James Conrad Email & Phone Number

United States

● Perform penetration and stress testing of software systems to ensure reliability before handing over to the final customer● Set up and maintain virtual machines of various operating systems to handle specialized software which includes Mac, Windows server, Windows home and Linux – complexity ranges from a few machines to 80 machines● Set up redundancy system for large customers that included dozens of workstation computers, 8 servers, multiple backup points, failovers and the ability to increase the size of the system themselves as their needs demand● Aided with setting up a department to handle technical documentation, project management and quality control as well as setting the standards for technical documents by designing templates

Waterloo, On, Ca

● Troubleshot issues for customers such as Windows Servers systems, operating system, applications, network, hardware level, hypervisor, cloud environment, etc.● Wrote dozens of technical documents to provide new procedures to resolve existing technical issues and training for quality assurance and repairs● Resolved problems that needed an escalated level of support such as technical escalations, bugs and feature requests● Increased sales by 200% for my department through training and providing technical documentation for agents to follow while working with customers to determine their needs for future projects

● Performed penetration testing of electronic systems to find weaknesses that would allow them to be reverse engineered● Grew a department from four to fifteen employees, leading all hiring, training, and staff development● Worked as a project manager for launch of five new product lines which included a database for recording repairs per unit to maintain quality standards and to prevent future issues by tracking trends● After moving to Maine, continued to do remote work in the fields of technical documentation, project management and quality control

Grass Valley, California, Us

Management Skills and Experience● Developed, implemented, and enforced testing processes and quality standards for an international video solutions and component equipment manufacturer during a period of rapid growth ● Reduced field failures for 120 converter product lines from 1 in 100 to <1 in 60,000 by implementing standard operating procedures and employee checkpoints for transparency and accountability which has resulted in a decrease in international warranty return/shipping costs, repair/diagnostics and labor costs, and materials, saving the company millions of dollars● Coordinated the daily fulfillment of customer orders (~7,000 units per month) and oversaw capacity forecasts and planning to optimize departmental performanceTechnical Skills and Experience● Troubleshooting and debugging of component level electronics on PCBAs● Trained in the use of various electronic testing equipment – Oscilloscope, DMM, WFM, Audio Precision and others● Expert level at Excel and Word as well as experience in the rest of the Microsoft Office suite● Familiarity with some software programming for automated testing and troubleshooting, Linux, Java, AP, HTML, XML, Xilinx, PLC, SQL and others though not expert at this time● Worked as “First stage set up” of new products – New products from engineering were given to me to test, troubleshoot, debug and then set up a workbench for other employees to use for manufacturing● Created technical documents for the training of other employees in assembly, testing and troubleshooting complex electronic devices● Created and updated spreadsheets and a database of information regarding found failures and handled interaction and communication with Engineering Department for Change Orders and tracking of issues