James Dix
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James Dix Email & Phone Number

Experienced Business Operations Manager | Sales and Retail management| People, Project and Incident Management at Inntravel
Location: Malton, England, United Kingdom 10 work roles 2 schools
1 work email found @dixonscarphone.com LinkedIn matched
✓ Verified Jun 2026 4 data sources Profile completeness 100%

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Work email j****@dixonscarphone.com
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Current company
Inntravel
Role
Experienced Business Operations Manager | Sales and Retail management| People, Project and Incident Management
Location
Malton, England, United Kingdom
Company size
50 employees

Who is James Dix? Overview

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Quick answer

James Dix is listed as Experienced Business Operations Manager | Sales and Retail management| People, Project and Incident Management at Inntravel, a company with 50 employees, based in Malton, England, United Kingdom. AeroLeads shows a work email signal at dixonscarphone.com and a matched LinkedIn profile for James Dix.

James Dix previously worked as Sales Staff at Inntravel and Business Operations Manager (Retail Operations) at Dixons Carphone. James Dix holds Bachelor Of Science (Bsc), Geography, 2:1 from University Of Nottingham.

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Email format at Inntravel

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{first}.{last}@dixonscarphone.com
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Profile bio

About James Dix

I'm a experienced management professional that has worked in both Business Operations and Continuous Improvement coupled with having over 10 years of Retail Sales Management experience. Adaptable with strong stakeholder management skills, I get the greatest satisfaction building high performing teams whether that is within a operations, customer service or sales environment. Key Skills People Management: Throughout my management career I have built highly organised and successful teams around me. Focusing on developing and empowering the individual members I have had considerable success both in sales and customer service sectorsIncident Management: Within Dixons Carphone I was responsible for coordinating the response for any large customer service incidents detected via our contact centres, social media teams or internally. These incidents required me to be adaptable and work to very challenging timescales and use my stakeholder management skills to make sure customers were contacted, the issues were resolved and if appropriate the customers compensated. Continuous Improvement and Project Management: Business subject matter expert and have been signoff authority on technical requirements on multiple projects in Dixons Carphone. Project management experience from leading smaller scale tactical change projects for issues identified via our feedback website. Launched various systems and process changes into the business with most concentrated on the retail channel. Now studying for Prince2 Project Management qualification.Customer Service and experience: Responsible for Dixons Carphone internal feedback mechanisms which all stores use to raise critical customer service problems, process improvement suggestions, maintenance and stock issues. All queries required triage and management by strict SLA. Stakeholder management required to make sure all support centre departments were aligned with delivering the best possible service to our stores and contact centres and ultimately our customers. Deployment of Net Promoter Score(NPS) and CSAT to measure customer service directly via SMS and Email surveys.Sales management: Ten years of managing multiple Carphone Warehouse stores. Responsible for consistent high performance across all key performance indicators. Winning awards for Gross Margin, Customer Service and loss prevention.

Listed skills include Sales Management, Loss Prevention, Retail, Profit, and 9 others.

Current workplace

James Dix's current company

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Inntravel
Inntravel
Experienced Business Operations Manager | Sales and Retail management| People, Project and Incident Management
yorkshire, north yorkshire, united kingdom
Website
inntravel.co.uk
Employees
50
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10 roles

James Dix work experience

A career timeline built from the work history available for this profile.

Sales Staff

Current
Inntravel

York

Nov 2021 - Present

Business Operations Manager (Retail Operations)

Dixons Carphone

North Acton

Role supporting all business channels with the collation, resolution and process improvement for colleague feedback from throughout the business. Leading and coaching a team of four employees responsible for the gate-keeping and resolution of the issues impacting retail employees. This team is responsible for the service delivery and coordination of over.

Sep 2017 - Oct 2019

Operational Support Manager

Dixons Carphone

North Acton

Role supported the retail channel with operational support issuesManaged relationships with external suppliers and provided on going support for their relationship with stores Identified cost saving measures through detailed understanding of retail processes. For example £72k saved annually through the purging of records held by Dimensions our uniform.

Jun 2016 - Sep 2017

System Change Lead Within Continuous Improvement

Dixons Carphone

North Acton

Role encompassing the creation and approval of Technical Change Requirement documentation. Subject matter expert on retail systems and sales processes. Role required extensive stakeholder management as I was required to review and suggest changes and improvement to business development requirement documents as well as signing off Functional Design.

