James Hook Email & Phone Number

Radnor, Pennsylvania, US

• Oversee 24+/- million sqft portfolio of industrial warehouse space throughout Indiana and Southern Chicago suburbs
• Perform regular site visits, monitor all on-going maintenance/construction projects
• Plan & budget long-range capital improvements
• Manage TI improvement projects with contractors to ensure projects are completed in a efficient manner for clients
• Manage & resolve code or fire violations issued by AHJ
• Manage & plan property operating budgets

Dallas, TX, US

• Managed facilities maintenance work order assignments and various capital projects for a 127 location portfolio throughout UPS's Northern Plains District (IA, MN, ND, NE, SD, WI).
• Managed 1 full time Facilities Coordinator & serve as back up coverage to 2 dedicated technicians within assigned region.
• Managed and resolve compliance and regulatory violations issued by state and local governments.
• Constructed and managed vendor dispatch matrix to streamline work order requests, improving work efficiency and response by 37% resulting in improved completion time by 32%.
• Managed preventative maintenance program throughout region and work with client to improve preventative maintenance on various assets and items.
• Worked with Facilities Coordinator to source vendors and build service relationships throughout the Northern Plains District.

Dallas, TX, US

• Managed work order assignments and various capital projects for a 137 location portfolio throughout AZ, CA, HI, NV totalling 19.7 million square feet.
• Managed a team of 10 full time service delivery coordinators and served as back up coverage to 8 dedicated technicians within assigned region.
• Managed and resolved compliance and regulatory violations issued by state and local governments.
• Coordinated disaster recovery for facilities within entire client portfolio (Wildfires, Tornadoes, Hurricanes).
• Collaborated with team to reduce redundancy and inefficiencies in processes and procedures while developing SOPs to capture evolving processes.
• Conducted bi-weekly client meetings to improve client visibility and provide updates on facilities performance within assigned region.

Indianapolis, Indiana, US

• Managed a team of 11 Service Technicians, coordinating dispatching and establishing their schedules
• Managed various aspects of projects within Service Department including AIA billing/invoicing/waivers, change orders, time & material tickets, and scheduling.
• Conducted site visits to ensure project progression and site safety
• Worked with customers & clients on contract administration, service agreements, sales presentations.
• Managed financial KPIs and forecasting for Service Department, obtaining a minimum of $150k in monthly service revenue.
• Assisted with new hire on-boarding and SOP implementation for service department which increased operational organization

West Lafayette, IN, US

• Provided operational/facility support to Computer Science Department - 2 buildings
• Assisted in planning and assignment of graduate student offices
• Created and updated building maps and signs
• Assisted with management of key assignments and distribution
• Served as liaison to building staff and enter work orders, coordinated building repairs and renovation projects as needed
• Worked with various teams and vendors to obtain project quotes and estimates

Bachelor Of Business Administration - Bba

Associate Of Science - As, Business Administration And Management, General