James Carroll Email & Phone Number

Johnston, Rhode Island

Providence, Rhode Island Area

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New England Area

Cranston, Ri

*Respond to diverse incoming business customer calls/requests regarding account activity and account related services in conformance with policy, procedures and service quality standards offering satisfactory solutions and appropriate options.*Provide superior customer service and solutions in an efficient manner and timeframe. *Offers appropriate sales options and recognizes cross sell opportunities to increase customer satisfaction and enhance customer relationship *Strong customer service focus with the ability to resolve routine customer complaints in an accurate and efficient manner. *Recognize and generate sales opportunities.*Participates in ongoing training and briefing activities to ensure awareness of changes in products and services.*Process transactions; accurately recording and updating actions and outcomes.*Accurately completes all customer follow-up work.*Maintain knowledge of products, services, and promotions. *Achieve set business line goals. *Retains ownership of customer issues to satisfactory completion and knows to escalate when appropriate *Mentor new team members *Consistently ensure world class service *Utilize all appropriate resources *Adhere to schedule *May be a point of contact to manager and colleagues for general servicing inquiries from peers.

Front Desk Associate

Pawtucket, Ri

We plan large scale events marketed towards the gay community. Bear Providence also produces and markets several clothing brands: "Cub Couture", "Goldilocks" and "Two Arms and a Head".

Providence, Rhode Island Area

Overall Purpose: Provides assistance to Store Manager in daily operation of a retail store. Key Roles and Responsibilities: Assist's Store Manager in daily operation of a retail store including execution of sales, service and customer experience initiatives. Under the direction of the Store Manager, schedule employees, maintain inventories, conduct physical inventories, maintain store appearance and complete day-to-day paperwork as directed.

Randolph, Ma

Meet and exceed customer experience and sales objectives for store. Supervise the overall daily operation of a store including hiring, development, discipline, and scheduling of employees to ensure an extraordinary customer experience, cost efficiency, and quality store operations. Maintain inventories at adequate levels, promote sales, and maintain the appearance of the store. Complete accounting and paperwork associated with cash receipts and prices and conducts physical inventories. Job level is determined by meeting store opportunity, customer satisfaction, audit scores, and other criteria.

Warwick, Ri

Overall Purpose: Provides assistance to Store Manager in daily operation of a retail store. Key Roles and Responsibilities: Assist's Store Manager in daily operation of a retail store including execution of sales, service and customer experience initiatives. Under the direction of the Store Manager, schedule employees, maintain inventories, conduct physical inventories, maintain store appearance and complete day-to-day paperwork as directed.

Providence, Rhode Island Area

Develop and attain customer experience and sales objectives for store. Sell all products and services offered by the Company. Meet all sales objectives. Handle all administrative aspects of the sale including: completing customer contracts and warranties, pulling products from inventory, accepting customer payments and filing the completed orders. Maintain strong knowledge of all products, accessories, pricing plans, promotions and service features. Maintain knowledge of competitive offers and provide critical market feedback to the Store Manager regarding local competition and product/service needs. Handle service inquiries from customers. Provide efficient, courteous customer service and assist in all aspects of product offerings and services. Ensure an extraordinary customer experience.

Musical Theater Performance

Diploma

Activities and Societies: 1992 Secretary of State Leadership Award