Jim Hines Email & Phone Number

Louisville, Ky, Us

Moline, Il, Us

Minnetonka, Minnesota, Us

• Designed cloud-based implementation plans for legacy revenue systems.• Streamline entire project operations by documenting interfaces as well as developing effective plans.• Documented testing approach using SDLC as a guide in Waterfall methodology.• Provided business partner support.• Developed testing plan to ensure data integrity.• Partnered with organizational leaders to identify, implement and sustain process improvements and cost reduction opportunities.• Provided expert-level field support for revenue systems.• Partnered with business leadership to document workflows and develop reporting methodology.

Pittsford, New York, Us

• Partnered with both internal and external business leaders to identify, implement and sustain process improvements and cost innovation opportunities before, during and after acquisition.• Led Enterprise Merger & Acquisition integration efforts achieving acquisition cost savings and operational efficiency targets through project planning and careful execution.• Delivered M & A management, bringing different divisions together to achieve financial and operational goals.• Documented testing approach using SDLC as a guide in Agile methodology.• Led development and implementation of legacy revenue systems to multiple ERPs.• Implemented cloud-based CRMs and documented the customer journey.• Led Enterprise level cloud-based revenue system migrations resulting in YOY savings and operational standardization.• Implemented and managed Engine ServiceDesk to track and authorize Change Requests.• Developed long-term strategy based on business models, KPIs and acquisition opportunity.• Implemented Enterprise CRM solutions to drive revenue and provided both onsite and remote demonstrations.• Revamped and modernized the entire infrastructure by moving to AWS-hosted applications.• Provided expert-level field support for revenue systems.• Implemented customer facing metrics for field support.• Managed risk and ensured compliance through implementation of operational standards and internal self-reporting.• Responsible for the creation of KPI reporting, scorecards and productivity analysis; providing recommendations that support budget management, effective cost-reduction strategies and improved customer accuracy.

New York, Ny, Us

• Partnered with strategic organizational leaders to proactively identify, implement and sustain key process improvements and cost innovation opportunities.• Implemented a revised Change Management process that streamlined operations and ensured sustainable release delivery.• Documented testing approach using SDLC as a guide in Agile and Waterfall methodologies.• Clearly defined department SOW and swim lanes to ensure on time project delivery.• Oversaw rewriting reporting engine resulting in the business having trend insight.• Lead efforts to update advertising system to eliminate costs and introduce operational efficiencies.• Lead efforts to update distribution system to modernize processes and reduce costs.• Standardized credit card processing to a single vendor, reducing PCI scope.• Implemented and then managed a remote workforce.• Designed, documented and implemented standardized Change Request methodology.• Led decommissioning of physical locations and systems.• Decommissioning on-premise systems, moving to AWS, which allowed the physical locations to be closed resulting in additional cost savings. • Implemented a revised Change Management process that streamlined operations and ensured sustainable release delivery.• Clearly defined department SOW and swim lanes to ensure on time project delivery.• Oversaw rewriting reporting engine resulting in the business having trend insight.• Managed capital budgets.

New York, Ny, Us

• Identified key process improvements and cost innovation opportunities.• Documented workflows from nine different locations and converged to one unified workflow.• Solved complex network issues by moving technologies to AWS.• Provided leadership status reports from MS Project GANTT charts.• Documented testing approach using SDLC as a guide in Agile and Waterfall methodologies.• Vetted vendors.• Lead production centralization project achieving cost savings and operational efficiencies.• Managed vendors with software revisions and cost control.• Optimized workflows for nine sites into a centralized environment.• Wrote SOPs and operational documentation.

Louisville, Kentucky, Us

• Implemented client/server revenue systems.• Implemented hosted CRM solution.• Integrated revenue systems to legacy ERP.• Deployed object-oriented reporting tool providing sales leadership with day end reports.• Implemented revenue tracking.• Edited newspaper copy.• Produced newspaper pages.• Implemented newspaper production systems.• Centralized workflows.• Implemented new network protocols.• Lead email conversion from MS Mail to MS Exchange.• Managed vendors and implemented cost controls.• Wrote requests and managed capital budgets.• Managed expense budgets and implemented standard reporting.