James Di Federico Email & Phone Number

Toronto, ON, CA

Toronto, Ontario, Canada

• Specialize in brand tone and guidelines to ensure consistency across all client-facing documentation by conducting content audits and reviews to meet editorial standards.
• Write, edit, and manage internal and client-facing content, adhering to brand editorial standards and digital best practices.
• Manage style guide reviews to maintain consistency with brand guidelines.
• Collaborate with a cross-disciplinary team of developers, designers, and researchers to ensure all content and design elements align with brand messaging and objectives.

Toronto, Ontario, Canada

• Promoted in 2021 with increased responsibilities while continuing to oversee Senior Analyst duties.
• Undertook end-to-end management of Third-Party Risk Assessment intake process, supporting the delivery of 70+ contracts, amendments and renewals.
• Overhauled an outdated business intake process, transitioning all requests from email to a new JIRA platform.
• Constructed status decks to report on current initiatives under the Operations, Mortgages & Lending group. Decks were delivered weekly to the Leadership Team and the larger organization, consolidating content from.

Toronto, Ontario, Canada

• Led Operations' communications during a 2018 security incident and throughout the COVID-19 pandemic, handling both internal and client-facing content.
• Enhanced existing communications, processes, services, and programs to improve client-facing interactions and operational efficiency.
• Built and managed decks to track deficiencies raised by internal and external audits, ensuring that updates were effectively communicated to Leadership on a weekly basis in collaboration with Project Management and the.
• Delivered comprehensive communications content, including drafting and designing emails, videos, and presentations for the leadership team.
• Built and maintained consumable responses for client engagement across multiple channels, including telephone banking, email, chat, and social media.

Toronto, Ontario, Canada

• Collaborated with multiple internal and external stakeholders to ensure opening of new in-store locations were completed effectively.
• Managed updates to marketing campaign content, including print and email.
• After transition to Simplii Financial in November 2017, assisted with rewriting existing repository of social media, chat, and email responses to align with updated brand tone and guidelines.

Toronto, Ontario, Canada

• Assisted with the planning and execution of sales campaigns and events nationwide.
• Coordinated in-store maintenance and operations.

Toronto, Ontario, Canada

• Educated potential clients on the products and offers available at President's Choice Financial