At Alltech IT Solutions, I have utilized my technical expertise to enhance sales strategies and client satisfaction, serving a broad client base across various industries. My responsibilities include:Crafting and presenting customized IT solutions to meet client needs, highlighting Alltech's services' value and benefits.Conducting technical demonstrations, simplifying complex IT concepts for clients, ensuring understanding and engagement.Handling technical queries during the sales process, from RFPs/RFIs to delivering technical proposals, ensuring accuracy and clarity.Building and maintaining client relationships, providing strategic IT guidance to demonstrate how Alltech's solutions address unique challenges.Staying updated on industry trends to keep Alltech's offerings competitive and advising clients with the latest insights.Assisting in the development of sales materials and technical guides, supporting internal teams and clients.As a Sales Engineer, I've effectively connected technical solutions with client business needs, driving informed decisions and fostering long-term partnerships.

Advanced from Engineer to Senior within 2 years, serving hundreds of clients across healthcare, manufacturing, retail, and more.Executed email migrations for 10 to 300 users, and server upgrades to Microsoft Server 2022, enhancing system reliability.Supported Office 365, QuickBooks, and managed IT for critical sectors, ensuring operational efficiency and user satisfaction.Maintained hundreds of terabytes of storage, managed Active Directory and Azure AD/Entra ID, optimizing network management.Designed VMware and Proxmox clusters with SANs for scalable infrastructure. Upgraded Active Directory domains and facilitated server virtualization, improving resource utilization.Managed Microsoft 365, Azure ID, and Entra ID tenants, streamlined access control.Led troubleshooting for MSP clients, showcasing problem-solving skills. Mentored a team of up to 20 technicians, managing escalations.Earned CEH and CompTIA PenTest+ certifications; contributed as a junior SOC analyst, enhancing security postures.Served as vCIO and vCISO, developing security policies, aiding in reduced insurance costs.Authored technical guides on cybersecurity implementations, supporting internal and external needs.Functioned as a Sales Engineer, integrating technical knowledge with sales initiatives, fostering business growth.

This title encompasses operations manager, delivery manager, merchandising manager, warehouse manager, and I. T. Manager.Managed day to day warehouse and facility operations of a beverage distributor, including full logistics cycle from receiving to merchandising after delivery.Reduced operations cost by implementing procedural and infrastructure changes.Monitored employee productivity and optimized or changed procedures to reduce cost.Increased productivity and reduced operations labor force by ~24%.Oversaw and launched rerouting of delivery routes to reduce number of combo trucks on routes.Implemented software, solutions and practices to automate and increase efficiencies in printshop allowing for reduction in labor force and production cost.Oversaw and implemented the closing of our vehicle maintenance facility freeing up $150,000/year in labor responsibility and after initial vehicle repairs cut total fleet maintenance including parts to less than $150,000/year.Negotiated pricing with vendors to ensure low cost and excellent service across all areas of responsibility. Oversaw daily information technology operations including but not limited to data backup, quality and availability, network security, hardware maintenance and repair at three geographically dispersed warehouses.Developed infrastructure for network, including wired and wireless devices and security of network.Evaluated and initiated installation of a 72 camera surveillance system using AXIS cameras and Milestone Systems NVR.Performed trouble shooting and repair of all issues related to mobile computers, workstations, and servers.Installed and managed VMware environment of 3 servers hosing 12 virtual machines.Served as group training administrator for all departments.Implemented a web based job submission tool as well as a document solution to improve document workflow and retrieval.

Administered Windows and Linux (Red Hat and Debian) systems.Maintained 3000 User / 1500 node network consisting of Linux, Windows and Mac computers that span three campuses.Deployed Active Directory, DHCP, DNS, Ticketing System Administrator. Administered Evisioins including Argos, Form Fusion, IntelleCheck, MAPS and UC4.Implemented and administered content filtering firewall.

Oversaw daily information technology operations including but not limited to data backup, quality and availability, network security, hardware maintenance and repair at three geographically dispersed warehouses.Supervised two additional staff members located in Anniston and Selma.Developed infrastructure for network, including wired and wireless devices and security of network.Triaged and repaired all issues related to mobile computers, workstations, and servers.Executed employee training in all departments.