James Dickens

James Dickens Email and Phone Number

Corporate Sales Trainer @ GoHealth
Charlotte, NC, US
James Dickens's Location
Charlotte, North Carolina, United States, United States
James Dickens's Contact Details

James Dickens personal email

About James Dickens

About Me:Energetic and proactive. A team-player attitude and desire to work in a, well-cultured agency positioned in a fast-paced and exciting industry. Professional Highlights2019 Top Sales Manager for OEP (Centene)Focus Five Award (event creations, commercial sales, event marketing and business management. Proven excellence in positive public relations that affect marketing effectiveness with the ability to represent the company in a courteous and professional manner. Profound interpersonal skills with effective communication both orally and in writing. Excellent organizational skills with ability to manage multiple projects, meet deadlines and work effectively under time and resource constraints. Leading & Developing top sales agents and leaders within the company. Specialties: Licensed Health Insurance Professional Event Management, brand promotions, art, attention to detail, broadcast, cold calling, customer relations, data entry, database administration, imaging, logistics, materials management, microsoft access, microsoft excel, microsoft office, microsoft outlook, microsoft powerpoint, microsoft word, netscape, networking, profit, recording, research, sales, secretarial, spreadsheets, strategic, telephone skills, web site production, Trainer 1 Certification with Connextions an Optum Company, Green belt certified with Connextions an Optum Company.

James Dickens's Current Company Details
GoHealth

Gohealth

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Corporate Sales Trainer
Charlotte, NC, US
Employees:
2414
James Dickens Work Experience Details
  • Gohealth
    Corporate Sales Trainer
    Gohealth
    Charlotte, Nc, Us
  • Gohealth
    Corporate Training Facilitator
    Gohealth Dec 2020 - Present
    Chicago, Illinois, Us
    •Coaching and Development- Lead & develop new learners of the GoHealth culture, carrier training, continued education for current agents, develop Member Services, Together Health, Captive Sales agents. Conducting skills gap analyses to identify areas of improvement. Train the trainer▪Performance Management- (Class size 20-40) Facilitate face to face and virtual learning of internal Sales Process, Medicare basics, Internal Systems. Partner with the ID team, Sales Strategies team to implement new sales training materials. Results impact increase in effectuation by 10.6%, 5.6% decrease in pre-effective cancellations. ▪Administrative- Responsible for daily tasks inclusive of payroll management, escalation management and talent acquisition activities•Onboarding- Collaborate with Pre-License to ensure new hires complete AHIP, Carrier Certifications. Partner with ID teams to develop and utilize tools like LMS and onboarding process to ensure a great learner experience.
  • Gohealth
    Sales Manager
    Gohealth Jun 2019 - Dec 2020
    Chicago, Illinois, Us
    Licensed Health Insurance Leader- Comprehensive knowledge of product offerings, including Major Medical & other ancillary health products (Centene/Ambetter, Blue Cross Blue Shield ). Inspect that all opportunities to secure additional business have been maximized, working closely with sales agents. Driving overall desired culture and behavior within the campaign Onboard, manage and coach team managers & sales agents in order to drive improvements across the sales floor. Manage new hires nesting to bridge the gap from training room to RTS. Training new hires on Consultative sales, call flow, Emotional Intelligence and Campaign specific metrics & product knowledge.
  • Gohealth
    Interim Program Manager
    Gohealth Apr 2020 - Jul 2020
    Chicago, Illinois, Us
    Provide coaching and development to Team Leads to promote career growth as well as the growth of their direct reports. Hold Team Leads and Agents accountable via behavior based coaching to meet required metrics such as Quality, Call Efficiency, Sales Targets, and Compliance.
  • Wpeg/Wbav Beasley Mediagroup
    Promotions Assistant
    Wpeg/Wbav Beasley Mediagroup Aug 2018 - Present
  • Split Second Sound & Dj Services
    Entertainer/ Dj
    Split Second Sound & Dj Services Dec 2008 - Present
    Specializing in concerts & Events, Clubs & Band /Artists showcasing, Weddings & Receptions, Corporate events & Parties. Private Parties. Creating custom mixes for clients as they want specialized music for introductions and formality songs.
  • Optum (Formerly Alere Wellbeing)
    Supervisor
    Optum (Formerly Alere Wellbeing) Dec 2009 - Aug 2017
  • Connextions
    Senior Sales Coach
    Connextions Apr 2009 - Mar 2016
    Orlando, Fl, Us
    Responsible for managing Sales Executives in call center environment. Ensuring Sales agents meet internal and client driven KPI's. Identify and develop sales agents as they come out of training so that they can maximize all opportunities in the process adapting to sales floor environment. Conduct interviews to ensure new hires meet the need of the company and client perspective programs. Monitor of sales calls to ensure sales initiatives are being met, representatives are compliant with company policy and client guidelines. Analyze data to determine the root cause of both positive and negative business results and will help create solutions to major issues. Motivate and encourage sales team to compete in a competitive sales environment while exceeding expectations. While coaching sales agents to a consultative sales approach to there calls, I apply the same type of consultation as you often need to know what your agents are looking for. From the needs assessment I work to get the buy in of the agents to get the type of productivity we need for the program. Creating pay for performance structures for sales agents to qualify for.
  • Connextions
    Elevated Request Manager Fedex
    Connextions Feb 2009 - Apr 2012
    Orlando, Fl, Us
    Serving as administrative assistant to operations manager. Also escalations manager. All escalated items for client must be reviewed & processed by me before sending to client on behalf of customers. Providing solutions to agents on the floor when sales managers are not available.Sales/Account Executive in telesales environment initiating contact and makeing outgoing calls to new/existing small business with an annual revenue of 2,000 to 10,000 dollars a yr. Customers who ship with or are new to a major shipping carrier. The Sr. Account Executives' primary goal is to provide customers with value-based solutions/recommendations that result in increased shipping with a major shipping carrier. Responsible for new business development, account implementation and maintaining customer relationships through consultative sales approach. Demonstrating the ability to carry on a business conversation with business owners & decision makers resulting in the taking of market share from competitors.
  • Jhe Production Group
    Mobile Marketing Tour Manager/Emcee For Dewalt
    Jhe Production Group Dec 2007 - Dec 2008
    Working closely with clients & targetd venues, Over see other staff memebers as well as traveling staff. Document the events via reporting/pictures and more...As the Emcee Im responsible for the engery levels of the staff and the fans or consumers that come to the display..Entertaining crowds consisting of fifthteen to twenty thousand every race weekend....
  • Jhe Production Group
    Marketing/Tour Manager
    Jhe Production Group Dec 2007 - Dec 2008
    Oversaw event operations from start to finish. Assisted with coordinating event set-up at venues. Communicated with Account Coordinator on a regular basis concerning all event logistics and operations for NASCAR/DeWALT events. Kept up to date with trends in the racing industry.Communicated key brand messages to consumers onsite.Created a buzz about the client's business, raised brand awareness and informed consumers of client's website. Responsible for creating a fun, exciting and welcoming environment to increase consumer participation.Post-event recaps and analysis; event photos.
  • Obia Studios
    Talent Scout, Recruiter
    Obia Studios May 2006 - Mar 2008
    Identified and built short and long-term strategic relationships with potential candidates through networking, cold-calling and proactive research. Created an ongoing candidate pipeline through various communication campaigns (i.e. calling and emailing). Searched for new artists, bands and producers to gain sales for studio sessions and sponsorship for Indie record.Attended showcases and music festivals also visit artist/band websites and social networking sites.Retained knowledge about culture and practices within the music and recording industry.Spread the word about Indie record label.
  • Mobile Trak Inc
    Emcee/Tour Manager
    Mobile Trak Inc Aug 2005 - Nov 2007
    Working closely with clients & targetd venues, Over see other staff memebers as well as traveling staff. Document the events via reporting/pictures and more...As the Emcee Im responsible for the engery levels of the staff and the fans or consumers that come to the display..Entertaining crowds consisting of fifthteen to twenty thousand every race weekend....
  • National Tour Inc
    Promotional Assistant
    National Tour Inc Aug 2005 - Nov 2007
    Assisted with coordinating event set-up at venues. Communicated with Account Coordinator on a regular basis concerning all event logistics and operations for NASCAR/DeWALT events. Kept up to date with trends in the racing industry.Communicated key brand messages to consumers onsite.Created a buzz about the client's business, raised brand awareness and informed consumers of client's website. Responsible for creating a fun, exciting and welcoming environment to increase consumer participation.Post-event recaps and analysis; event photos
  • Perth Acuisitions
    Field Rep
    Perth Acuisitions Jul 2005 - Aug 2005
    Door to door marketing. Marketing various products for fortune 500 companies. Dealing with new leads, existing accounts, & recovery.
  • Wchh Hot 92.7/Wqnc Q92.7
    On Air Talent
    Wchh Hot 92.7/Wqnc Q92.7 Feb 2003 - Aug 2005
    Create and produce on air promotional announcements for Heat From The Streets as well as host of the show..Show was dedicated to local artist and unsigned artist across the states. On site remotes, distribution of promo cd's and station premiums. Board Operator for Syndicated Russ Parr Morning Show.
  • Wchh Hot92
    Radio Personality/Promotions
    Wchh Hot92 Feb 2003 - May 2005
    Board operator for Russ Parr Morning show, and live broadcast for an array of venues. Promoted the image of the station at various events and appearances at various locations for Heat on the streets (Show dedicated to local artists). Interacted with listeners via phone.Contacted community and non-profit organizations to set-up additional events.Acted as liaison for community events. Assembled equipment and giveaway materials for all weekly remotes.Updated website pages, created PowerPoint recaps of events. Database winner information.

