServiceNow Practice Leader
Location
Avon, Connecticut, United States
Who is James Burson? Overview
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Quick answer
James Burson is listed as Multidisciplinary ServiceNow Practice Leader at Jade Global, based in Avon, Connecticut, United States. AeroLeads shows a work email signal at itsdelivers.com and a matched LinkedIn profile for James Burson.
James Burson previously worked as Senior Director - ServiceNow Practice Lead at Jade Global and ITAM Forum Ambassador at Itam Forum. James Burson holds Masters, Business Administration (Mba) from Regis University.
Company email context
Email format at Jade Global
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{first_initial}{last}@itsdelivers.com
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AeroLeads found 1 current-domain work email signal for James Burson. Compare company email patterns before reaching out.
Profile bio
About James Burson
A savvy technical services management professional with an MBA-level education with experience in operations, software implementation, systems architecture & implementation, project management, strategy and business management experience within technology-driven industries. Skilled in combining technology, leadership, and management practices to increase customer satisfaction, quality and productivity. • IT leader with a demonstrated ability to meet managerial/technical requirements and customer needs while developing and implementing effective complex system solutions• Solution centric professional with experience in IT desktop and field services, networking, customer service, project management and designing/implementing technical solutions to assimilate, implement, and integrate systems and networks that support of business• Lead and manage teams the with roles in desktop support, remote field support, installation, quality control and implementation in a diverse technical and geographical environment• Superior communication and presentation skills, easily relaying technical information to project participants and non technical key stakeholders• Averaged 96% employee retention rate over the last 9 yearsSpecialties: M.B.A., A+ certified, advertising, asset management, audio, budgeting, calibration, call center, change management, Cisco, coaching, contract management, hardware, hiring, inventory management, ISP, ITIL, LAN, management, Microsoft OSs, Microsoft Office, networking, pc configuration, performance analysis, personnel, policy analysis, project management, quality control, RFP, shipping, strategy, technical support, training, trend, troubleshooting, video shooting and editing, WAN.
Listed skills include Troubleshooting, Leadership, It Asset Management, Project Management, and 48 others.
Current workplace
James Burson's current company
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11 roles
James Burson work experience
A career timeline built from the work history available for this profile.
Itam Forum Ambassador
CurrentI'm a member and ambassador of the ITAM Forum. It's a global, not-for-profit, membership organisation for the IT Asset Management (ITAM) industry
May 2023 - Present
Itam Forum Member
CurrentI'm a member of the ITAM Forum. It's a global, not-for-profit, membership organization for the IT Asset Management (ITAM) industry.
Jan 2022 - Present
Practice Director, Itam/Eam And Ot
Aug 2022 - May 2024
Sr. Manager Professional Services
Dec 2021 - Aug 2022
Senior Technical Consultant
Provide ITAM, ITSM, and SACM process consultation and solution development.Implement and improve ITAM, ITSM, and SACM tools including multiple ServiceNow modules.
Apr 2021 - Dec 2021
Sacm & Servicenow Group Lead
Lead NEON ServiceNow Development team – Hands on role including team and work management, ServiceNow upgrades, system configuration, licensing, road-mapping, project managementLead multiple projects for NEON IT: Enterprise-wide Services schema re-design, CMDB refresh using ServiceNow Discovery, Service Mapping, SLA development and rollout.Asset Management.
May 2020 - Apr 2021
It Manager
Lead the IT Asset functions for non-Corporate Locations for Nordstrom including the team responsible for repairing Nordstrom selling floor and logistics hardware. * Streamlined and strengthened equipment repair processes & tools, vendor relationships, and team morale. * Drive lifecycle and standards for purchases of computing equipment, software, including.
Mar 2017 - May 2020
Technical Product Support Manager - Ihd Americas
Led International support team responsible for working with internal and external installation projects to resolve issues and bring projects to successful closure in a rapid volume, high pressure environment. Manage Business Partner relationships. Primary support region of Americas (including US, Canada, Latin America, and South America). Multiple.
Mar 2014 - Mar 2017
Manager Infrastructure Services
Led HQ Desktop and Remote Field Technician team supporting more than 10,000 associates in 40 states, using more than 75,000 devices. Responsible for recruiting, employee evaluation and coaching, performance reviews, as well as terminations. Performed vendor reviews for efficiency, accuracy, and contract compliance as well as RFP solicitation, evaluation.
Nov 2012 - Jan 2014
Director Field Operations
Led team covering 13 Major Markets west of the Mississippi, including 650+ unique locations, averaging 24 Million customers a month. Responsible for recruiting, employee evaluation and coaching, performance reviews, as well as terminations. Perform vendor reviews for efficiency, accuracy, and contract compliance as well as RFP solicitation, evaluation, and.
Jan 2003 - Nov 2012
2 education records
James Burson education
Masters, Business Administration (Mba)
Regis University
Bachelor Of Arts, Technical Journalism
Colorado State University
FAQ
Frequently asked questions about James Burson
Quick answers generated from the profile data available on this page.
What company does James Burson work for?
James Burson works for Jade Global.
What is James Burson's role at Jade Global?
James Burson is listed as Multidisciplinary ServiceNow Practice Leader at Jade Global.
What is James Burson's email address?
AeroLeads has found 1 work email signal at @itsdelivers.com for James Burson at Jade Global.
Where is James Burson based?
James Burson is based in Avon, Connecticut, United States while working with Jade Global.
What companies has James Burson worked for?
James Burson has worked for Jade Global, Itam Forum, Its Partners, Neon Program, and Nordstrom.
How can I contact James Burson?
You can use AeroLeads to view verified contact signals for James Burson at Jade Global, including work email, phone, and LinkedIn data when available.
What schools did James Burson attend?
James Burson holds Masters, Business Administration (Mba) from Regis University.
What skills is James Burson known for?
James Burson is listed with skills including Troubleshooting, Leadership, It Asset Management, Project Management, Technical Support, Integration, Vendor Management, and Strategy.
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