James Dingus Email & Phone Number

Satellite Beach, Florida, US

Toronto, Ontario, CA

Toronto, Ontario, CA

Lead Consultant for King Mitsubishi and King Suzuki of Deerfield Beach Florida. Treating customers with respect, dignity and honesty always.

• Responsibilities include personnel management, monitoring staffing levels, develop and review profit and loss reports for Site Director daily, risk – reward management, client interaction.
• Drove performance of 13 Team Leaders within the center to meet and exceed client requirements
• Ensure compliance to the client contract and day to day operations through daily and weekly meetings with client and leadership teams
• Developed incentive programs and monthly promotional contests to increase employee enthusiasm.
• Developed and implemented program changes or new policies within the center using several communication methods
• Interacted with the multiple departments including HR, Workforce Management, IT, Quality, and Client Services

• Maintain rapport with the GM and OnStar Clients.
• Ensure that all OnStar Database systems were regularly updated.
• Developed an incentive program that met continuous improvement changes to business requirements.
• Responsible for interviewing and selecting prospective employees.
• Maintained highest quality scores of all teams within the call center
• Created and implemented a new offsite OnStar Team to ensure the product remained at the forefront of the industry and developed all processes and procedures for this group

- Monitored employee absenteeism and punctuality- Coaching and monitoring calls- Training New Hires and Call Center Principles- Handled escalated/inquiry calls

Bala-Cynwyd, Pennsylvania, US

Service Manager for two stores one in Michigan (Greater Detroit area) and another in South FloridaResponsible for Staffing, Hiring, Budget – P&L, Stocking of Parts and Supplies and Customer Relations.