James Hook Email & Phone Number

Radnor, Pennsylvania, Us

• Oversee 24+/- million sqft portfolio of industrial warehouse space throughout Indiana and Southern Chicago suburbs• Perform regular site visits, monitor all on-going maintenance/construction projects • Plan & budget long-range capital improvements• Manage TI improvement projects with contractors to ensure projects are completed in a efficient manner for clients• Manage & resolve code or fire violations issued by AHJ • Manage & plan property operating budgets• Review & distribute account reconciliations & operating expense resets• Manage & maintain routine reporting such as property inspections, roof inspections, fire inspects & lighting/energy reports. • Monitor AR to ensure accounts are current & expenses are collected in a timely manner • Submit, review, process invoicing

Dallas, Tx, Us

• Managed facilities maintenance work order assignments and various capital projects for a 127 location portfolio throughout UPS's Northern Plains District (IA, MN, ND, NE, SD, WI).• Managed 1 full time Facilities Coordinator & serve as back up coverage to 2 dedicated technicians within assigned region.• Managed and resolve compliance and regulatory violations issued by state and local governments.• Constructed and managed vendor dispatch matrix to streamline work order requests, improving work efficiency and response by 37% resulting in improved completion time by 32%.• Managed preventative maintenance program throughout region and work with client to improve preventative maintenance on various assets and items.• Worked with Facilities Coordinator to source vendors and build service relationships throughout the Northern Plains District.• Conducted weekly client meetings to improve client visibility and provide updates on facilities performance within assigned region.• Managed and assisted with soft services (Janatorial, Landscaping, Snow removal).• First point of contact for Covid positive site response.

Dallas, Tx, Us

• Managed work order assignments and various capital projects for a 137 location portfolio throughout AZ, CA, HI, NV totalling 19.7 million square feet.• Managed a team of 10 full time service delivery coordinators and served as back up coverage to 8 dedicated technicians within assigned region. • Managed and resolved compliance and regulatory violations issued by state and local governments.• Coordinated disaster recovery for facilities within entire client portfolio (Wildfires, Tornadoes, Hurricanes).• Collaborated with team to reduce redundancy and inefficiencies in processes and procedures while developing SOPs to capture evolving processes.• Conducted bi-weekly client meetings to improve client visibility and provide updates on facilities performance within assigned region.

Indianapolis, Indiana, Us

• Managed a team of 11 Service Technicians, coordinating dispatching and establishing their schedules• Managed various aspects of projects within Service Department including AIA billing/invoicing/waivers, change orders, time & material tickets, and scheduling.• Conducted site visits to ensure project progression and site safety • Worked with customers & clients on contract administration, service agreements, sales presentations. • Managed financial KPIs and forecasting for Service Department, obtaining a minimum of $150k in monthly service revenue. • Assisted with new hire on-boarding and SOP implementation for service department which increased operational organization • Assisted with organization of team building events each quarter.

West Lafayette, In, Us

• Provided operational/facility support to Computer Science Department - 2 buildings • Assisted in planning and assignment of graduate student offices• Created and updated building maps and signs • Assisted with management of key assignments and distribution• Served as liaison to building staff and enter work orders, coordinated building repairs and renovation projects as needed• Worked with various teams and vendors to obtain project quotes and estimates• Assisted in planning and requesting capital projects for repairs and renovations.• Assessed furniture needs and options for laboratories and offices • Collaborated in designing room layouts for renovation projects• Worked with space management and various guests on event coordination within facility • Supervised 8 mailroom student workers

Bachelor Of Business Administration - Bba

Associate Of Science - As, Business Administration And Management, General