James H. Email & Phone Number

Munich, De

Telesis7 is now Nagarro. We join forces with the most amazing group of engineers and people one can find. A company driven by its client orientation and focus on people. CARING are our values and make the distance and difference irrelevant between intelligent people what drive us every day.I am honored to be part of a team that not only celebrates our unique strengths but also actively nurtures talent worldwide.I look forward to contributing to Nagarro's commitment to delivering outstanding service to our clients while providing stimulating challenges for our engineering team.

Chesterfield, Missouri, Us

Wireless BSS/OSS, Engineering, & Product EmphasisMergers and Acquistions - Technology focusBSS/OSS in the Cable and Telecom spaceApplication Portfolio RationalizationPortfolio / Program / Project Management* M&A technology integration experts for many Cable/Telecom/Wireless transactions Recently involved in the 10th largest (by market cap) acquisition of 2 Cable Firms with the incumbent

Stamford, Connecticut, Us

* Organize the technology transition among Bright House Networks, TWC Cable, and Charter Communications* Map business processes to key platforms across all 3 firms and work with key Business Units to determine strategic platforms to scale and migrate.* Build multiple program structures and teams to align organizations and business units for success on key technology integrations

Stamford, Connecticut, Us

Program Manager for OSS/BSS Provisioning program including activation channels for devices (HSD & Phone - docsis compliant) via IVR, Handheld Activation, and browser based tools for customer care agents and field install techs.Managed the build of web services to connect MSO Billing systems to ODS/EDW and OSS/BSS Provisioning systems.Operationalized an Oracle web-based provisioning program (OSM, UIM, ASAP modules connected to MetaSwitch)Led testing of 2000+ test cases via SIT/QA/UAT/ORT, working with lead technology partners Cap Gemini, Amdocs, Netcracker, Hitachi, Oracle and Xavient.Accelerated testing results base by driving completion of a multi-vendor based QA and UAT in a 45 day window with 5 day 12 hour war room support with 7x24 offshore testing support, follow-the-sun based model.

Stamford, Connecticut, Us

IT Portfolio M&A Lead - Technology Enterprise LiaisonCustomer Impacting Tech Portfolio (35 inter-related projects) and IT Operations Tech Programs (15 back office integrations)Technology Transition Services Agreement (TSA) author, including TSA durations for key platformsBusiness Services mapped to platformsFacilitate bi / tri-lateral M&A Technology Planning discussionsDevelop Technology readiness questionnaire and provide answers for technical Business UnitsJoint Migration Planning for key technology transitionsOperational Agreement mapping for transition servicesBuild portfolio, programs, and projects WBS in order to report full technology summary to COOCapital Budget mapping of existing programs to transition activities, aligning dependenciesTransition architecture planning to enhance/automate key activitiesInterface with multiple enterprise PMOs to ensure multiple facets of business planning are integratedFiscal responsibility of portfolio, program and project oversight.Execute on WBS delivery of the entire IT portfolio

Stamford, Connecticut, Us

Lead strategic initiatives for IT LeadershipManaged the scope of the Acquisition with Executive Leadership to ensure all Customer services persist with minimal interruptionManaged Transition Services Agreement for M&A Activity between acquirer and sellerPerformed an audit of existing platforms that would need to persist for the Transition Services Agreement, including site visits with seller's Senior IT leadership and field sites acquiredManaged Technology list to ensure seamless transition from seller’s platforms to normalize to the acquirer’s business platforms/processesTransition from incumbent data warehouse to a transition data warehouse to then normalizing to standard data warehouse for the acquirerTransition new employees from current email, ERP functions, and network config (WAN) to acquirer’s standard platformsMigrate server farms from one domain to target domain including operational network/system change management to ensure proper operational governanceCo-managed a PCI Compliance initiative to bring all acquired assets, security policies, network segments, user accounts, and platforms under standard PCI governance