Mar 2015 - Jun 2016

General Manager

Dixons Carphone

Richmond Upon Thames

Took over a poorly led and poorly performing store in June 2014. Within 6 months it was the top performing store within the sales region moving up a sales band within Dixons Carphone within the year. Developed a sales team focused on delivering outstanding customer service to a highly deserving and affluent clientele. Whilst managing the store I took on.

Jun 2014 - Mar 2015

General Manager

Carphone Warehouse

Staines Upon Thames

Took over a poorly led and poorly performing store in June 2010 over the next 4 years developed the store into a top 100 store which receive regular director visits and was used to trial new products and services. Developed a sales team focused on delivering outstanding customer service, whilst achieving excellent sales results. Successfully developed.

Oct 2010 - Jun 2014

Branch Manager

Carphone Warehouse

Wimbledon

Branch Manager of the store responsible for sales performance and overall day to day operations

Oct 2008 - Oct 2010

Branch Manager

Carphone Warehouse

Hexham, Northumberland, United Kingdom

Opened Hexham after being promoted from sales consultant. Quickly established the store as the primary destination for mobile phones purchases. Won national award for Loss Prevention performance

Mar 2006 - Oct 2008

Sales Consultant

Carphone Warehouse

Nottingham, United Kingdom

Part time role whilst studying at Nottingham university. Sales and customer service

Feb 2002 - Feb 2006

Co-Worker

Ikea Group

Gateshead

Ikea Co-Worker responsible for customer service and sales within the Dinning room furniture department whilst studying for A-Levels

Aug 2000 - Mar 2001
Team & coworkers

Colleagues at Inntravel

Other employees you can reach at inntravel.co.uk. View company contacts for 50 employees →

TD Thomas Davison Thomas Davison Colleague at InntravelGreater Preston Area, United Kingdom View → TR Tess Roebuck Tess Roebuck Colleague at InntravelYork, England, United Kingdom, United Kingdom View → RM Richard Macklin Richard Macklin Colleague at InntravelYork, England, United Kingdom, United Kingdom View → MP Malcolm Parkinson Malcolm Parkinson Colleague at InntravelUnited Kingdom, United Kingdom View → ОO Оlya Olgasimmonite Оlya Olgasimmonite Colleague at InntravelYork, England, United Kingdom, United Kingdom View → PW Pamela Waterhouse Pamela Waterhouse Colleague at InntravelYork, England, United Kingdom, United Kingdom View → TC Tomasz Czarny Tomasz Czarny Colleague at InntravelGreater Middlesbrough And Stockton Area, United Kingdom View → JO Jennifer Olley Jennifer Olley Colleague at InntravelMalton, England, United Kingdom, United Kingdom View → LL Louise Legard Louise Legard Colleague at InntravelYork, England, United Kingdom, United Kingdom View → KD Kay D'Souza Kay D'Souza Colleague at InntravelYork, England, United Kingdom, United Kingdom View →
2 education records

James Dix education

Bachelor Of Science (Bsc), Geography, 2:1

University Of Nottingham

Activities and Societies: Geography Society Paragliding society

A Levels, A-Geography, B-Biology, B-History B-General Studies

Dame Allans, Newcastle Upon Tyne
FAQ

Frequently asked questions about James Dix

Quick answers generated from the profile data available on this page.

What company does James Dix work for?

James Dix works for Inntravel.

What is James Dix's role at Inntravel?

James Dix is listed as Experienced Business Operations Manager | Sales and Retail management| People, Project and Incident Management at Inntravel.

What is James Dix's email address?

AeroLeads has found 1 work email signal at @dixonscarphone.com for James Dix at Inntravel.

Where is James Dix based?

James Dix is based in Malton, England, United Kingdom while working with Inntravel.

What companies has James Dix worked for?

James Dix has worked for Inntravel, Dixons Carphone, Carphone Warehouse, and Ikea Group.

Who are James Dix's colleagues at Inntravel?

James Dix's colleagues at Inntravel include Thomas Davison, Tess Roebuck, Richard Macklin, Malcolm Parkinson, and Оlya Olgasimmonite.

How can I contact James Dix?

You can use AeroLeads to view verified contact signals for James Dix at Inntravel, including work email, phone, and LinkedIn data when available.

What schools did James Dix attend?

James Dix holds Bachelor Of Science (Bsc), Geography, 2:1 from University Of Nottingham.

What skills is James Dix known for?

James Dix is listed with skills including Sales Management, Loss Prevention, Retail, Profit, Management, Store Management, Sales, and Inventory Management.

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