James Dickens Skills

Event Management Marketing Event Planning Management Leadership Crm Sales Public Relations Customer Service Training Social Networking Advertising Customer Satisfaction Team Building Social Media Marketing Program Management Microsoft Excel Social Media Microsoft Office Entertainment Coaching Marketing Strategy Strategy Account Management Recruiting Marketing Communications

James Dickens Education Details

  • Park West Barber School
    Park West Barber School
    Barbering/Barber
  • Full Sail University
    Full Sail University
    Media Communications
  • Full Sail University
    Full Sail University
    Music Business
  • Barber Scotia College
    Barber Scotia College
    Communications/Marketing
  • Full Sail University
    Full Sail University
    Music Business
  • Barber-Scotia College
    Barber-Scotia College
    Mass Communications

Frequently Asked Questions about James Dickens

What company does James Dickens work for?

James Dickens works for Gohealth

What is James Dickens's role at the current company?

James Dickens's current role is Corporate Sales Trainer.

What is James Dickens's email address?

James Dickens's email address is ji****@****ail.com

What schools did James Dickens attend?

James Dickens attended Park West Barber School, Full Sail University, Full Sail University, Barber Scotia College, Full Sail University, Barber-Scotia College.

What skills is James Dickens known for?

James Dickens has skills like Event Management, Marketing, Event Planning, Management, Leadership, Crm, Sales, Public Relations, Customer Service, Training, Social Networking, Advertising.

Who are James Dickens's colleagues?

James Dickens's colleagues are William Vagenas, Mylia Stinson, Charmiesha Bryant, Tajuana Warren, Sarah Meadows, Michael Hand, Kevin Aquino.

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