James Cheney Email & Phone Number

Mesa, Az, Us

Remote

Armonk, New York, Ny, Us

IBM bought Octo in 2022, and we have now officially transitioned to being IBMers!

Reston, Va, Us

Identify and repair Windows and Mac devices through in-person or remote support service (via phone, email, or remote desktop) workstation and laptop computers, mobile equipment, devices, printers, email, and software for 800 users in accordance with existing standards and guidelines to ensure ongoing operation of equipmentDocument solutions to new problems and share with the rest of the teamPrepare, configure, deploy, maintain and upgrade systems, including imaging computers, maintaining image and driver libraries, and replacing hardwareEffectively troubleshoot, replicate, and develop creative solutions for client challenges Manage, track, and enter documentation for scheduled tickets in the queue in line with SLAs and quality standards and enter updates and resolutions using clear languageManage user accounts, including creating and deleting AD accounts, application accounts, and mailboxesIdentify network connectivity and server application issues Identify and repair any issues with baseline services such as anti-virus and hbss

Woodbridge, Virginia, Us

- Became familiarized with continuous integration/continuous development infrastructure in AWS and introduced to Kubernetes environment for deployments- Created script in AWS lambda with Python used to notify customer of changes in infrastructure - Troubleshoot and monitor distributed systems in Dev and Prod environments

Worldwide, Oo

- Provide subject matter expertise, peer oversight and technical leadership to support design and automation of infrastructure including load balancing, routing and security- Perform troubleshooting, analysis and maintenance of client and infrastructure hardware and software in Linux and Windows environments. Document system configuration and changes- Assist internal teams as a cloud infrastructure engineer supporting AWS environments- Implement AWS applications along with compute, network and storage development; support and create Jenkins, Ansible, and CloudFormation infrastructure scripts to automate development- Created Powershell script that included infrastructure-as-code, Git, Gitlab, and Linux administration to automate a monthly server patching process

Quickly diagnose issues on the spot, explaining situations with patience and empathyDetermine whether repairs can be done or a replacement is neededAcquire skills in technical repairs and eager to learnExcellent time management skills and can make decisions quickly Responsible for supporting for a Windows 10 environment

Aurora, Colorado, Us

Identify and repair Windows and Mac devices through in-person or remote support service (via phone, email, or remote desktop) workstation and laptop computers, mobile equipment, devices, printers, email, and software for 1600 users in accordance with existing standards and guidelines to ensure ongoing operation of equipmentDocument solutions to new problems and share with the rest of the teamPrepare, configure, deploy, maintain and upgrade systems, including imaging computers, maintaining image and driver libraries, and replacing hardwareEffectively troubleshoot, replicate, and develop creative solutions for client challenges Manage, track, and enter documentation for scheduled tickets in the queue in line with SLAs and quality standards and enter updates and resolutions using clear languageManage user accounts, including creating and deleting AD accounts, application accounts, and mailboxesIdentify network connectivity and server application issues Identify and repair any issues with baseline services such as anti-virus and hbss Manage mobile phones and devices using MobileIron and PureBred for device encryption and MDM

Colorado Springs, Colorado, Us

Researched new hardware and software solutions to determine and recommend products to fit the organizations needs and plan, request, and implement $16,000 equipment upgrade for the entire organizationIndependently worked with vendors, requested quotes, and made recommendations for hardware, software, components, and peripherals to meet budget, performance, and deadline goalsTrained employees, and identified, analyzed and repaired product failures and ordered and replaced parts as neededServed as the IT service desk for the organization to preserve uptime and productivity Managed PC setup and deployment for new employees using standard hardware, images and software and maintained inventory of all equipment, software, and software licensesSet up IT accessories and peripherals for all employees in the organization and helped current users with occasional desk moves Assisted with Windows 7, 10, macOS, and Office 365 Administration

Mumbai, Mh, In

Provided accurate claims and benefits information to providers and policyholdersDocumented quickly and accurately in order for notes to be referred to laterConsistently exceeded key performance objectivesClearly and effectively communicated through over 4,500 inbound phone calls to analyze problems, manage customer expectations, solve problems, and clarify confusionDocumented previous calls to ensure past experience could be used for future calls Tracked calls to provide data to focus training and decrease caller wait timeWorked in a virtualized environment using Citrix virtual machines hosted on thin clients Knowledgeable of the procedures and techniques necessary to gather, synthesize, and draw conclusions regarding data analysis and recommend solutionsExtensive knowledge of customer support principals, methods, and procedures for documenting problem resolutions and providing guidance to customers

Mumbai, Mh, In

Provide personalized service and exceptional expertise for customersDevelop, maintain and communicate strong, up-to-date knowledgeMeet and exceed key performance objectives, including customer satisfaction goalsHandle aspects of sales including processing customer credit and bank paymentsClearly and effectively communicated through over 4,500 inbound phone calls to analyze problems, manage customer expectations, solve problems, and clarify confusionDocumented previous calls to ensure past experience could be used for future calls Tracked calls to provide data to focus training and decrease caller wait timeWorked in a virtualized environment using Citrix virtual machines hosted on thin clients Knowledgeable of the procedures and techniques necessary to gather, synthesize, and draw conclusions regarding data analysis and recommend solutionsExtensive knowledge of customer support principals, methods, and procedures for documenting problem resolutions and providing guidance to customers

Bachelor Of Science - Bs, Business Administration And Management, General

Associate Of Science - As, Military Information Systems Technology

Education record