St Louis, Missouri, Us

Executed IT Operations Strategies for two Fortune 500 firms, resulting in IT Operations roadmaps that reduced IT Support costs and enhanced the break-down of IT departmental silos by integrating all facets of IT Operations. Lead strategic service management tool enablement engagements with specialty in incident, change, service request, cmdb, portfolio, program, and project management delivery. Areas of emphasis in Org Change Management, Executive Service Management Dashboards, Program Delivery Interdependencies, Service Management Tool Enablement. Most engagements dealt in the strategy of improving Service Management processes and tools and gaining buy-in for Organizational Change as the changes impact IT Operations. Lead engagements at Fortune 50 Consumer Products firm, Fortune 250 Insurance Firm and Fortune 250 Financial Services firm for total year over year management of $2.5M in services.Worked with vendor partners including IBM, CSC, Unisys, and Infosys to consolidate Service Management work into a single platform. Lead 3 large servicenow implementations from pre-sales to execution, then through a multi-year services engagement roadmap. Implementation sizes impacting 400-3000 usersLead PPM assessment activities that resulted in business process improvement in the PM space and automated executive views into the Project Portfolio.

Stamford, Connecticut, Us

Built a PMO greenfield, including best practices standards, project management process, portfolio selection techniques, and Project/Enhancement intake and execution.Grew the PMO from IT focused into a cross BU discipline that included Care, Product Management and eventually a Strategic Enterprise PMO, supported by the CA Clarity platform to enable consolidate Portfolio, Project, and Resource Management viewsImplemented Business Objects architecture to mine operational, portfolio, project, and resource management data to highlight health of operations through the CA Clarity platform.Built a Resource Management process that highlighted who was working on what, and what is not currently getting done with baseline staffing levels, managing $10M+ salary and wages expenseArchitected an Overall IT Operations metrics framework that spanned all of IT metrics by department, including PM metrics, Service Management metrics, and Web engagement metricsWorked on special assignments such as launching the Business Continuity/Disaster Recovery Redundant DC site supporting 250+ business applicationsProgram managed an application rationalization to reduce the application footprint and consolidate around strategic platformsM&A POC for the IT department, and coordinator of IT level presentations for the Audit Committee and Board of DirectorsRepresented Computer Associates on the Clarity platform to be a Customer Ambassador for 5 years and presented at CA World on the PPM platform for 3 years in a row and also met with several prospective clients for the CA team in order to explain the value that can be achieved by implementing the platform

Provided guidance on building a Project Management Office from the ground up on site at Charter Communications. Included working with the CIO to put in place a Governance program and a centralized PPM reporting system for the IT department

Zurich, Zurich, Ch

Led strategic technology evaluation for the A-B Engineering building in cutting over from land-line based voice and data to a secure cloud based computing and telephone network from Cisco systemsOrganized a new technology evaluation looking at Legal Matter Management systems in order to reduce the companies' exposure to legal vendor charges' inaccuracies.

Overland Park, Kansas, Us

Managed the process maturity for 7 ITIL areas. Owned the project plan to implement each of the process modules. Worked with technical teams to build an internal service catalog. Helped to document process workshops and mapped job titles to roles in the process.

Overland Park, Kansas, Us

Served as a Release Program Manager for a multi-billion dollar project that offered large business a combined data and voice offering. The aspects of the program managed included Engineering, HR, Training, IT, Marketing, Local, Long Distance, and Wireless. Worked with vendors Cisco, Nortel, Tellabs, Telcordia etc. Managed overall program status, issues, risks, and changes to the program scope.

Overland Park, Kansas, Us

Managed build out of the infrastructure for Sprint PCS 3G wireless vault. This included making games and ringtones available over the sprint data network. Most coordination included working with the infrastructure team and the security teams to build dmzs to deliver a robust architecture. Built a standardized project plan by working with a group of lead PMs to tie to the application development project plan ensuring consistency

Mba

Bs, Finance & Spanish