James De Quadros Email & Phone Number

Victoria, Bc, Ca

Victoria, Canada

- Support acceptance within Central 1 and the Canadian CU system to support aligned business offerings, with the goal of providing an array of innovative retail products and services- Assist 90+ Operations Manual subscribers (BC and Ontario credit unions) with various inquiries as the first point of contact within Product Compliance & Design department.- Provide ongoing guidance, support and subject matter expertise on risk management practices, credit union branch operations, and policy & procedure recommendations.- Utilize Wrike project management tool to record information on inquiries completed, stakeholder contacts, and outcomes of regulatory, compliance and legal challenges.- Manage weekly standup/agile meetings to provide information on new obstacles that credit unions are facing, system updates, and feedback for continuous improvement.- Work with additional PCD and C1 team members to solve more complex issues, including AML, internal Legal/Compliance team members, and external counsel.- Provide subject matter expertise in credit union branch operations and compliance needs in creation and/or revision of the library of 700+ operational forms and Manuals content to align with changing regulatory and compliance mandates.- Assist with Market Conduct Code reviews of upcoming national forms initiative.- Responsible for onboarding new member credit unions to the Operations Manual program, including relationship management, contracts, webinars, and access needs.- Collect data from various sources for analytical and reporting purposes, including CU surveys, to ensure that the Operations Manual program meets subscriber needs.

Victoria, British Columbia, Canada

- Collect, sort and deliver mail items in a timely and professional manner, using portable communication devices.- Load, unload and operate a postal vehicle while maintaining security of the items and a safe driving record.- Effectively communicate with customers and the general public, troubleshooting issues.- Proficiency in maintaining records, preparing routine reports and correspondence, and organizing/filing material.- Flexible to work in all weather conditions while carrying loads of up to 50 pounds.

North Vancouver

Manager, Financial Services Duties- Responsible for the branch administration and oversight of retail and commercial loans, mortgages, registered products, and investment portfolios.- Oversee sales and service activities while maintaining member privacy and confidentiality, high service delivery and effective daily operations.- Recruitment, retention, and development of individuals through setting objectives, ongoing performance management, and salary/merit increases.- Proactive coaching (group and 1:1 sessions) and development of employees to assist them in achieving career success and growth. • Provide staff development opportunities through branch learning sessions, internal and external training, and education courses. Ensure that each employee has a learning plan in place and the resources available to follow through.• Direct communication and liaison with all areas of BlueShore Financial including Legal, Marketing, Credit, Finance and HR departments to ensure operational excellence and client service and sales.• Proficient in providing administrative support services, including regular budgeting and review, processing expenses, Accounts Payable, Accounts Receivable, accruals, etc.• Branch Champion for Central 1’s Province-Wide Get Your Share program.Branch Compliance Manager Duties- Supervise the compliance process for Mutual Fund Advisors, ensuring prompt communication of regulatory/legislative changes and potential impacts.- Ensure that business is conducted on behalf of Credential Asset Management and that Advisors are compliant with securities legislation and rules of the Mutual Fund Dealers Association (MFDA), mitigating risks to day-to-day business operations.- Ensure corporate and regulatory policies and procedures are updated, understood and followed, providing guidance for compliance matters that occur.- Conduct compliance reviews to assess that structured processes are assisting to achieve desired outcomes, while mitigating risks.

Account Manager Duties- Focus on contributing to client experience and team sales by assisting clients with their full range of financial needs, for both business and personal clients.- Complete personal credit applications to help clients understand and create their financial and life goals through lending.- Use of financial tools and other resources to understand client investment goals and comfort levels to provide then with financial advice to meet short- and long-term planning needs. This includes a broad range of analytical, research and problem-solving skills.- Client-first focus to provide advice and products/services to build long term profitable relationships and to find the right fit for our clients through partner referrals. - Ensure due diligence to process credit and investment applications to protect clients and the RBC brand.Manager of Client Care Duties- Hire employees and provide opportunities for learning and development, leveraging staff’s strengths to create a positive work environment; manage human resource issues.- Complete regular reviews and hold ongoing coaching discussions with employees to ensure that commitment, skills, knowledge and accreditations meet position requirements.- Review employees’ adherence to rules as per Code of Conduct, Privacy Guidelines and Management of Risk to ensure that company values and polices are followed and reviewed on a regular basis.- Monitor and adhere to guidelines set by government regulators to prevent fraud, anti-money laundering (AML) and anti-terrorism financing.

North Vancouver, British Columbia, Canada

- Responsible for the daily operation and safety of all guests and staff on Grouse Mountain.- Coordinate logistics for response to First Aid and emergency procedures.- Responsible for event planning for daily presentations, festivals and international events.- Ensure that the hiring and training of lift operators and mountain crews adheres to the requirements for the diverse environment and conditions.- Create manuals and procedures for lift operations to ensure that correct regulations are being followed as per the Ministry of Transportation and Highways.- Act as the Peak Customer Service Seminar Facilitator to introduce new employees to service and experience standards.- Discipline of employees and guests that do not adhere to safety regulations according to Grouse Mountain and the Ministry of Transportation and Highways.- Responsible for accident investigations, documentation and providing change recommendations to prevent further incidents through reports, meetings and workshops.- Resolve guest and employee complaints and issues.- Machine operation experience includes snowmobiles, transporters and snow groomers.

North Vancouver

Branch Compliance Officer License

Investment Funds In Canada (Ific), License To Sell Mutual Funds.

University Transfer Courses, Social Sciences