James Cheney Email & Phone Number

Remote

Armonk, New York, NY, US

IBM bought Octo in 2022, and we have now officially transitioned to being IBMers!

Reston, VA, US

Identify and repair Windows and Mac devices through in-person or remote support service (via phone, email, or remote desktop) workstation and laptop computers, mobile equipment, devices, printers, email, and software for 800 users in accordance with existing standards and guidelines to ensure ongoing operation of equipmentDocument solutions to new problems.

Woodbridge, Virginia, US

- Became familiarized with continuous integration/continuous development infrastructure in AWS and introduced to Kubernetes environment for deployments- Created script in AWS lambda with Python used to notify customer of changes in infrastructure - Troubleshoot and monitor distributed systems in Dev and Prod environments

Worldwide, OO

- Provide subject matter expertise, peer oversight and technical leadership to support design and automation of infrastructure including load balancing, routing and security- Perform troubleshooting, analysis and maintenance of client and infrastructure hardware and software in Linux and Windows environments. Document system configuration and changes.

Quickly diagnose issues on the spot, explaining situations with patience and empathyDetermine whether repairs can be done or a replacement is neededAcquire skills in technical repairs and eager to learnExcellent time management skills and can make decisions quickly Responsible for supporting for a Windows 10 environment

Aurora, Colorado, US

Identify and repair Windows and Mac devices through in-person or remote support service (via phone, email, or remote desktop) workstation and laptop computers, mobile equipment, devices, printers, email, and software for 1600 users in accordance with existing standards and guidelines to ensure ongoing operation of equipmentDocument solutions to new.

Colorado Springs, Colorado, US

Researched new hardware and software solutions to determine and recommend products to fit the organizations needs and plan, request, and implement $16,000 equipment upgrade for the entire organizationIndependently worked with vendors, requested quotes, and made recommendations for hardware, software, components, and peripherals to meet budget, performance.

Mumbai, MH, IN

Provided accurate claims and benefits information to providers and policyholdersDocumented quickly and accurately in order for notes to be referred to laterConsistently exceeded key performance objectivesClearly and effectively communicated through over 4,500 inbound phone calls to analyze problems, manage customer expectations, solve problems, and clarify.

Mumbai, MH, IN

Provide personalized service and exceptional expertise for customersDevelop, maintain and communicate strong, up-to-date knowledgeMeet and exceed key performance objectives, including customer satisfaction goalsHandle aspects of sales including processing customer credit and bank paymentsClearly and effectively communicated through over 4,500 inbound phone.

Bachelor Of Science - Bs, Business Administration And Management, General

Associate Of Science - As, Military Information Systems Technology

Education record