James Dickinson Msc, Bsc (Hons), Fdsc Email & Phone Number

Middlesbrough, England, United Kingdom

Hartlepool, England, United Kingdom

Wynyard, Billingham, Cleveland

Supporting all related IT Services including Cisco Meraki wired and wireless network installation and maintenance, Paxton door entry system installation and management, desktop PCs, Dumb Terminals, Laptops, PABX, IP Telephony, Mobile Communication devices, Multi-Function Network Printers, Meeting Rooms, Virtual Servers: Active Directory, DNS, DHCP, File Server & Terminal Servers etc..., LAN, WAN, Networked CCTV infrastructure.Duties: • Network Cab installation and management.• Network design and installation including Ethernet and Wireless systems.• Undertaking routine installations and uninstalling of IT hardware and software.• Take ownership and assign IT request tickets received by either the help-desk, phone calls, or in person. • Process purchase requests and raise orders.• Assisting users with troubleshooting technical issues, and provide training where appropriate.• Escalating and identify any critical issues & un-resolvable problems. • Analysing user support statistics/data and recommending appropriate measures• Following procedures/checklists and updating support documentation.

Darlington, United Kingdom

Learning Adviser within the school of computing. My duties at included class supervision and enrichment through practical work reinforcing theory from lectures. Other duties included network maintenance on the independent branch of the college IT network, and managing IT resources and lab preparations for the department.

Middlesbrough

Part-time MSc computing student under a full scholarship.My modules were:Network Service Management Computer & Network Security Research Methods for Computing E-Commerce Management Systems Analysis and DesignMobile Systems and CommunicationFor the Research Methods for Computing module, I wrote a paper on Evidence-Based Practise on the use of iPads in education and I was asked on the 23/10/15 by Professor Briony Oates for permission to publish my work. When it is published it will be in the following journal http://www.ebisjournal.co.uk/index

Stockton

My duties included: active directory administration, deploying software remotely across the network, maintaining hardware, provide user support and troubleshoot network issues as required. I also gained experience cabling and patching into the network, installing wireless access points, working with interactive white boards as well as installing new workstations throughout the school. I worked on the schools WiFi and improved the coverage area by reducing the interference caused by AP's being on the same channels. I also used a remote monitoring software called impero to monitor users and ensure theirs and the networks safety.

Teesside

I have completed a 2 year foundation degree in computer networks incorporating Cisco CCNA. I have now completed my final year of my BSc (Hon) at Teesside University, course modules include Advanced Networks, ICT Service Management, Client Focused Business Solutions, Emerging Technologies, and my project which is Wireless Security.

Darlington

While working for Barron's I held two positions, the first was the Assistant Stores Manager. In this position I was responsible for stock control, purchasing, liaising with suppliers, invoicing, quality control on parts, warranty claims checking, and customer sales. In 2006 the company changed ownership and as part of the restructure I excepted a position in the Bodyshop, in this role I was trained in all aspects of caravan and motor home repair. This included roof and side panel replacement, furniture repair and replacement, gas and electric testing, fault finding and replacement.

Newcastle Upon Tyne, United Kingdom

I was the Display Team Manager for 3 years for the Northeast area of Great Britain for the operation of bus advertising across the region. I was responsible for meeting weekly targets with strict deadlines and regulations, health and safety training, business to business liaising, and staff training. While Working for Viacom I worked on a project to install advertising frames to buses throughout the Northeast of England this included, training staff and contractors in the correct and safe manner for fitting the frames, and liaising with bus companies for frame fitting schedule.

Master'S Degree, Computing

MSc Computing part time for 2 years with a full scholarship awarded. Modules: Network Service Management Research Methods for Computing.

Bachelor Of Computer Science, Computer Science, 2:1

My modules include: Final Year Project (Wireless Security) B Advanced Networks (incorporating parts of CCNA and CCNP) A ICT Service.

Foundation Degree, Computer Networking, Merit

I have completed my Foundation Degree in computer networks and I have passed all four sections of the Cisco CCNA and the Cisco IT.

University Certificate Personal Development, Web Design, Pass

Attended three night courses comprising off: HTML Dreamweaver Dreamweaver project

Microsoft Office Applications, Ecdl, Pass

European Computer Driving Licence

Secondary Education

Mathematics English History Art Religious Education Biology