James Dickens Email & Phone Number

Charlotte, Nc, Us

Chicago, Illinois, Us

•Coaching and Development- Lead & develop new learners of the GoHealth culture, carrier training, continued education for current agents, develop Member Services, Together Health, Captive Sales agents. Conducting skills gap analyses to identify areas of improvement. Train the trainer▪Performance Management- (Class size 20-40) Facilitate face to face and virtual learning of internal Sales Process, Medicare basics, Internal Systems. Partner with the ID team, Sales Strategies team to implement new sales training materials. Results impact increase in effectuation by 10.6%, 5.6% decrease in pre-effective cancellations. ▪Administrative- Responsible for daily tasks inclusive of payroll management, escalation management and talent acquisition activities•Onboarding- Collaborate with Pre-License to ensure new hires complete AHIP, Carrier Certifications. Partner with ID teams to develop and utilize tools like LMS and onboarding process to ensure a great learner experience.

Chicago, Illinois, Us

Licensed Health Insurance Leader- Comprehensive knowledge of product offerings, including Major Medical & other ancillary health products (Centene/Ambetter, Blue Cross Blue Shield ). Inspect that all opportunities to secure additional business have been maximized, working closely with sales agents. Driving overall desired culture and behavior within the campaign Onboard, manage and coach team managers & sales agents in order to drive improvements across the sales floor. Manage new hires nesting to bridge the gap from training room to RTS. Training new hires on Consultative sales, call flow, Emotional Intelligence and Campaign specific metrics & product knowledge.

Chicago, Illinois, Us

Provide coaching and development to Team Leads to promote career growth as well as the growth of their direct reports. Hold Team Leads and Agents accountable via behavior based coaching to meet required metrics such as Quality, Call Efficiency, Sales Targets, and Compliance.

Specializing in concerts & Events, Clubs & Band /Artists showcasing, Weddings & Receptions, Corporate events & Parties. Private Parties. Creating custom mixes for clients as they want specialized music for introductions and formality songs.

Orlando, Fl, Us

Responsible for managing Sales Executives in call center environment. Ensuring Sales agents meet internal and client driven KPI's. Identify and develop sales agents as they come out of training so that they can maximize all opportunities in the process adapting to sales floor environment. Conduct interviews to ensure new hires meet the need of the company and client perspective programs. Monitor of sales calls to ensure sales initiatives are being met, representatives are compliant with company policy and client guidelines. Analyze data to determine the root cause of both positive and negative business results and will help create solutions to major issues. Motivate and encourage sales team to compete in a competitive sales environment while exceeding expectations. While coaching sales agents to a consultative sales approach to there calls, I apply the same type of consultation as you often need to know what your agents are looking for. From the needs assessment I work to get the buy in of the agents to get the type of productivity we need for the program. Creating pay for performance structures for sales agents to qualify for.

Orlando, Fl, Us

Serving as administrative assistant to operations manager. Also escalations manager. All escalated items for client must be reviewed & processed by me before sending to client on behalf of customers. Providing solutions to agents on the floor when sales managers are not available.Sales/Account Executive in telesales environment initiating contact and makeing outgoing calls to new/existing small business with an annual revenue of 2,000 to 10,000 dollars a yr. Customers who ship with or are new to a major shipping carrier. The Sr. Account Executives' primary goal is to provide customers with value-based solutions/recommendations that result in increased shipping with a major shipping carrier. Responsible for new business development, account implementation and maintaining customer relationships through consultative sales approach. Demonstrating the ability to carry on a business conversation with business owners & decision makers resulting in the taking of market share from competitors.

Working closely with clients & targetd venues, Over see other staff memebers as well as traveling staff. Document the events via reporting/pictures and more...As the Emcee Im responsible for the engery levels of the staff and the fans or consumers that come to the display..Entertaining crowds consisting of fifthteen to twenty thousand every race weekend....

Oversaw event operations from start to finish. Assisted with coordinating event set-up at venues. Communicated with Account Coordinator on a regular basis concerning all event logistics and operations for NASCAR/DeWALT events. Kept up to date with trends in the racing industry.Communicated key brand messages to consumers onsite.Created a buzz about the client's business, raised brand awareness and informed consumers of client's website. Responsible for creating a fun, exciting and welcoming environment to increase consumer participation.Post-event recaps and analysis; event photos.

Identified and built short and long-term strategic relationships with potential candidates through networking, cold-calling and proactive research. Created an ongoing candidate pipeline through various communication campaigns (i.e. calling and emailing). Searched for new artists, bands and producers to gain sales for studio sessions and sponsorship for Indie record.Attended showcases and music festivals also visit artist/band websites and social networking sites.Retained knowledge about culture and practices within the music and recording industry.Spread the word about Indie record label.

Working closely with clients & targetd venues, Over see other staff memebers as well as traveling staff. Document the events via reporting/pictures and more...As the Emcee Im responsible for the engery levels of the staff and the fans or consumers that come to the display..Entertaining crowds consisting of fifthteen to twenty thousand every race weekend....

Assisted with coordinating event set-up at venues. Communicated with Account Coordinator on a regular basis concerning all event logistics and operations for NASCAR/DeWALT events. Kept up to date with trends in the racing industry.Communicated key brand messages to consumers onsite.Created a buzz about the client's business, raised brand awareness and informed consumers of client's website. Responsible for creating a fun, exciting and welcoming environment to increase consumer participation.Post-event recaps and analysis; event photos

Door to door marketing. Marketing various products for fortune 500 companies. Dealing with new leads, existing accounts, & recovery.

Create and produce on air promotional announcements for Heat From The Streets as well as host of the show..Show was dedicated to local artist and unsigned artist across the states. On site remotes, distribution of promo cd's and station premiums. Board Operator for Syndicated Russ Parr Morning Show.

Board operator for Russ Parr Morning show, and live broadcast for an array of venues. Promoted the image of the station at various events and appearances at various locations for Heat on the streets (Show dedicated to local artists). Interacted with listeners via phone.Contacted community and non-profit organizations to set-up additional events.Acted as liaison for community events. Assembled equipment and giveaway materials for all weekly remotes.Updated website pages, created PowerPoint recaps of events. Database winner information.

Barber, Barbering/Barber

Certificate Program, Media Communications

Music Business

Ba, Communications/Marketing

Bachelor Of Arts, Music Business

Bachelor Of Arts, Mass Communications