Jamie Carr Email & Phone Number

Newcastle Upon Tyne, United Kingdom

Working on the Rolls-Royce contract looking after the VMWare and WinTel services which HPE support for Rolls-Royce. Technologies which are supported are Windows Server (2000, 2003, 2008 and 2012)VMWare ESXi (4.0, 5.0 and 6.0)vCenter ServervCenter SRMBlade ChassisAlso as part of my role I work within Problem Management for the WinTel area.

This role is a 2nd line helpdesk engineer, I work as part of a team which are an escalation route for the customers engineer whom is classed as the 1st line support. This requires good communication skills and the ability to work quickly and efficiently.The platform that is supported is a miniature data centre sited in a location, it comprises of NetApp SAN’s with HP Servers running VMWare ESXi (versions 4 and 5) along with CISCO networking equipment. There are then servers which are running Microsoft Windows Server 2003 R2 which host the following technologies, RADIA, Microsoft SQL Server, service desk software, Netcool monitoring software, McAfee AntiVirus, Microsoft Exchange Server 2003, Microsoft Office Communicator 2005, Microsoft Internet Information Services 6.0, Windows Sharepoint Portal Services 3.0, Sanctuary Command and Control and Quest ActiveRoles Server. In addition the solution encompasses the standard technologies of Active Directory, Group Policy, certificate services, DNS, DHCP and DFS.Along with the above I am also responsible for supporting client side operating system of Windows XP (SP3) with Microsoft Office 2003 and various other client side applications. With supporting a wide range of technologies I have gained experience in all of the above, but with having experience from previous jobs in most of these technologies my knowledge is of quite a high level.

Starting at this company I was stationed in the workshop for a year, this included building and repairing computers, running maintenance such as Virus scans on these computers. Installing and configuring Windows XP Professional, Windows 2000, Windows Server 2003 and Windows Small Business Server 2003. After learning skills in the workshop I progressed into Technical Support. This included phone support to our customer base, many times this would also include using remote support tools. Platforms I was supporting would be mostly Microsoft Operating Systems, Veritas BackupExec, Sophos Anti-Virus, Panda Anti-Virus and Microsoft Office.I progressed to Field Support Engineer, my main role was to visit sites and solve problems that could not be solved over the phone. This also included installing new equipment into customer sites, which would consist of PC’s, Printers, Servers and network infrastructure devices. I soon progressed to be the main installer of all new networks. This also allowed me to work with networks, especially in areas such as VPN, DNS, AD and Group Policy. During this time I also initiated a maintenance procedure for company’s networks and servers, which was rolled out to the company; this made the company proactive instead of reactive. This role required a high level of customer service due to being in contact with customers constantly.With the company growing a first tier of management was needed. Due to my skills and progression through the company I was chosen for this post. I managed the SES department which consisted of 3 engineers including myself. My roles now include reporting back to senior management any problems and current progress in the department, ensuring stock is ordered on time for installs, ensuring jobs are logged correctly and completed on time and ensuring management of servers is maintained. I also ensure that the customers are kept updated with their issue’s and the engineer works with them through the problem.

I worked as a trainee technician. My roles included cleaning computers, stocking printers with paper, installing software on computers and running a backup. I was also placed in charge of monitoring use of computer rooms at lunch time, this was done by using software called Ranger. I also used Sophos Anti-Virus, Windows Server 2000, Windows 2000, Windows XP Professional, Microsoft Office and Ranger.

Foundation Degree, Ict Support, Pass

Studied part time while in a full time position to further my knowledge in IT.

Information Technology (As Level), Information Technology

Education record